BCBST is hiring an Account Executive for Large Group Sales! We are looking for a relationship-driven professional with a passion for building trusted client partnerships and solving complex business challenges. As a Large Group Account Manager in the Central Region, you’ll serve as a strategic partner to key clients, focused on retention, growth, and long-term success. You’ll collaborate closely with cross-functional teams to design and deliver customized solutions aligned to each client’s unique needs. This includes navigating managed care products, underwriting considerations, and alternative funding strategies, while serving as a consistent, credible point of contact for large group customers. Success in this role means earning client trust, anticipating needs, and proactively delivering value in a fast-paced environment. You bring strong relationship management skills, sound judgment, and the ability to translate complexity into clear, actionable solutions. A Tennessee Life and Health License is required to effectively support and advise your client portfolio. If this sounds like an opportunity where you can build meaningful relationships, make a measurable impact, and grow your career with a company that values excellence and partnership, we invite you to apply and join a team shaping the future of client relationships. Note: - This is a remote role with occasional travel to BCBST corporate offices in Chattanooga, TN as well as to customers and broker meetings. - Sponsorship is not available for this role. - We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members. Job Responsibilities - Developing new business opportunities; building and managing long-term relationships with one or more existing/potential major clients within the assigned territory. - Analyzing business needs, loss experience and other factors with key customers to regularly adjust products, services and terms received and address customer needs. - Communicating effectively with and coordinating the efforts of key underwriting, administration, loss control and claims staff in support of one or more major clients. - Maintaining a database for a full range of company products, services, target markets and underwriting priorities; ensuring all related practices are consistent with organizational policies and processes. Job Qualifications Education - Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment Experience - 2 years - Customer experience in group service and/or account management required Skills\Certifications - Ability to establish and maintain a high level of customer trust and confidence - Knowledge of rating and financial arrangements for ""experience-rated"", ASO and other alternative funding - An understanding of Managed Care products, pricing, networks and delivery systems is required. - Demonstrated knowledge of contracts, products, networks, underwriting, billing, claims processing procedures and use of a broker distribution system. License - Tennessee Life and Health License Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times. Number of Openings Available 0 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

• Handle inbound calls from Members, Clients and Facilities • Expect to handle 60 - 80 calls a day and higher volumes on Mondays

• Identify high-impact customer experiences for Prime to deliver on, and define the future state using methods, tools, and deliverables that emphasize superior, end-to-end experiences • Help teams empathize with customers by leading analysis of what people see, think, feel, and do at key points in their journeys; work with leaders to develop and track metrics to measure Customer Experience, and reveal gaps • Help teams make ideas visible through collaborative brainstorming, sketching, and discussions • Contribute to solution definition and requirements using persona-based journey maps, scenarios, process flows, service blueprints, and other tools/methods • Influence senior leaders and key decision makers to drive strategic initiatives into all facets of the business (i.e. product development, clinical, operations, sales, etc.), and ultimately, to deliver customer-facing solutions • Contribute to a multi-year Customer Experience roadmap and keep an eye on market changes, new technologies, and changing customer needs • Listen to our customers and leverage Customer Insights studies to identify experience improvements and innovation to meet current and possible future explicit, implicit, and latent needs • Influence design of interactions across all channels by building relationships, connecting people, and collecting insight across teams and office locations to develop holistic solutions • Engage employees and lead culture change to align Prime employee behaviors to Customer Experience principles

• Lead Strategic Communications - Shape integrated communication strategies by translating research, data and external trends into bold, actionable recommendations that build reputation, trust and advocacy for Allstate. • Champion Culture, Change and Purpose - Lead communications that advance Allstate’s purpose‑driven culture, model adaptability through change and influence others with a confident, human and optimistic approach. • Own Complex Communication Initiatives – Develop, plan and lead end‑to‑end communication programs and projects, aligning key Allstate stakeholders, while navigating complexity and competing priorities. • Drive Stakeholder Outcomes - Design and execute short‑ and long‑term strategies that engage Allstate’s key stakeholders with a clear focus on outcomes to strengthen enterprise reputation. • Use Data to Inform Decisions and Direction - Interpret stakeholder insights to evaluate effectiveness, guide strategy adjustments and elevate the impact of communications. • Elevate Allstate’s Storytelling - With a mindset of curiosity, develop integrated, enterprise‑level stories that reinforce Allstate as innovative, customer‑centric and caring, partnering closely with PR, media and enterprise teams. • Serve as a Trusted Strategic Advisor - Provide communication counsel to leaders and business partners, influence decision‑making and act as a connector across teams and external partners. • Lead High‑Impact Experiences - Own planning and execution of key meetings and events from strategy through delivery, ensuring experiences reflect the Allstate brand standards. • PR/Media Relations & Issues Management: Partner with the enterprise PR team to develop content for owned, earned and paid media, as well as internal channels. • Proactively identify and help mitigate reputational risks by working closely with the Issues Team. • Resource Allocation & Budget Management (as required): Support budgeting and monthly forecasting; manage external/vendor relationships in alignment with Communications goals and corporate policies.