At HopSkipDrive, our goal is to create opportunity for all through mobility. We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date. Who We Are Our Safe Ride Support team takes pride in ensuring every ride is completed safely and smoothly, and that CareDrivers receive the information and support needed to be successful on our platform. As a CareDriver Support Manager you will be a critical player in delivering on our promise “Safety is Everything” and will help us achieve this goal in the following ways: - Lead a team of CareDriver Support Team Leads located offshore to ensure we achieve department SLAs, KPIs, CSAT, and eNPS goals - Conduct weekly 1:1s with your Team Leads, managing to metrics and providing clear and actionable feedback to help them develop in their roles - Track the quality assurance for all team members in your purview, and be a thought partner for our QA Manager to track and benchmark performance - Be a point of escalation for your team members and take over escalated interactions, as needed - Monitor volume across all queues, coach Team Leads on workforce management, and jump into to assist, as needed - Recognize and report high level trends in contact reasons and customer issues, using qualitative and quantitative data to make recommendations to SRS leadership - Partner with cross-functional teams to help move projects and initiatives forward that benefit or impact SRS - Identify operational improvements within your team’s workflows and partner with cross functional leaders on appropriate solutions - Maintain strict adherence to HopSkipDrive policies and processes Who You Are You’re passionate about delivering amazing customer experiences and excited to build an operationally strong team. With the following skills, you’ll make a tangible and immediate impact: - Proven management experience with 3-5 years in a team lead or manager role - Excellent communication and interpersonal skills with a strong desire to collaborate with fellow leaders and cross-functional partners - Maintain safety as a constant north star and exude calm under pressure - Strategic thinker with the ability to solve problems for today and the future - Highly organized with the ability to manage multiple priorities simultaneously - Intermediate Excel skills with the ability to use data for performance management and a desire desire to learn how to use data to influence decision making - Open to feedback and a desire to succeed in a fast-paced environment Our Investment In You We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role is 75,000 - 85,000 per year. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

Job DetailsPosition Type: Full TimeSalary Range: $85,000.00 - $110,000.00 SalaryJoin the vibrant team at American Forest Management, Inc. (AFM) The Sustainability and Certification Manager is responsible for leading the forestry sustainability programs and services at AFM. The position will lead and manage AFM’s Sustainable Forestry Initiative (SFI®) and Forest Stewardship Council (FSC®) group certification programs. This role ensures the company and its clients maintain full compliance with all applicable sustainability standards and protocols, leads client environmental reporting services, strengthens responsible forest management practices, and supports continual improvement across the organization. The Manager will serve as the primary point of contact for certification bodies, clients, and internal teams regarding certification requirements, audits, training, program performance, and environmental reporting. About American Forest Management, Inc. (AFM): Founded in 1966, American Forest Management, Inc. is a nationally recognized land and natural resource consulting firm headquartered in Charlotte, North Carolina. AFM provides sustainable land management, consulting, and real estate services for a diverse range of land assets - including timberland, farmland, and other privately held lands - serving landowners throughout the United States, Panama, and Costa Rica. AFM’s team of experienced professionals works closely with clients to understand and achieve their objectives through a comprehensive suite of land management and advisory services. With 50 regionally based offices managing almost 6 million acres, AFM offers strong local expertise, while its national platform supports collaboration among multidisciplinary teams of foresters and technical specialists to manage large and complex land projects. AFM’s services include land and wildlife management; land sales and acquisitions; forest inventory, planning, and design; growth and yield modeling; cash-flow projections; environmental and farmland services; appraisal; forest resource data management; and harvest scheduling. Principal Duties and Responsibilities: • Manage all aspects of the SFI® and FSC® group certification programs, including documentation, reporting, internal audits, external audits and renewals • Support AFM internal teams and clients with management of client SFI certification programs • Maintain knowledge and understanding of forest sustainability practices, environmental reporting protocols, and public policy development that impact and affect AFM clients • Maintain and updates AFM’s sustainability and ESG policies and procedures • Liaise with AFM clients on matters related to forest certification, ESG, environmental reporting, and responsible investing and lead efforts for AFM to develop and provide services meeting these requirements and needs • Develop and deliver training programs for staff, contractors, and group members on certification standards, sustainable forestry practices, audit preparedness, and environmental reporting. • Represent AFM on industry trade associations related to forest sustainability and certification as requested • Support the development of natural capital projects and opportunities for AFM clients • Lead on developing and preparing annual AFM Sustainability and Stewardship Report Qualifications • Thorough knowledge of forest certification programs and protocols • Ability to research, network, and gather information to stay current on new developments in the forestry sustainability, certification, environmental reporting, and natural capital spaces. • Ability to develop strong team relationships with managers, co-workers, clients, vendors, and customers. • Excellent customer service skills. • Excellent organizational skills and attention to detail • Excellent verbal and written communication skills. • Ability to prioritize workload. Education/Experience: • Undergraduate degree in Forestry or some other Natural Resources discipline required • Advanced degree in related fields desirable but not required • Minimum of 5 years experience in the forestry or natural resources sector with a significant portion of that experience in the forest sustainability and certification area • Experience working with SFI and/or FSC certification programs Location: Remote (U.S.-based). Optional in-office work available for candidates near AFM office locations. Travel: 25-35% travel Work Environment Join our team and thrive in a dynamic and collaborative work environment that values innovation, integrity, and professional growth. At American Forest Management, we foster a culture of teamwork and open communication, where every team member’s contribution is recognized and valued. Salary and Benefits • Salary commensurate with qualifications and experience o Salary Range: $85,000 – $110,000 • Paid holidays • Paid vacation schedule • Healthcare and disability plan • Parental Leave • 401(K) retirement plan • Eligible for annual bonus plan Why Work at AFM For 60 years, American Forest Management has helped landowners manage, buy, sell, improve, and enjoy millions of acres of land. At AFM, employees have the opportunity to make a real impact by helping clients unlock the full potential of their property while building lasting relationships based on trust and shared success. We are committed to sustainable land and forest management, responsible environmental stewardship and high-quality client service. Our six core values—Integrity, Stewardship, Innovation, Dedication, Respect, and Knowledge—guide everything we do and create a culture where employees can grow, collaborate, and make meaningful contributions to both the land and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, or national origin. Qualifications

