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HubSpot logo
HubSpot

Since launching in 2006, HubSpot has emerged as the force behind the industry-leading inbound marketing and sales platform. Among other accolades, HubSpot is al

Product Manager, Voice Intelligence

Location

United States

Posted

59 days ago

Salary

$158.1K - $253K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Product Manager, Voice Intelligence

HubSpot

• Create a shared vision and cohesive roadmap for HubSpot’s Voice Intelligence platform as a core member of the Product Triad (Product, UX, Engineering). • Drive alignment, set goals, and motivate cross-functional partners across the company. • Lead the development of AI-powered voice agents that execute real business actions such as qualification, scheduling, routing, and CRM updates with high reliability. • Own the real-time intelligence layer that extracts, structures, and surfaces contextual call data during live conversations. • Enable in-the-moment assist, coaching, sentiment analysis, and post-call insights across Service Hub and Sales Hub. • Establish standards for voice reliability, compliance, monitoring, and transparency to ensure customer trust at scale. • Partner closely with teams across Customer Agent, AI Platform, Conversation Intelligence, Sales, Service, Customer Success, and CRM. • Define and evolve APIs and reusable frameworks that enable other HubSpot teams to build voice-powered experiences. • Engage directly with customers to understand their journeys and workflows, using insights and data to reduce manual work and improve rep performance. • Guide new product ideas from initial concept through launch, iteration, and adoption.

Job Requirements

  • Experience launching products successfully to customers, with demonstrated, landed impact.
  • A multidisciplinary approach that blends market, business, and technical thinking to identify opportunities and weigh tradeoffs.
  • Hands-on product experience with voice or communications systems (e.g., calling platforms, IVR, real-time media, conversational AI).
  • Experience partnering closely with design and engineering teams on a regular basis.
  • Ability to work deeply with engineering on event-driven systems, real-time pipelines, monitoring, and API design.
  • Strong instincts for platform thinking, structured data, and reusable frameworks.
  • A deep respect for the expertise of collaborators across engineering, design, UX research, analytics, and other disciplines.
  • Excellent communication and influencing skills, with the ability to articulate product vision to a variety of audiences.
  • A strong drive to deeply understand customer needs and solve real problems.
  • Comfort making decisions, testing assumptions, and iterating without perfect information.
  • Demonstrated ability to adapt in a fast-paced, innovative environment.
  • Understanding of the competitive software landscape.

Benefits

  • The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles.
  • In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs).
  • Some roles may also be eligible for overtime pay.
  • Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
  • Explore the benefits and perks HubSpot offers to help employees grow better.

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