• Conduct thorough market analysis and research to identify potential opportunities for growth in designated destinations; • Stay abreast of industry trends, competitor activities, and market demands to inform contracting strategies; • Utilize extranet tools and negotiation skills to directly contract with hotels, ensuring favourable terms, rates, and inventory allocation; • Build and maintain strong relationships with hotel partners to maximise mutual benefits and enhance our competitive position; • Negotiate competitive rates, discounts, and value added amenities with hotel partners to secure preferential pricing for our clients; • Proactively communicate special offers, promotions, and unique selling points to clients to enhance their overall experience and satisfaction; • Monitor the performance of contracted hotels, including occupancy rates, revenue generation, and client feedback; • Ensure that contracted rates align with market demands and client expectations while maintaining profitability for the company; • Manage the entire contracting process, from initial negotiations to contract execution and renewal; • Ensure all contractual agreements are accurately documented, compliant with company policies, and effectively communicated to relevant stakeholders; • Collaborate closely with internal stakeholders, including sales, operations, and product teams, to align contracting efforts with business objectives and client needs; • Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events; • Provide regular updates and reports on market trends, contracting activities, and performance metrics; • Ensure compliance with legal and regulatory requirements governing hotel contracts, including data privacy, antitrust laws, and industry standards; • Mitigate potential risks associated with contract negotiations and maintain a thorough understanding of contractual terms and conditions.

Title: Benefits and Eligibility Representative Location: Springfield United States Job Description: MASSHEALTH Operations (MHO) is seeking a dynamic customer service-focused professional for the role of Benefits and Eligibility Representative. The selected candidate will work in a productive, fast-paced call center environment, utilizing technology and client management software to review, evaluate and determine applicant eligibility for medical assistance in accordance with MassHealth policy and procedures. Ideal candidates will display exceptional customer service and demonstrate an ability to successfully navigate a direct client-contact relationship. Duties and Responsibilities (these duties are a general summary and not all inclusive): - Interview those requesting benefits; help them complete eligibility forms and submit required verifications in order to obtain and validate demographic and financial information. - Evaluate submitted documents from those individuals under age 65 living in the community to ensure accuracy and completeness and to support the initial and continued determination of eligibility for programs administered by MassHealth Operations (MHO). - Contact applicants to obtain information not listed on eligibility forms, contact collateral sources of information, and determine immigrant status. - Review electronic documents, updated demographic, financial, and background data for member eligibility updates and make necessary corrections. - Reconcile MHO case information with information from other agencies and sources to verify continued eligibility for benefits. - Respond to member inquiries and provide information regarding eligibility requirements. - Explain appeal rights, eligibility rules, and procedures to customers, applicants, attorneys, advocates, providers, public officials, external agencies, the public or other parties. - Represent agency at hearings by preparing and delivering explanations of eligibility determinations. The selected candidate will be expected to report to the office in-person, five (5) days per week for the first nine (9) months of employment. A hybrid work schedule may be considered at the successful conclusion of this nine-month period. Required Qualifications: - Active listening: listening to what other people are saying and asking questions that are appropriate. - Information ordering: following a given rule or set of rules correctly in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations. - Comprehension: understanding information and ideas. - Expression: communicating information and ideas so others will understand. - Written comprehension: reading and understanding information and ideas presented in writing. - Written expression: communicating information and ideas in writing so others will understand. - Evaluating information against standards: evaluating information against a set of standards and verifying that it is correct. - Problem identification: identifying the nature of problems. - Adaptability & flexibility: being open to change (positive or negative) and to considerable variety in the workplace. - Attention to detail: being careful about detail and being thorough in completing work tasks. Preferred Qualifications: - Detail-oriented and highly organized, with strong ability to successfully multi-task; capacity to navigate a computer while on the phone. - Stellar "soft skills" in communication and customer service with proven capability to identify and solve problems. - Skilled in active listening, while demonstrating the ability to listen to what people say and ask questions when appropriate. - Ability to display sound judgement coupled with maintaining composure in difficult situations. - Strong attention to detail with the ability to evaluate and verify information against a set of standards. - Proficient usage of Microsoft Office products including Outlook, Word, and Excel. Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. At least two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling. SUBSTITUTIONS: - A Bachelor's or higher degree may be substituted for the required experience on the basis of two years of education for one year of experience. - One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed. LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state. Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

