• Own a portfolio of GM customers across a conference territory, serving as their primary contact from implementation through renewal — partnering with ADs, compliance officers, CFOs, and NIL staff across the full lifecycle of athlete compensation • Lead implementations by driving onboarding for new accounts: kickoff calls, configuration, stakeholder training, and measurable milestones within a defined timeline • Drive ongoing adoption and value, proactively identifying opportunities to deepen product usage and improve customer outcomes • Partner with the product team by bringing customer voice into roadmap conversations and managing expectations around feature timing • Expand into Teamworks Influencer over time, taking on NIL content and compliance workflows to become a complete NIL Operations resource for your accounts

• Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers • Establish and maintain the partnership operating framework • Function as a trusted advisor for the client’s executive, program and technical teams • Act as the voice of the customer within PTC • Effectively manage critical adoption programs for key accounts

• Be actively present in community environments, events, and group interactions to observe and identify meaningful moments • Capture photos, videos, and real-time content using mobile devices during on-ground activities • Document user journeys, stories, feedback, and milestones in a structured and organized manner • Share regular updates, highlights, and content with internal teams for further use in marketing initiatives • Maintain logs and reports to track community engagement, participation, and emerging trends • Support engagement initiatives by identifying opportunities for referrals, testimonials, and member participation • Coordinate with internal teams to ensure captured content aligns with broader communication goals • Ensure consistency in capturing authentic, high-quality, and relevant content • Identify patterns in user behavior and engagement to support strategic decision-making • Assist in creating a continuous flow of community-driven content

• Build and maintain strong, trusted relationships with key customers • Develop a deep understanding of your customers' business needs, objectives, and challenges • Proactively communicate with customers to assess satisfaction and address concerns • Develop and implement strategic account plans aligned with customers’ business objectives • Identify growth opportunities within existing accounts and propose solutions • Work closely with customers to understand their future needs and align offerings accordingly • Coordinate improvement workstreams with cross-functional teams, including sales, marketing, and product development • Provide feedback to internal teams based on customer insights • Meet and exceed sales targets within assigned accounts • Upsell additional products or services to existing customers • Identify new business opportunities within existing accounts • Negotiate and renew contracts with customers, ensuring favorable terms • Address and resolve customer issues in a timely manner • Collaborate with cross-functional teams to troubleshoot and resolve customer concerns • Stay informed about industry trends and competitor activities