• Own customer success from post-sales handoff through post-go-live • Define and align success metrics, ROI targets, and usage KPIs • Track efficiency gains, accuracy improvements, cost savings, and experience impact • Communicate outcomes through QBRs, exec readouts, and customer newsletters • Own regular customer readouts of AI usage patterns, adoption trends, and workflow performance • Analyze false positives, false negatives, failures, and negative feedback across agent behavior, integrations, and UX • Separate system gaps vs. process, training, or expectation issues • Partner with Value Engineering and AI Implementation teams to drive prioritized improvements across agents, orchestration, prompts, UX, and integrations • Design and execute change-management and rollout plans with customer leadership • Drive adoption across teams, roles, and geographies • Serve as the first escalation point during implementation, go-live, and hypercare • Manage communication across business, IT, security, and executive stakeholders • Identify opportunities for additional SOWs and new use cases • Consultatively sell outcomes using Challenger-style methodologies • Act as the voice of the customer to Product and Engineering • Translate VOC, usage data, and failure patterns into actionable insights

• Supports the design, testing, deployment, and continuous improvement of AI‑enabled solutions that enhance patient recruitment, clinical operations, quality, and business workflows across a multi‑site clinical research network. • Focuses on applied AI, especially LLM‑enabled workflows, automation, and decision support—ensuring solutions are reliable, explainable, compliant, and usable by support and site-based teams. • Partners with operations, quality/QA, recruitment, finance, and IT to identify AI opportunities, translate them into testable solutions, evaluate performance, operationalize them safely in a regulated environment (HIPAA/GCP/21 CFR expectations).

Role Description IIX is seeking a Senior Vice President / Associate Director as Head of Innovation, to lead IIX Fintech, a newly integrated vertical that brings together three core platforms: - IIX Values™ – impact measurement, ESG, and data analytics platform - Impact Partners™ – enterprise engagement and investor connectivity platform - IIX Institute™ – knowledge, training, and capacity-building arm IIX Fintech will serve as the strategic bridge between IIX's Asset Management and Advisory businesses, ensuring that data, technology, and knowledge systems drive both investment performance and advisory excellence. This is a senior leadership role requiring a unique combination of business acumen, systems thinking, and execution capability. The successful candidate will unify these platforms into a coherent, revenue-generating, and scalable business line. Key Responsibilities - Strategic Leadership & Integration - Build and lead IIX Fintech as a cohesive business unit, integrating Values, Impact Partners, and Institute into a unified strategy - Position IIX Fintech as the connective tissue between Asset Management and Advisory, ensuring seamless flow of data, insights, and client solutions - Develop and execute a 3–5 year growth strategy for IIX Fintech, aligned with IIX's broader vision of scaling Orange Capital markets - Business Development & Revenue Growth - Drive the commercialization of all three platforms, creating clear revenue streams and client offerings - Design and package end-to-end solutions for corporates, financial institutions, governments, and development partners - Identify new market opportunities, partnerships, and clients to scale platform adoption globally - Product & Platform Development - Oversee continued development and enhancement of: - Data analytics and impact measurement tools (IIX Values™) - Digital engagement and marketplace capabilities (Impact Partners™) - Training, certification, and thought leadership programs (IIX Institute™) - Ensure platforms are market-relevant, user-centric, and scalable across geographies - Work closely with tech and analytics teams to translate business needs into product innovation - Team Leadership & Organizational Building - Lead and manage a globally distributed team across technology, analytics, and training functions - Rebuild and strengthen the IIX Institute into a leading global knowledge hub - Foster a culture of collaboration, accountability, and innovation across teams - Recruit, mentor, and retain top talent aligned with IIX's mission and PREM values - Cross-Functional Collaboration - Partner closely with: - Asset Management team to embed data and analytics into investment strategies and reporting - Advisory team to deliver integrated solutions for clients and governments - Ensure IIX Fintech enhances both capital mobilization efforts and policy advisory outcomes - Operational Excellence - Establish clear KPIs, performance metrics, and reporting structures for the Fintech vertical - Ensure efficient delivery across platforms, maintaining high-quality outputs and client satisfaction - Oversee budgets, resource allocation, and financial sustainability of the unit Qualifications - 15–18+ years of experience across fintech, impact investing, consulting, or digital platform businesses - Proven track record of building and scaling business units or platforms - Strong understanding of financial markets, ESG/impact measurement, and emerging markets - Experience working across technology, analytics, and business development functions Requirements - Strong commercial mindset with ability to translate innovation into revenue - Demonstrated ability to lead diverse, remote, and cross-functional teams - Strategic thinker with hands-on execution capability - Excellent stakeholder management skills across private sector, governments, and development partners - Ability to operate in a fast-paced, entrepreneurial environment Personal Attributes - Deep alignment with IIX's mission of inclusive finance, gender equality, and climate action - A systems builder who can connect ideas, people, and platforms into a unified whole - Resilient, adaptable, and driven—comfortable navigating ambiguity and building from the ground up Preferred Qualifications - Bachelor's or Master's degree in Data Science, Computer Science, Business Administration, or related fields - 10+ years of experience in platform management, data analytics, and digital product development - Expertise in strategic thinking, execution, and product innovation - Strong understanding of data analytics, visualization tools (e.g., Python, R, SQL, Tableau), and UI/UX principles - Experience working with ESG frameworks, impact investing, and sustainable finance - Ability to manage cross-functional teams and drive stakeholder engagement - Familiarity with data privacy, security regulations, and compliance standards Why Join IIX? - Hands-on exposure to impact investing and sustainable finance - Opportunity to drive global change in gender equality and climate action - Fast-track professional growth with training, mentorship, and leadership opportunities - Work with leading institutions – from UN agencies to top financial institutions Application Process - Submit your resume and a cover letter detailing your experience, skills, and motivation for applying - Highlight relevant projects related to strategic partnerships, data analytics, and ESG frameworks - Only shortlisted candidates will be contacted - Your personal data will be used strictly for recruitment purposes

