Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Senior Onboarding Consultant is a high-energy technical-focused customer advisor responsible for managing a portfolio of customer engagements, driving return on our customers’ investment in the Docusign platform and unlocking further modernization across their system of agreement. As part of the Onboarding team, the Senior Onboarding Consultant will provide technical adoption-focused consulting including: enablement, new use case identification, optimizing existing use cases and workflows along with guiding and advising on core functionality and features beyond the fundamentals, and the art of what is possible. Working with resources across the Customer Success organization and Docusign, the Senior Onboarding Consultant helps customers realize business results by serving as the post-sale service team responsible for successful customer onboarding to Docusign and configuration of products to their needs. Passion for customers, professional maturity, creative problem solving, technical fluency, as well as the ability to enable customers to adopt change while driving to key deliverables, is critical in this role. This position is an individual contributor role reporting to the Manager, Onboarding Consulting. Responsibility - Deliver a best-in-class customer onboarding experience which accelerates a customer’s time to first value and provides guidance and best practices to help customers quickly meet their business needs and deploy their initial use case - Drive the onboarding engagement from kick-off to project completion, ensuring that the customer has an outstanding experience, projects are delivered within scope, on time, and to defined outcomes - Discover customer needs and business objectives and tailor solutions that meet customer needs - Use knowledge around the Docusign platform to identify areas of opportunity to increase customer value, adoption of features and expansion of the customer’s portfolio of products - Review existing customer workflows to identify areas for optimization - Have strong time management and prioritization skills to balance a multi-customer workload and meet defined outcomes - Complete customer-facing work through a combination of zoom calls, phone calls and emails - Track and meet expectations around customer-utilization targets - Follow a defined playbook and use required tools to track customer onboarding - Interact with customers via verbal and written communication, and present key information and resources using prescribed presentation materials and superior presentation skills - Understand and recommend self-service resources and online trainings that meet customer needs - Guide customers in the build and testing of their use case - Serve as a thought leader, customer advocate and partner to Docusign’s customers - Enable customers to be self reliant following their implementation - Mitigate risks proactively to ensure timely execution and to accelerate “time to live” - Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting - Engage with multi-functional teams, including Support, Sales and Product Management, as needed to complete customer projects and drive program initiative - Stay current and consistently improve knowledge on the latest product features and functionality, platform changes and partner technologies by attending enablement sessions, product release meetings and knowledge sharing sessions, and other enablement activities - Contribute to the growth and evolution of the Customer Onboarding program by sharing customer or vertical insights during meetings and drive new ways to improve the customer experience and drive better enablement for adoption - Work with customers from both regions; North America and Latam - Find creative solutions and troubleshoot product issues - Lead and collaborate on side projects within the onboarding team or with customers - Assist colleagues and managers with customer issues - Help mentor and develop less experienced team members Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - Bachelor’s Degree - 5+ years of customer service experience in the Software as a Service Industry - Business level proficiency for written and spoken English - Fluent or native speaker in Portuguese and Spanish - Experience in a customer facing, advisory, support or consulting delivery roles Preferred - Strong technical capability and knowledge of adult learning principles, particularly in software - Agile and adaptable, with the ability to thrive in a fast-paced environment and comfort with evolving business dynamics and changes - Experience implementing, onboarding or training in the Software as a Service Industry - Prior experience using Project Management software or Salesforce - Extensive Project Management or Coordination experience with proven track record of successful delivery of projects, including managing a high volume of projects at the same time - Business process reengineering and change management methodology knowledge and/or first-hand experience - Prior experience managing adoption, mitigating churn and/or driving expansion opportunities across the entire customer lifecycle - Demonstrated ability to identify new, creative ways to drive Customer technology adoption and usage - Ability to build effective strategy, both with our customers and internally, and couple it with execution - Strong time management and prioritization skills - Ability to develop and deliver messages and presentations to technical and non-technical audiences - Strong verbal and written communication skills - Ability to properly set and reset expectations, and de-escalate situations with customers - Active Listening skills to understand the customer’s business problems or objectives and leverage product knowledge and experience to deliver the best solution to meet their needs - Identify gaps that impact the customer experience, document them, and recommend potential resolutions - Ability to make decisions autonomously - Proactively drive key achievements and outcomes as outlined by the customer and in alignment with the program framework - Meet deadlines for customer engagements and deliverables - Creative problem solver that is able to navigate confidently and competently through ambiguity and change - Subject matter expertise in an industry, including fluency in regulatory and compliance requirements relevant to that vertical - Ability to interact with and influence all levels from individual contributors to executives Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice

About the Position Our team is currently welcoming applicants interested in supporting travelers as they explore destination ideas and prepare for upcoming trips. As a Destination Experience Advisor, you'll assist with reviewing vacation possibilities, organizing trip components, and helping keep planning details aligned with client expectations throughout the process. This role is a strong fit for individuals who enjoy learning about destinations, helping others plan meaningful experiences, and working independently using online tools in a remote environment. Primary Responsibilities - Connect with clients to learn about their destination interests and travel - Assist with arranging resort stays, cruises, transportation options, and activity experiences - Review available travel packages through approved partner systems - Provide helpful planning insights based on client preferences and trip goals - Respond to questions related to itinerary updates and adjustments - Prepare organized planning summaries and confirmation details - Maintain accurate digital files related to client travel requests - Participate in virtual learning sessions and team collaboration updates Qualification - Strong communication habits across email, messaging platforms, and phone conversations - Attention to detail when managing planning information - Ability to stay organized while supporting multiple planning requests - Confidence working independently from a home-based workspace - Reliable internet access and general computer familiarity - Applicants should be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain What This Opportunity Offers - Remote work structure - Flexible scheduling availability - Structured onboarding and continued learning access - Eligibility for supplier-related travel incentive programs - Supportive virtual team environment - Opportunities to expand responsibilities over time

