• Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. • Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. • Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. • Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. • Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. • Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. • Identify Expansion Opportunities to drive revenue growth. • Negotiate and close renewals with existing customers. • Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. • Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. • Bring intelligent product feedback and recommendations from customers back to the product team. • Advocate customer needs/issues cross-departmentally. • Manage account escalations as needed. • Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization.

• Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth. • Build and foster deep relationships at all levels of the customer organisation, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships. • Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot. • Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation. • Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform. • Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives - all while demonstrating resilience and perseverance in the face of setbacks or slow progress. • Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly. • Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development, team growth and/or people development.

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the RoleWe’re hiring an Installation Services Manager – Mexico to own end-to-end installation outcomes across a hybrid delivery model: internal installers and third-party installation partners. This role will evolve the operating model, establish a performance system, and drive cross-functional execution so customers receive predictable, high-quality deployments at scale. You’ll work closely with Implementation, Support, Product, Engineering, Finance, and external partners to improve on-time completion, first-time-right quality, and cost-to-serve—while ensuring all installer channels operate to one consistent standard. What You’ll DoOwn Installation Performance End-to-End - Define and evolve Mexico’s installation operating model, including service tiers, SLAs, coverage strategy, and decision rules for internal installers vs. partners. - Build capacity and demand plans (forecasting, regional coverage, surge planning). - Establish and uphold a single set of standards for quality, documentation, and customer experience across all installer channels. Drive Execution - Lead Mexico’s installation intake and prioritization cadence with key stakeholders to ensure the right work is matched to the right resources. - Coordinate readiness across Sales, Implementation, Support, Product, and installers to reduce delays, missed appointments, and rework. - Partner with Sales and key stakeholders on complex rollouts to align milestones, dependencies, and customer outcomes. Build the Quality Improvement Loop - Own quality enforcement across Mexico: job sheet accuracy, documentation compliance, photo standards, verification processes, and post-install defect reduction. - Identify root causes (process gaps, training needs, SOP clarity, tooling issues, hardware readiness) and drive durable cross-functional fixes. - Maintain and continuously improve SOPs, checklists, and enablement resources to keep installers and partners current on products and standards. Manage and Scale the Installation Partner Portfolio - Manage day-to-day relationships with installation partners supporting Mexico (overflow coverage, geographic gaps, specialized work). - Lead partner onboarding, enablement, and certification to company standards. - Drive partner performance through scorecards, corrective action plans, and Quarterly Business Reviews (QBRs). Own Escalations and Incident Management - Lead escalations across quality, scheduling, documentation, and customer experience - regardless of delivery channel. - Coordinate triage and cross-functional communication to ensure timely customer updates and prevention actions. - Track trends and drive systemic improvements to reduce repeat issues. Build Operating Cadence, Reporting, and Cost Visibility - Define and manage key performance dashboards (on-time completion, first-time-right, rework, cancellations, documentation compliance, escalation aging). - Run a consistent operating rhythm (weekly reviews, monthly deep dives, QBR inputs) with clear actions and accountability. - Partner with Install Partner Operations and Finance to improve PO/invoice hygiene, cost controls, and payment accuracy. What We’re Looking For - 5+ years of experience in operations, field services, program management, partner/marketplace operations, or customer operations in an environment with fulfillment/dispatch and cross-functional dependencies. - Experience designing and running operational mechanisms: forecasting, capacity planning, SLAs, KPI systems, and operating cadences (WBR/QBR). - Experience managing third-party partners or service providers, including onboarding, enablement, performance management, and escalation handling. - Strong stakeholder management skills—able to drive outcomes across teams without direct authority. - Analytical fluency: able to translate data into insights and action (Google Sheets/Excel; Google Slides/PowerPoint). - Strong written and verbal communication skills in English. Preferred - Experience with telematics, hardware deployments, fleet operations, or installation quality programs. - Experience operating a hybrid delivery model (internal teams + contractors/partners). - Spanish fluency and/or experience working with Mexico-based operations. What Success Looks Like - Mexico installations become predictable, with clear SLAs, prioritization rules, and reliable scheduling outcomes. - First-time-right quality and documentation compliance improve; rework and post-install issues decline. - Escalations resolve faster and recur less due to durable root-cause fixes. - Leadership has clear visibility into installation health through consistent reporting and operating cadence. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

• As a Senior Architect at Omnidian, you will be the primary technical steward for our CRM ecosystem. • Oversee the technical integrity of the platform. • Lead our Agentforce strategy and architect complex communication workflows. • Collaborate with a blended team of junior and high-skill offshore developers, ensuring that our technical debt remains low and our architectural integrity remains world-class. • Champion the use of AI tools to multiply team velocity and maintain high-quality, refactored codebases.