American Specialty Health Incorporated (ASH) is seeking an Practitioner Education Representative to join our Provider Relations department. The primary purpose of this position is to make outbound calls to contracted practitioners to perform their required quarterly directory validation, secret shopper surveys and educate practitioners of their contractual obligations ensuring compliance with all state, federal, and ASH requirements while maintaining a high degree of professionalism and providing excellent customer service. The position will support, develop, and maintain service relationships with all newly contracted and existing practitioners to support high practitioner satisfaction levels. Remote Worker Guidelines - Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.) Responsibilities - Outreach and educate contracted practitioners to ensure compliance is met. - Conduct regular Access to Care Surveys to ensure compliance with regulatory and health plan requirements. - Outreach to practitioner network of practitioners who have not validated their demographics in order to meet regulatory requirements. - Conduct audit to confirm current directory listing information for accuracy in support of state, federal, accreditation and health plan requirements. - Captures practitioner change information, documents and forwards as required to record changes in appropriate databases. - Execute trainings according to organization onboarding policies and procedures through outreach to newly contracted practitioners including the completion of required training attestations. - Monitor trends of practitioner feedback during practitioner orientation to identify potential areas for training, support, and process enhancement. - Interacts with practitioners/staff supporting campaign webinar and education activities. - Makes recommendations to management for process improvements based on practitioner feedback. - Works closely with managers and staff to ensure deadlines are met and provides routine and complex administrative support for the department. - Provides general administrative support, including confidential correspondence and distributing practitioner notices via fax, email, and mail. - Participate and attends department and all-staff meetings to increase knowledge and foster teamwork. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED certificate required. - 2 years of progressive experience performing customer service duties required. - Specialty health care or health care experience preferred. - Proficient in MS Office with experience in word processing and spreadsheet applications. - Strong verbal and written communication skills. Core Competencies - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. #LI-Remote #Inbound #Support #Customerservice #Agent #Healthcare

About SingleFile SingleFile is a Series A legal tech company transforming how organizations manage compliance and entity structure. We're growing fast, and we're building a sales organization to match. We're actively hiring multiple Business Development Representatives to join our growing team. The Role You're not just grinding dials. You're building your foundation as a sales professional. As a Business Development Representative at SingleFile, you'll master outbound prospecting, run discovery conversations, and build the skills that close deals. Think of this as your MBA in SaaS sales, except you get paid while you learn, and you have experienced AEs and managers coaching you every step of the way. Your Day-to-Day - Proactively outbound to new prospects via phone, email, and LinkedIn (~60–80 dials per day depending on research and call outcomes) - Research target accounts to understand their structure, workflows, and pain points - Confidently navigate gatekeepers and engage decision-makers with clear, value-driven messaging - Run efficient discovery calls to qualify prospects and understand their buying process - Target 25–30 high-quality SQL meetings per month - Partner closely with Account Executives to learn how they move deals forward - Maintain accurate CRM data in HubSpot - Build and refine prospect lists using ZoomInfo, LinkedIn Sales Navigator, and other tools - Continuously test and refine your messaging based on feedback from your manager and AE partners You'll Thrive Here If - You're coachable and hungry to improve. You ask for feedback, implement it, and measure your progress week to week. - You're curious about the sales craft. You ask why certain messaging works, how AEs close deals, and how you can level up. - You're organized and disciplined. You manage high activity volume while staying detail-oriented in your CRM. - You're resilient. Rejection is part of the job—you see it as data, not personal feedback. - You want growth. You're not planning to be a BDR forever. You see this as your entry point into a six-figure sales career. - You're professional and credible. You represent SingleFile well in every interaction. - You're competitive. You care about metrics and improving your conversion rates each month. Requirements - 1.5–2+ years of experience as an SDR/BDR or outbound sales role in B2B SaaS or tech - Proven ability to generate pipeline through cold outreach - Strong phone presence and comfort leading discovery conversations - Experience qualifying prospects and understanding buyer needs - Familiarity with CRM and sales tools (HubSpot, Salesforce, ZoomInfo, Salesloft, etc.) - Track record of hitting or exceeding quota Bonus Points - Prior experience at a high-growth or early-stage startup (you understand the hustle) - Exposure to longer or more complex sales cycles - Willingness to learn a new domain (legal tech and compliance) - Track record of asking great questions in discovery Compensation & Benefits - Base Salary: $55,000 – $70,000 + Performance-Based Commission. - On-Target Earnings (OTE): $75,000 – $95,000+ What Else We Offer: - Comprehensive medical, dental, and vision coverage - Short-term and long-term disability, plus life insurance - 401(k) plan - Discretionary paid time off and company holidays - 100% remote work environment - Equity as part of our compensation package. We're a Series A company and believe in sharing the upside with our team - Structured onboarding and sales training - Regular 1:1s with your manager focused on skill-building and career development - Access to our AE team for mentorship and learning Your Growth Path We're not just hiring BDRs, we're building our next generation of Account Executives.