Position Overview We are currently welcoming applicants for a Guest Experience Consultant position within our remote team. In this role, you'll assist guests as they prepare upcoming travel experiences by helping review available trip options, organizing reservation details, and ensuring planning information remains accurate throughout the process. This opportunity is well suited for individuals who enjoy supporting others, staying organized across multiple requests, and working independently using online tools in a home-based environment. Previous experience in the travel field is not required. Guided onboarding and ongoing learning resources are provided. Responsibilities - Connect with guests to understand their travel requests, timelines, and preferences - Support the coordination of accommodations, cruises, transportation, and activity selections - Review available packages using approved partner booking systems - Share helpful planning guidance aligned with guest expectations and budgets - Communicate with guests through email, phone, and messaging platforms - Participate in scheduled virtual training sessions and team collaboration meetings Seeking - Strong written and verbal communication abilities - Attention to detail when handling planning information - Comfort working with browser-based tools and online systems - Ability to stay organized while managing multiple requests - Confidence working independently in a remote environment - Reliable internet access and general computer familiarity Benefits - Remote work structure - Flexible scheduling availability - Structured onboarding and continued learning access - Eligibility for travel-related supplier incentive opportunities

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care. We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges. GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com This is a great opportunity to join the growing commercial team at GRAIL, as a GRAIL Galleri Consultant (GGC1), working hand in hand with sales leadership and internal stakeholders to execute the go to market sales strategy for GRAIL’s revolutionary MCED (multi-cancer early detection) product Galleri. https://www.galleri.com/ This is a customer-focused position that requires a “market builder” mindset. A successful GGC1 acts with urgency and passion to engage physicians and their staff to think differently about cancer screening and change the way they practice, integrating MCED technology into their office workflow, and consistently offering it to appropriate patients with the goal to identify more cancers sooner. GRAIL is the first company in the world to bring MCED technology to patients and clinicians - this is a rare opportunity in one's career! The GGC1 role is an in-person selling role, with the expectation that candidates spend the majority of their time (>85%) making in-person visits to targeted physician practices, planning and supporting events, and executing on Company initiatives. This is a field-based role located in your city and state, currently covering the following territory: Laguna Hills, Mission Viejo, Lake Forest, San Clemente and surrounding areas. While you will primarily operate in the field, travel to a GRAIL office or other locations may be required to support business needs. We’re building a world-class team to take on one of healthcare’s most important challenges. Are you ready to join us? Responsibilities: - Develop and execute a business plan to drive territory growth and meet or exceed sales goals. - Expand breadth and depth of prescribing, optimize promotional budgets, and execute the national sales strategy in line with GRAIL standards. - Prospect and target primary care practices to generate interest in Galleri and identify/onboard early adopters. - Represent and collaborate with a diverse, cross-functional team to enhance competitiveness and innovation. - Partner with internal stakeholders (sales leadership, marketing, customer service, billing, and other customer-facing teams) to provide field insights that shape strategy and execution. - Identify market opportunities, share best practices, and communicate successful selling approaches with peers, management, and the Commercial Team. - Implement promotional activities that support sales and marketing strategies in compliance with industry standards and company policies. - Collaborate with Medical Science Liaisons (MSLs) to educate providers on the science behind MCED technology and build relationships with Key Opinion Leaders. - Manage complex customer accounts by engaging healthcare providers, administrators, and clinical staff through advanced consultative selling and solution-oriented discussions. - Lead high-level product conversations, clinical education sessions, and value-based presentations tailored to specific therapeutic and operational needs. - Apply in-depth knowledge of diagnostic tools, laboratory processes, and clinical applications to support informed decision-making among customers. - Analyze territory performance trends, competitive dynamics, and customer behavior to shape strategy and identify growth opportunities. - Maintain accurate customer documentation within the CRM system. - Build and sustain long-term customer relationships by providing consistent follow-up, operational support, and clinically relevant insights. - Ensure that all sales activities comply with legal requirements, company policies, and healthcare industry standards. These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion. Required Qualifications: - Bachelor’s degree - 5+ years of successful sales experience or 2+ years accepted if candidate possess direct GRAIL experience - Ability to travel as required- approximately 85% and may include overnight stays. - Valid driver’s license Preferred Qualifications: - Experience in diagnostics, medical devices, pharmaceuticals, or a related healthcare field. - Proven track record of meeting and exceeding sales goals. - Recognition for sales performance (e.g., awards, rankings, or consistent overachievement) strongly preferred. - Exceptionally motivated, flexible, and results-oriented with strong interpersonal and analytical skills. - Ability to think strategically and execute tactically in a fast-paced environment. - Strong sense of urgency with the ability to work independently and manage a territory with minimal supervision. - Desire to work in a startup or high-growth environment. - Excellent organizational and communication skills (written and verbal), with demonstrated ability to present to internal and external customers. - Strong time management skills with the ability to assess priorities and manage competing demands. - Working knowledge of geography and customer base. - Proficiency in Google Suite (Sheets, Doc, Forms, Slides). Physical Demands & Working Environment: - Hours and days may vary depending on operational needs. - Working with dry ice may be necessary. - Standing or sitting for long periods of time may be necessary. - May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation. - Some lifting (up to 25 pounds) may be necessary. - Ability to travel 85% as required. Expected full time annual base pay scale for this position is $94K-$125K. This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate’s qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs. GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, , or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at rc@grailbio.com if you require an accommodation to apply for an open position. GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!