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Medibank

Headquartered in Melbourne, Australia, Medibank the country’s top private health insurer, offering private health insurance and solutions to more than 3.5 mil

Clinical Operations Lead – Mental Health

Location

Australia

Posted

91 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Clinical Operations Lead – Mental Health

Medibank

• Provide leadership, coaching and support to a team of approximately 25 Virtual Mental Health Professionals. • Work closely with the Operations Managers to ensure that rigorous clinical governance is observed in your team. • Ensure operational efficiencies and clinical support needed to excel in service delivery. • Lead a culture of clinical excellence, customer focus, continuous improvement, and operational efficiency through your team with support of Senior Leadership. • Occasionally work a shift taking program calls to maintain familiarity with the requirements and current issues.

Job Requirements

  • A relevant clinical degree in Nursing, Psychology, Occupational Therapy or Social Work.
  • Unrestricted AHPRA registration, OR AASW membership with Mental Health accreditation for Social Workers.
  • Minimum 5 years’ clinical experience in mental health, with at least 3 years in acute settings (e.g., mental health triage, inpatient units, emergency/crisis assessments, or community acute care).
  • At least 3 years’ experience in clinical leadership, with demonstrated coaching and performance management capability.
  • Strong understanding of the Australian mental health system.
  • Experience working in virtual, telehealth or contact‑centre environments.
  • A suitable home office with a private, confidential workspace.
  • Reliable internet connection (minimum 50/20 Mbps).
  • Current Working With Children Check (or ability to obtain one).

Benefits

  • Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia!
  • Impressive, 35% subsidised Medibank/ahm health insurance which can also include your pets, cars, upcoming travel, and house!
  • Right now, our employees also have a 25% discount on travel insurance.
  • 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.
  • Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check in.
  • Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more

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