PTC Therapeutics, Inc. logo
PTC Therapeutics, Inc.

We're committed to a single purpose: Extending life’s moments for patients with rare diseases and their loved ones.

Case Manager, Patient Services - Rare Disease

ManagerManagerFull TimeRemoteLeadTeam 501-1,000Since 1998H1B No SponsorCompany SiteLinkedIn

Location

California + 5 moreAll locations: California | Arizona | Utah | Colorado | Washington | Oregon

Posted

79 days ago

Salary

$75.1K - $96K / year

Seniority

Lead

No structured requirement data.

Job Description

Case Manager, Patient Services - Rare Disease

PTC Therapeutics, Inc.

Case Manager, Patient Services -Rare Disease (West Coast Candidates) Remote Remote(US-California) Remote(US-Arizona) Remote(US-Utah) Remote(US-Colorado) Remote(US-Washington) Remote(US-Oregon) Full time R3681 PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose: Extending life’s moments for children and adults living with a rare disease. Job Description Summary: The Case Manager will provide personalized assistance to patients/caregivers with complex and rare medical conditions. Reporting to the Team Lead, Patient Services, the Case Manager will navigate patient’s healthcare insurance, perform administrative functions and interact with Patients, Caregivers, HCPs, Field Sales, Payers, Specialty Pharmacies and Patient Engagement. The Case Manager will be the face of PTC to patients and internal/external customers. The Case Manager will serve as a resource to their teammates and Team Lead. Job Description: Responsibilities include, but are not limited to: - Work directly with patients/caregivers to help them obtain access to PTC products. - Quickly build positive working relationships with patients, caregivers, HCPs, patient engagement, and the sales team to collect/share appropriate information and coordinate patient care. - Solve problems with urgency to help patients/caregivers gain access to therapy and maintain adherence. - Communicate with internal and external stakeholders while maintaining the confidentiality of patient health information and acting in compliance with all laws and regulations and facilitating coordination of information/resources. - Navigate the CRM system with ease and rapidly learn internal business rules and processes. - Report Adverse Events and Product Quality Complaints. - Adheres to PTC’s Standard Operating Procedures and Business Rules. - Accurately interprets patient insurance, prescription, and other health-related documentation as needed. - Responsible/Accountable for handling all aspects of patient cases and must be able to complete follow-up promptly and professionally. - Performs clerical and administrative functions such as mailing and faxing. - Acquire/Exhibit/Maintain subject matter expertise in the area of orphan/rare disease, including but not limited to the condition, treatment, community of patients and caregivers, activities and events offered throughout the country, etc., to ensure staff is providing the appropriate support/service (s). - Applies subject matter expertise to drive positive patient outcomes. Qualifications: Bachelor’s degree with 3 to 5 years of Case Management or recognized equivalent of education and experience with orphan/rare disease biotech environment experience. Rare disease experience required. - Case Management experience demonstrating strong problem-solving and solution skills. - Must have hands on experience with in pharmacy billing, prior Authorization, appeals, and peer-to-peer review. - Ability to anticipate patients' needs and respond quickly, flexibly and creatively to solve problems. - Experience working with Sales Reps. - Case Management experience in a rare disease environment. - Ability to work independently and collaboratively in a team environment consisting of internal and external team members. - Proficiency with Microsoft Office. - Excellent verbal and written communication skills. - Excellent organization and time management skills including the ability to support and prioritize multiple tasks. - Ability to enter data quickly and accurately into CRM. - Speak clearly and pleasantly. - Active listening skills. - Adapt to a quickly changing environment. Special knowledge or skills and/or licenses or certificates preferred. - Bilingual/Spanish Speaking is a plus. - Pharmacy Technician. - HCP Office Management. - Registered Dietitian License preferred but not required. Expected Base Salary Range: $75,100 - $96,000. The base salary offered will be contingent on assessment of candidate education level, background, and experience relative to the requirements of the position they are being considered for, as well as review of internal equity. In addition to base salary, PTC employees are also eligible for short- and long-term incentives. All eligible employees may also enroll in PTC’s medical, dental, vision, and retirement savings plans.

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