Role Description The Regulatory Operations Manager is responsible for overseeing and optimizing regulatory processes, ensuring compliance with applicable laws and regulations, and supporting cross-functional teams in the execution of regulatory strategies. - Serve as a strategic partner in implementing regulatory requirements, including new federal and state changes to PBM business practices. - Lead process improvement initiatives across RxBenefits, from opportunity identification through execution, ensuring measurable efficiency and impact. - Oversee day-to-day regulatory operations to ensure timely and accurate execution. - Manage regulatory submission tracking, documentation, and reporting. - Manage and optimize legal and regulatory technology platforms and tools, driving adoption, training, and continuous improvement. - Oversee intake, triage, and resolution of regulatory service requests, ensuring appropriate prioritization and resource allocation. - Lead cross-functional workgroups charged with communicating regulatory changes, acting as project manager and primary point of contact for stakeholders. - Work with Learning and Development to design and deliver training programs to improve industry and regulatory understanding across both legal and non-legal teams. - Develop and maintain metrics, dashboards, and reporting to track department performance and identify trends. - Manage communications, both internally and externally, and knowledge management tools, ensuring accessibility and clarity. - Foster a culture of operational excellence by embedding best practices, accountability, and collaboration across departments. Qualifications - 5+ years of experience in regulatory operations, legal operations, corporate legal, or business operations role. - Bachelor’s degree required. - Proven ability to design and implement operational improvements with measurable results. - Strong experience managing legal technology platforms and leveraging data analytics for decision-making. - Advanced proficiency with Microsoft Office Suite; experience with legal tech tools (e.g., contract lifecycle management, e-billing, matter management). - Exceptional communication skills with the ability to influence and collaborate across levels and functions. - Strong leadership, interpersonal, and change management skills. - Ability to balance strategic thinking with hands-on execution in a fast-paced environment. - Demonstrated ability to meet deadlines, prioritize effectively, and deliver results under pressure. - Commitment to RxBenefits’ Core Competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, and Customer Focus. Preferred Skills/Experience - Familiarity with healthcare, pharmacy services, or other regulated industries preferred. - Advanced degree, paralegal certification, or project management certification (e.g., PMP, Lean Six Sigma) preferred. Benefits - Remote first work environment. - Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members. - Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision). - Additional buy-up options for Short- and Long-Term Disability and Life Insurance. - 401(k) with an employer match up to 3.5% available after 60 days. - Community Service Day to give back and support what you love in your community. - 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like. - Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work. - Tuition Reimbursement for accredited degree programs. - Paid New Parent Leave that can be used for adoption or birth. - Pet insurance to protect your furbabies. - A robust mental health benefit and EAP service through Spring Health to support you when you need it most.

• Develop and manage project plans, schedules, and budgets • Coordinate project activities with our team of designers, developers, and marketers • Ensure that project milestones are met on time and within budget • Monitor project progress and communicate project status to clients and internal stakeholders • Identify and mitigate project risks and issues • Manage client relationships and ensure client satisfaction • Identify opportunities to grow and expand our services to clients

• Support customer engagements, from booking to delivery, demonstrating operational excellence resulting in delighted customers. • Develop comprehensive project plans that define scope, schedule, budget, and resources. Manage project lifecycle stages from initiation, planning, execution, monitoring, and closure. • Serve as the primary point of contact for customers, subcontractors, and internal teams, facilitating clear and effective communication throughout project phases and managing stakeholder expectations. • Monitor and control project costs & schedules to ensure projects are delivered per budgetary constraints and on-time per project milestones. Prepare cost estimates, track expenses, and work with finance teams to report on financial status. • Ensure that all project deliverables meet quality standards, are free from errors, and delivered in a timely manner per customer contract service level agreements. Oversee development and delivery customer deliverables, addressing issues and ensuring performance requirements are met. • Ensure all projects adhere to the appropriate regulatory guidelines, industry standards, safety regulations, and company policies. Work with stakeholders and technical teams to maintain regulatory requirements. • Maintain accurate project documentation, including schedules, budgets, progress reports, and change orders. Report regularly to senior management on project status, risks, and issues. • Lead cross-functional teams, including engineers, technicians, and subcontractors, to ensure alignment on project goals and objectives. Provide direction, delegate tasks, and facilitate collaboration. • Identify potential project risks and implement mitigation strategies to minimize impact. Adjust project plans as necessary to respond to changes and address risks.

Your future role at a glance Location: Remote Department: Security Schedule: Full Time, Days Salary: $138,258.00 - $195,187.61 per year Eligible for an annual bonus incentive #LI-Remote Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support: parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you’ll make an impact in this role - Cybersecurity Portfolio Governance: Direct the end-to-end execution of a complex security project portfolio, enforcing strict adherence to the Strategy Realization Office (SRO) framework and ensuring all initiatives align with enterprise-level risk mitigation and defensive posture objectives. - Tactical Playbook Engineering: Architect and maintain a standardized PMO Playbook and technical artifact repository; define the mandatory lifecycle requirements—from project initiation to post-implementation review—to ensure consistent delivery across Agile, Waterfall, and Hybrid workstreams. - High-Velocity Delivery Oversight: Orchestrate cross-functional resource allocation and performance monitoring using precision KPIs; identify critical path deviations and execute corrective technical interventions to maintain alignment with aggressive deployment timelines and scope constraints. - Strategic Stakeholder Reporting: Synthesize granular project telemetry into high-fidelity executive briefings; communicate project health, technical risks, and resource bottlenecks to C-suite leadership to facilitate data-driven decision-making and strategic pivoting. - Operational Process Optimization: Lead continuous improvement initiatives by conducting deep-dive workflow audits; identify systemic bottlenecks within the cybersecurity delivery pipeline and implement automated or streamlined methodologies that enhance team velocity and process integrity. What minimum requirements you’ll need Education: - High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. - 3 years of leadership or management experience preferred. What additional preferences we're seeking - Experience: 7+ years in project management - PMO expertise: The ideal candidate must demonstrate mastery in developing and maintaining all essential project artifacts, including comprehensive project plans, RACI charts, communication matrices, and detailed meeting minutes, to ensure seamless execution and transparency across the project lifecycle. - Strategic Execution: Proven track record of managing complex project portfolios and meeting aggressive deadlines. - Certification: PMP and scrum master is highly preferred. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.