🚀 JOB TITLE: Materials Manager & Purchaser 🆔 JOB ID: PHIBEN2 🏗 INDUSTRY: Residential / Commercial Fencing Provider 🌎 LOCATION: LATAM 💼 JOB STATUS: Full Time 🕒 WORK SCHEDULE: Monday to Friday, 8:00 AM – 5:00 PM / 9:00 AM – 6:00 PM (PST) 💰 SALARY: $12 - $15 per hour 📅 TARGET START DATE: ASAP ✨ ROLE OVERVIEW 🏡 About the Client Our client is a premier residential and commercial fencing provider serving the high-demand markets of the Pacific Northwest, with a strong focus on elite craftsmanship and security. They are a Seattle-based contractor specializing in durable, high-quality installations designed specifically for the Pacific Northwest climate. They utilize a premium selection of materials, including: 🌲 Clear Western Red Cedar for privacy and horizontal designs 🔒 Ornamental iron and powder-coated steel for security 🧱 Low-maintenance options like vinyl, aluminum, and vinyl-coated chain link To ensure structural longevity, they incorporate specialized technologies such as PostMaster steel posts and Post-on-Pipe systems, all backed by a multi-year workmanship warranty. 🛠✨ 💼 About the Role This is a new and vital role within the organization. You will take ownership of procurement for custom fence projects, with a focus on metal and vinyl materials. Your mission is to guarantee materials arrive before each installation, while also building efficient processes, implementing SOPs, and driving automation through inventory software. This role is perfect for someone who thrives on precision, systems, and operational excellence. ⚙📦 🔑 Key Responsibilities 📦 Strategic Procurement Manage the end-to-end procurement process for metal and vinyl materials, ensuring all orders align strictly with project installation schedules. 🤝 Vendor Management Source multiple quotes, negotiate competitive pricing, and maintain strong relationships with suppliers to ensure priority service. ✅ Quality & Accuracy Assurance Audit vendor orders for 100% accuracy. You are the final line of defense against delays caused by missing or incorrect components. 📋 Process Engineering Develop, document, and implement SOPs for administrative and procurement departments to support company-wide scaling. 📊 Inventory Automation Lead the transition toward automated inventory tracking, leveraging software to maintain real-time visibility of stock levels (including lumber). 🎯 Qualifications & Skills 📚 Experience Proven background in procurement or supply chain management, ideally within construction, trades, or manufacturing sectors. 💻 Tech-Savvy Expert-level proficiency in Google Workspace (Drive, Sheets, Calendar). ⚙ CRM/ERP Proficiency Direct experience with Housecall Pro or similar service-based platforms (e.g., Jobber, ServiceTitan) is highly preferred. 🔍 Analytical Precision Extreme attention to detail—you understand that a project stands or falls on the presence of a single bolt. 🗣 Communication Exceptional written and verbal English skills, with the ability to represent the brand professionally to vendors and internal stakeholders. 🌟 A Day in the Life Your day begins with a deep dive into the project pipeline, reviewing "Sold" contracts and line-item requirements. You will cross-reference project needs with current yard inventory, identifying gaps before they become bottlenecks. After gathering and analyzing a minimum of three competitive quotes, you will execute purchase orders and closely track shipments. You aren’t just ordering materials—you are managing timelines and ensuring operational readiness. When the crew arrives each morning, every component is staged, verified, and ready for the field. 🚚✔

• Manage and coach a team licensed advisors operating across on demand and dedicated service models • Identify each advisor's strengths, experience, and working style to match them to the model where they'll thrive and grow • Build differentiated onboarding, training, and development pathways for each model • Lead performance evaluation using balanced scorecards rooted in client outcomes, not sales metrics • Define what "value" looks like in an on-demand context, and build the scalable systems, workflows, and prompts that deliver it reliably across a high volume of interactions • In dedicated advisory, help design a proactive engagement model that ensures advisors are strategic with their time — anticipating client needs, reducing reactive work, and maximizing the impact of every client interaction • Partner with Product and Engineering to develop tooling that supports advisors in both models and scales the team's capacity • Monitor service metrics across both models and implement strategies to continuously improve advisor efficiency, client satisfaction, and proactive value delivery • Build capacity models and team structures that flex with business growth • Ensure compliance with regulatory requirements and company policies across all client interactions • Bring a point of view on how the two service models should evolve as the business scales • Surface client and advisor insights to inform product decisions and service design • Help shape the future of wealth management delivery in Canada