Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Must live in the State of Oklahoma** Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in Oklahoma. Hourly pay rate - $14/hr Our Mission Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. - Further your education and earn a college degree through our Qualfon University program - Free access to personal and professional support through the Qualfon care coaches program - Medical, dental benefits, vision and life & accident insurance for full-time employees - Competitive wages - Opportunities to earn additional income through incentives - Paid time off - Paid Training - Employee discounts - We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values - Dialog Direct is dedicated to ensuring all team members have Fun@Work! What you will be doing: - Answer incoming calls and assist customers, pharmacies, and doctor offices. - Research information in databases to resolve customer service issues - Maintain composure in escalated situations - Operate accurately and efficiently in a fast-paced environment - Handle multiple responsibilities at one time - 100% attendance during training Qualifications - At least 1 year of Call Center experience preferred. - At least 1 year of work at home experience required. - Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance - Excellent verbal, written, and listening skills - Professional and articulate voice - Ability to multi-task in several computer applications at once while holding a conversation with a customer - Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude - Computer savvy and can resolve minor technical issues with minimal assistance - Basic math skills required - Ability to problem solve - At least 18 years of age or older - High School Diploma or GED Work at Home Requirements: - Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT permitted) - Operating system – Windows 11 - Webcam-Video available - The computer must have at least a minimum of 8GB of RAM, 16GB RAM preferred - CPU must be a 9th generation or later Intel processor or AMD Zen3 or later processor - Minimum of 128GB storage available. - High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot - Wired provider- No mobile broadband connections allowed - Upload speed of 25 Mbps; Download sped of 50 Mbps - The Internet service provider (ISP) must be highly stable with 1% or less packet loss - Latency under 100ms - USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved - Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/ Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $14.00 - USD $14.00 /Hr.

• Answer incoming phone calls, live chats, and respond to written communication • Troubleshoot any issues related to the consumer product • Assist consumers with order inquiries, product information, and shipping updates • Process refunds and replacements accurately and efficiently • Make recommendations based on consumer’s needs • Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette • Deliver a high-quality, empathetic customer experience across all channels • Manage multiple systems and tasks simultaneously in a fast-paced environment • Continually maintain working knowledge of all company products, services, and promotions • Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards

Description Be The Next Customer Care Specialist (Bilingual German/English) - Remote Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career.Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Care Specialist, you will contribute to Premier NX’s success by meeting our client’s service levels. Come join us! SUMMARY: We are seeking a detail-oriented and customer-focused Bilingual German/English Customer Care Specialist to support a well-known global brand in the baby carrier space. The Customer Care Specialist is responsible for responding to complex consumer inquiries via phone, email and live chat. The Specialist will assist German and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently. Hours of Operation: We provide support to our client from Monday through Friday with shifts between 7:00AM – 3:00PM EST or 8:00AM – 4:00PM EST. Specialists work remotely with equipment supplied provided the required minimum internet speed service is validated. Key points of the role: - Our contact center provides extraordinary service and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer. - We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed. - This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule. - Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward. - Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding. - We consider our representatives on this product a team working together to address the questions, concerns and issues - Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be. KEY RESPONSIBILITIES: - Answer incoming phone calls, live chats, and respond to written communication. - Troubleshoot any issues related to the consumer product. - Assist consumers with order inquiries, product information, and shipping updates. - Process refunds and replacements accurately and efficiently, - Make recommendations based on consumer’s needs. - Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette. - Deliver a high-quality, empathetic customer experience across all channels. - Manage multiple systems and tasks simultaneously in a fast-paced environment. - Continually maintain working knowledge of all company products, services, and promotions. - Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards. Requirements QUALIFICATIONS: - Fluent in German and English (written and spoken). - Ability to multitask and navigate multiple systems efficiently. - Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving. - Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations. - Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical. - Previous customer service experience preferred. EDUCATION and/or EXPERIENCE: - College degree preferred with minimum of 3 years customer service experience. - Strong computer experience working on multiple software programs. - Consultative customer service skills: ability to analyze a customer’s situation and present a solution. - Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment. - Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media & chat). - Must be authorized to work in the US without sponsorship. Together, we can offer endless possibilities! What is next for you?

Dear world-class remote Customer Support Specialist, the Professional Artist Association (ProfessionalArtist.com/about) is looking for you. We are building something ambitious. We are growing the world’s global online community for professional fine artists into the thousands, and we are designing an AI-leveraged, high-efficiency customer support system to match that scale. If you feel underutilized in your current role… If you understand that world-class support is both systems + psychology… If you know how to use AI as a force multiplier (not a crutch)… Read on. Your help is needed to support artists from around the world while helping us architect the future of intelligent customer care. This is not a traditional support role. This is a systems-first, AI-powered, performance-measured role where you will: - Master Intercom as our central nervous system - Design efficient workflows using AI - Deliver fast, precise, human responses - Help us maintain exceptional CSAT and TAT as we scale You will work closely with our Operations Manager and founder to build a support infrastructure that feels high-touch, even as the community grows into the thousands. If you are excited by combining customer empathy, data, and automation, this may be your role. ROLE DETAILS Position: Remote Customer Support & Community Specialist Location: Based in Ireland Schedule: Approx. 2 hours per day (flexible timing) Type: Part-Time Contractor Compensation: Hourly + Performance Bonus (based on CSAT & efficiency metrics) RESPONSIBILITIES You will own the daily frontline experience of our members and prospects. Your responsibility is dual: 1) Deliver fast, high-quality, human customer support 2) Continuously improve our support system using AI + automation Customer Support (Intercom) - Own Intercom inbox during your daily window - Respond to all incoming conversations within defined SLA - Maintain 24h response standard (we aim for much faster) - Use AI tools to draft responses, refine for clarity, tone & precision - Tag, categorize, and organize conversations properly - Maintain and improve macros & saved replies - Escalate intelligently when required AI-Leveraged Support System - Improve AI drafting workflows inside Intercom - Help train and refine internal AI prompts - Identify repetitive patterns and automate intelligently - Maintain documentation for support processes - Propose simplifications, deletions, or automation weekly We are building a support engine that scales without losing warmth. Community Support - Ensure all member posts and DMs in our hub receive responses within 24h - Welcome new members HOW TO APPLY Step 1 – Written Application Please apply with: - Your CV (PDF format) - A short written response (max 400 words total) answering: - Why are you interested in this role and why now? - What advanced experience do you have using Intercom? Be specific. - How have you used AI to improve customer support efficiency? - What KPIs would you track to maintain high-quality support? We are looking for clarity, structured thinking, and precision in your writing. Applications without a CV and written responses will not be considered. This is the one part where you don’t want to use an AI generated response. Immediate disqualification for anything that sounds like AI. Step 2 – 2-Minute Loom Video (Shortlisted Candidates Only) Shortlisted candidates will be invited to submit a short 2-minute Loom video answering a few additional questions. Step 3 – Live Interview The final 3 candidates will be invited to a structured remote interview.