• Lead Technical Initiatives: Drive key technical initiatives focused on improving the reliability, performance, and scalability of our critical systems, often leading technical aspects within projects. • Architect and Implement Advanced Solutions: Design and implement sophisticated resilient and scalable solutions, leveraging your deep understanding of distributed systems. • Master Troubleshooting and Optimization: Lead complex troubleshooting efforts, identify deep-seated root causes, and implement advanced optimizations. • Build and Evangelize Automation: Develop and champion the adoption of robust automation frameworks and tools, potentially guiding more junior engineers in their development. • Elevate Observability Practices: Design and implement comprehensive and insightful monitoring and logging solutions, ensuring actionable insights are available across teams. • Provide Leadership in Incident Management: Take a leadership role in incident response, providing critical technical direction and mentorship during high-pressure situations. • Champion Post-Mortem Excellence: Lead and contribute to in-depth blameless post-mortem analyses, driving significant improvements based on learnings. • Mentor and Guide Team Members: Share your extensive knowledge and experience to mentor and guide other SREs and engineers, fostering their technical growth.

Are you looking for an opportunity to put your deep experience with AWS to use? Are you eager to contribute to the shaping and direction of a DevOps team? Do you love the challenge of removing bottlenecks in development and deployment processes? If scalability and stability are your thing, then we may have the perfect opportunity for you. About Us: ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms. We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash. Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy. About the Position: As a Senior DevOps Engineer at ChowNow, you will be specifically responsible for building, improving, and growing our technology infrastructure. You will help design and implement reproducible processes in the enterprise environment as well as support the application production environment. You will own and support engineering user-facing technology as well as share responsibility for supporting the production operations. This is a remote position located in the United States, and will report to an Engineering Manager; No direct reports. This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages. What We Love About You: You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive. You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts. You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it. You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges. What Success Looks Like: Within 30 days, you’ll… - Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience) - You will begin to learn and contribute to our development and deployment patterns. - You will begin contributing to our release process, log analysis, security patching, AWS infrastructure management, and high availability by advancing our Terraform and Ansible codebase through writing code and documentation. Within 60 days, you’ll… - Participate with engineering leadership to plan the prioritized roadmap of DevOps and Infrastructure projects. - Have a command of infrastructure tools and processes, and be able to contribute to refining them. - Share responsibility for defining, sharing, and achieving team and individual KPI goals. Within 90 days, you’ll… - Contribute to the technology architecture review board. - Be a knowledge leader, contributing, teaching, and continuing to learn. - Be able to take active part in shaping DevOps roadmap by proposing new projects and defining priorities and initiatives You Should Apply If: - 3+ years of experience with DevOps practices - 5+ years of overall infrastructure management experience - 3+ years AWS experience, including but not limited to EC2, RDS, Lambda, and ECS/Fargate - Experience operating container-based workloads - Proficiency in at least one programming language, Python preferred - Solid understanding of Linux operating systems, ideally RedHat/CentOS/Amazon Linux, and networking fundamentals. - Solid foundation in security principles and best practices - Solid knowledge of at least one of the major configuration management and automation frameworks (Terraform and Ansible preferred) - Hands on experience running highly available MySQL, PostgreSQL, ElasticSearch, or Redis - Hands on experience setting up and maintaining monitoring, alerting and logging solution - Experience building CI/CD pipelines, qa/development environments and related tooling - Experience creating scalable systems, preferably in e-commerce or consumer-facing websites - Enthusiastic contributor to high-level architecture About Our Benefits: - Expected Base Salary Range: $169,725 - $200,540 depending on candidate location and experience - Ongoing training and growth opportunities. - A "Best Place to Work" winner multiple times where we focus on creating a great employee experience. - Rock solid medical, dental, and vision plans. - Mental Health Coverage - we offer several programs to support your mental health and wellness goals. - Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life - 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave. - 401(k) Matching - Employer-contributing student loan assistance program or continuing education reimbursement program - Employee Stock Incentive Plan. - Pet insurance for your fur babies - Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly. - Enough freedom to spread your wings while still holding you accountable. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required. As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs. Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam. Read here about your California privacy rights. #Li-Remote

• Ensure fault-tolerance, scale, and uninterrupted operations for the service. • Use cutting-edge cloud technology to solve a variety of infrastructure problems. • Implement and improve CI/CD processes.

• Ensure fault-tolerance, scale, and uninterrupted operations for the service. • Use cutting-edge cloud technology to solve a variety of infrastructure problems. • Implement and improve CI/CD processes.