• Responsible for application results across our aggregator partners • Being the 'go to person' for your brokers • Building and maintaining outstanding Broker relationships • Proactively managing a pipeline of Broker scenarios and submitted Apps, constantly striving for the ultimate Broker & Customer Experience • Seeking out new Broker relationships, nurture these relationships until they become vocal advocates for Athena, true raving fans • Running interactive Broker onboarding sessions to provide in depth knowledge of Athena, who we are, what we do, the Customers that are right for Athena, our product & process • Manage relationships with aggregators including partnership managers and state leaders • Internal decision making – contributing to discussions in Athena about opportunities and ways to improve

• Master the science and business skills in the above-mentioned fields. • Actively reach out to prospective customers, explore business opportunities, manage negotiations and secure contracts. • Attend trade shows/relevant conferences. • Support the Marketing Team in branding and building awareness in the marketplace.

• Generate revenue and leads by identifying market opportunities in retail, e-commerce, and brand channels • Develop and own lasting client relationships, from first contact through long-term partnership • Lead RFPs, deliver compelling sales presentations, and drive deals to close • Collaborate closely with the GM and Operations Manager to align commercial strategy with operational capabilities • Represent S4S/Solutions4Good at trade shows and events — creating materials, coordinating logistics, and attending as needed • Work alongside the Business Development team to grow our pipeline • Convert inbound inquiries into clients through responsive, consultative outreach • Champion new commercial initiatives — from idea to execution • Travel to prospective clients to build relationships and warm the pipeline • Track and report on sales performance, staying sharp on product knowledge and industry trends

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. This position will report to the Manager of Member and Provider Services, playing a unique and important role in our mission to change healthcare for the better. Experience in the healthcare industry, critical thinking, and compassionate communication skills will help the organization build an effective and efficient Membership Services Team. The Membership Services Representative will take inbound calls from Peak Health members, answering questions ranging from general information to complex inquires on a wide range of issues. The Membership Services Representative will work with management and peers on the Peak team to research and resolve member issues and questions. This role, in addition to taking inbound calls, will make outbound calls to members with issue resolution or to gather further information. Ability to think critically and communicate effectively while following organizational policies and procedures is a must. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School diploma/GED EXPERIENCE: 1. Two (2) years of customer service experience in a call center environment PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Associate Degree, or greater, in related healthcare field. EXPERIENCE: 1. Two plus years’ experience in a fast-paced call environment with processing and/or customer service experience. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Verify member information while addressing general questions. 2. Responds to and resolves all issues/inquires to assure an efficient and seamless member experience. 3. Maintains open channels of member communications doing outreach as required. 4. Meets all production and quality standards, maintaining work queues according to department standards. 5. Effectively communicates with internal and external staff. 6. Elevates issues to next level of supervision, as appropriate. 7. Ensures accuracy of information gathered and shared on a member’s behalf. 8. Attends all required training classes, demonstrating proficiency and ability to learn. 9. Other duties as deemed appropriate by the Management Team. 10. Maintain accurate documents, including timekeeping records PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to sit for extended periods of time. 2. Ability to answer phone calls for extended periods of time. 3. Lifting 10-25 lbs. 4. Travel Requirement: 0%-25% WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Standard office environment with electrical equipment (i.e., telephone, personal computer, copier, fax machines, etc.) 2. Computer Software/Systems include but not limited to Microsoft Office Professional Suite (Outlook, Word, Excel, Access) Internet Explorer and EPIC SKILLS AND ABILITIES: 1. Working Knowledge of administrative and clerical procedures and systems such as word processing and managing files and records. 2. Ability to take direction and to navigate through multiple systems simultaneously. 3. Excellent written and oral communication, customer service, interpersonal skills, and telephone etiquette. 4. Ability to solve problems with predefined methods and guidelines to drive improved efficiencies and customer satisfaction. 5. Familiarity with Medical insurance services process. 6. Requires exceptional attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously. 7. Ability to work remotely – this includes reliability, self-motivation, focus & time management skills. 8. Ability to communicate clearly, concisely, and articulately while being an astute listener. Additional Job Description: Position is Remote Hours of Operation is 8:00a-5:00p Monday through Friday Need access to Hi Speed Internet Start Date and Training May 4, 2026 Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: PHH Peak Health Holdings Cost Center: 2902 PHH Claims Operations