• Manage the timely recovery of outstanding invoices due • Make regular collection contact on all past due accounts • Initiate and orchestrate resolutions, implementing prevention of additional discrepancies when possible • Document affiliate, vendor, and facility correspondence within the system as a historical record • Communicate timely and professionally • Prioritize work tasks ensuring detail, being organized, and showing efficiency

• Prepare negotiation strategies for outstanding contributions, gathering information about the institution in advance. • Establish and maintain relationships with institutions, providing excellent service. • Operate fixed/mobile telephony systems and digital media for contacting and negotiating. • Conduct phone negotiations for outstanding assistance contributions and send negotiated invoices by email. • Track, using the system and spreadsheets, all generated, paid, and overdue invoices. • Ensure collection of the applicable Employer Assistance Contribution as established in collective agreements.

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Billing and Collection Representative for Medicare is responsible for processing and submission of third party claims, denial management, and account resolution. Qualifications: • High School Diploma or GED • Minimum of one (1) year of medical billing and collection experience • Knowledge of third party billing and state and federal collection regulations preferred • Ability to prioritize and multi-task independently with little supervision • Must be self-motivated and service oriented • Excellent written and verbal communication skills • Accurate typing and data entry skills Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Prepares and submits accurate billing to third party payor’s and self-pay invoices. • Identifies and resolves billing clearinghouse rejections. • Conducts root cause analysis on unpaid accounts receivable (AR) and resolves with third party payor’s. • Analyzes and resolves credit balances. • Handles incoming and outgoing customer service calls to third party payor’s, outside providers and patients/guarantors to resolve and achieve account resolution. • Processes correspondence. • Initiates and resolves technical denial appeals. • Identifies payor denial and cash fluctuation trends and escalates as appropriate. • Performs other duties as assigned. Compensation Pay Range: $18.43 - $27.43 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.

• Manage a portfolio of delinquent accounts across all stages of delinquency • Contact customers through outbound and inbound calls to discuss past-due balances • Negotiate repayment solutions such as payment plans, restructures, or settlements • Follow up on broken payment arrangements and renegotiate repayment plans when necessary • Educate customers on repayment expectations and strategies to prevent future delinquency • Demonstrate empathy and professionalism when working with customers experiencing financial hardship • Use strong verbal and written communication skills to clearly explain repayment obligations and available solutions • De-escalate difficult customer interactions while maintaining professionalism • Manage high call volumes while maintaining quality customer interactions • Prioritize accounts appropriately based on delinquency stage and portfolio strategy • Maintain detailed and accurate documentation of customer communications and repayment agreements • Utilize internal CRM and collections management systems to track account activity • Maintain organized account records and ensure data accuracy across customer interactions • Apply skip tracing techniques and available tools to locate and contact customers when necessary • Partner with internal teams across Collections, Customer Support, Risk, and Operations to resolve account issues • Contribute to a collaborative team environment by sharing insights and supporting team goals • Respond promptly to internal inquiries and escalations related to customer accounts • Analyze customer situations to determine the most appropriate repayment solutions • Remain calm and composed during challenging interactions and resolve issues effectively