• Translate the company's strategic objectives into clear, actionable goals for the team; • Monitor trends and opportunities for continuous improvement, ensuring the team operates aligned with business needs; • Lead complex projects, track success metrics, and remove impediments for the team; • Review and optimize workflows to increase the team's productivity; • Ensure ongoing alignment with Product Managers (PMs), Designers, and other stakeholder teams; • Plan and manage team resource allocation, balancing workload and individual skills.

• manage team priorities and drive alignment • connect customer needs with product vision • recruit, mentor, and grow engineers • ensure execution is predictable and reliable • guide architectural decisions

Role Description As an Engineering Manager, you will lead a team of senior software and infrastructure engineers in designing and delivering innovative, scalable solutions. You will play a critical role in a highly collaborative and supportive environment, driving the development, reliability, and continuous improvement of the services and infrastructure that power Sangoma’s CX/CCaaS platform. - Lead CX/CCaaS engineering teams across software and infrastructure, ensuring the reliability, performance, and scalability of Sangoma’s customer experience platforms while driving the successful delivery of new features and services. - Partner closely with Product Management to define team objectives, align on priorities, and translate business requirements into actionable engineering plans. - Build, mentor, and develop high-performing engineering teams through regular 1:1s, performance reviews, and structured career growth plans. - Oversee agile delivery processes, including sprint planning, stand-ups, retrospectives, and status reporting to ensure consistent execution and transparency. - Establish and promote engineering best practices, including reproducibility, observability, automation, and infrastructure as code. - Remain hands-on contributing to the design, development, and delivery of high-quality, scalable, and maintainable code. - Lead and participate in code reviews, fostering a culture of continuous improvement, technical excellence, and knowledge sharing. - Design, implement, automate, and troubleshoot services within a VoIP/real-time communications environment, ensuring high availability and performance. - Drive enhancements to system observability, monitoring, and alerting to proactively identify and resolve issues in production environments. - Own the reliability and scalability of voice infrastructure, including capacity planning, redundancy, and fault tolerance strategies. - Lead cross-functional incident response and root cause analysis for escalated issues, ensuring timely resolution and continuous improvement. - Participate in an on-call rotation and oversee after-hours maintenance activities as needed to support platform stability and uptime. Qualifications - Minimum of 5 years of experience in software engineering, infrastructure engineering, site reliability engineering (SRE), or platform engineering within a production environment. - Demonstrated leadership capability with a track record of driving initiatives and delivering results through others. - Proven ability to effectively lead, manage, and develop high-performing remote or distributed engineering teams. - Strong organizational skills with a high level of attention to detail and the ability to manage multiple priorities simultaneously. - Proficiency in one or more programming languages such as Python or Elixir, with a solid understanding of software development best practices. - Hands-on experience working in Linux or UNIX-based environments, including system-level troubleshooting and performance optimization. - Experience designing, querying, and optimizing relational databases such as MySQL or PostgreSQL. - Strong experience with version control systems, particularly Git, including collaborative workflows (e.g., branching, pull requests). - Excellent written and verbal communication skills in English, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders. Requirements - Experience with real-time communications technologies (FreeSWITCH, SIP, WebRTC). - Exposure to Elixir and Phoenix. - Experience scaling engineering teams in high-growth environments. - Background in CCaaS, UCaaS, or customer experience platforms. Benefits - Extended Healthcare Plan (Medical, Disability, Dental & Vision). - RPP - Group RRSP. - Group Life - AD&D - Critical Illness Insurance. - Paid Time Off Benefits. - Work From Home - Flexible hours. - Entrepreneurial work environment partnered with high growth career opportunities.

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere. The Engineering Manager oversees the development of a customer-facing web application and directly manages a team of engineers.This role serves as a technical hands-on leader working with various cross-functional members of our product-engineering organization and from time-to-time interacting with other key members throughout the Bluebeam organization About the Role: - Leads team(s) throughout the software development lifecycle. - Recruits, mentors, coaches, retains, and inspires engineering individual contributors and tech leads on a day-to-day basis. - Sets and tracks goals and objectives with each assigned team member. - Participates and assists with expense approval and budget planning. - Creatively solves problems and clears roadblocks that often cross technical and human factor domains. - Conducts and attends meetings with key stakeholders to present facts that lead to quality decisions. - Communicates effectively and provides clarity in a 360 fashion. - Collaborates with architects, tech leads, product delivery managers, product managers, engineers, and quality engineering to build and deliver excellence. - Participates in engineering on-call rotation About You: - 12+ years in the industry with progressive growth in responsibility. - 4+ years of technical leadership and managing teams of 6 or more engineers. - Excellent written and verbal communication skills. - Strong leadership and high emotional intelligence; builds trust, clarity, and alignment across teams. - Growth‑minded, resilient leader who embraces change and learns quickly. - Proven ability to lead teams to predictable delivery using Agile frameworks while driving continuous improvement. - Ability to lead technical discovery, influence architectural decisions, and guide senior engineers toward strategic outcomes. - Experience scaling engineering productivity practices (developer experience, automation, internal tooling, and AI‑assisted workflows). - Strong capability in managing technical debt strategically, balancing near‑term delivery with long‑term system health. - Demonstrated ability to foster effective use of AI and automation across engineering teams to improve productivity, decision making, and delivery efficiency. - Hands‑on skills in at least one of: Go, C#, or TypeScript. - Strong knowledge of React and modern frontend patterns (hooks, state management, component architecture). - Solid experience with core web technologies: HTML, CSS, accessibility best practices, browser/Web APIs, performance optimization, build tools, and testing frameworks. - Strong knowledge of REST APIs and modern web protocols/technologies (HTTPS, CORS, JSON, XML, Postman, GraphQL) - Experience building and operating highly scalable, cloud‑hosted applications and services. - Experience with service‑oriented and microservices architectures in a containerized environment. - Amazon AWS experience (e.g., EC2, EKS/ECS, S3, SQS, ELB, Lambda or equivalent). - Familiarity with cloud‑native technologies and the broader cloud transformation landscape. - Familiarity with Infrastructure as Code and CI/CD integration; Terraform and GitHub/GitLab experience preferred. - Experience using cross‑platform libraries/frameworks to reduce development effort and ensure a consistent experience across web and mobile. - Strong understanding of observability practices: metrics, structured logging, and distributed tracing. - Experience with modern monitoring and tracing tools (for example Dynatrace, Grafana, and/or OpenTelemetry). What we offer - People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek - Competitive compensation and benefits package - 100% paid medical premiums for employees, 80% paid for dependents - Fully vested 401K right from the day you start - Generous PTO, including sick/mental health & volunteer days - Free & unlimited access to BetterUp Care, a well-being platform - Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs - Opportunity for continuous professional development - Free & unlimited access to LinkedIn Learning - Up to $5K annual education reimbursement (after 1 year tenure) Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement: Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.​ ​​​​​​​ About Bluebeam The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK. Come design and build your future with us! Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best in class benefits, with 100% employee covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply. The base pay range for this position is: $153,800- $211,400 #Bluebeam #LI-Remote #LI-EU1