About Ziplines Ziplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses that prepare professionals for today’s digital-first workforce. Each year, we have the opportunity to help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range. Together, we empower adult learners to confidently pursue the career they’ve always wanted. Course development schedule Work on this course will begin in the first half of 2026. We will be recruiting for SME roles on a rolling basis from now until the course enters development, so if you think you're a fit for the role, please fill out an application and we'll be in touch. More about this AI for Sales course Sales is changing fast. With AI, sales professionals can now research accounts in seconds, draft personalized outreach, and surface deal risks before they stall. This 5-week program shows account executives, SDRs, and sales managers how to partner with GenAI to speed pipeline creation, sharpen messaging, and run tighter deals—without writing any code. You’ll practice prompt patterns for sales tasks, evaluate outputs for accuracy and tone, and build a repeatable, AI-powered sales playbook that actually moves numbers. You’ll also learn to measure the ROI of new tools, integrate AI into your CRM workflows, and drive change across your team with responsible guardrails. By the end, you’ll work faster on the busywork (research, first drafts, notes, follow-ups) so you can spend more time building relationships, handling objections, and closing. About you You bring at least 10 years of sales experience, at least 2+ years of experience in AI strategy and adoption, and a genuine passion for helping professionals thrive and achieve success. You have a point of view on what sales professionals need to succeed in applying AI to their business, and you’re able to break concepts down and make them accessible to beginners. As a SME for our online course module, you'll have the opportunity to shape our AI for Sales curriculum, ensure we’re teaching what matters most, share your expertise with career advancers, and guide them toward achieving their goals. SME role objectives Create compelling, relevant, industry-aligned courses that give learners what they need to advance in their field Record authentic, engaging videos illustrating AI concepts and showing learners how to use technologies and tools related to driving results with AI. Inspire learners, build confidence in their capabilities, and help them understand how to adopt and integrate AI into their sales practice. Optimize learner engagement, learner retention, and learner success Our learners Our learners are driven professionals from diverse fields. Some are just beginning to explore new career opportunities, while others are looking to deepen their expertise. What they all share is a strong desire to acquire new skills that will help them advance their careers—whether that’s stepping into a new role, earning a promotion, or excelling in their current position. Our courses Each week, learners: Complete on-demand online content created by industry experts (that’s you!) featuring scenario-based learning, industry context, expert videos, and best practices (6-7 hours) Apply their skills via a hands-on “Playbook” project that you help create (1-2 hours) Attend a live session to learn from a different industry expert alongside their classmates (2 hours) Get extra support by connecting with classmates on Slack or reaching out to our Learner Success team for support As a SME, you’ll collaborate with our Learning Experience Design team to shape the on-demand content and the Playbook, ensuring that the topical coverage, scenarios, videos, and applied skills are relevant and industry-aligned. Our designers will also ask for your input and review on the live session agenda. Most importantly, you’ll record authentic, engaging videos that make learners feel like they have a supportive, savvy guide to AI for Sales. Your duties and time commitment Overall Time Commitment: 35 - 40 hours over 6 weeks. Week 1: Kickoff meeting with learning experience designer, review and refine module outline, clarify schedule. Weeks 2 through 5: 1-2 working sessions with learning experience designer. These sessions will focus on mapping out lessons, exercises, and video content. In-between working sessions, you and the designer will work in parallel to flesh out the content and develop detailed outlines for the videos. Week 6: Record and upload your videos. Week 7: Review the module and give feedback. How We Support You You’re partnered with an experienced learning designer. Our designers understand our course format, our learners, and our goals, and can help you bring your knowledge to life. You’re not starting from a blank page. Our learning experience designer will come in with a draft outline covering key topics, technologies, and learning objectives. Together you’ll revise and refine this to reflect your insights and experience. Our video and slide production team will make you look amazing. When you record, your videos will probably have pauses while you look at your notes and bobbles where you say “cut that, let me try again.” That’s what post-production is for! In addition, we have a talented team of slide designers who step in to illustrate key concepts as you talk about them–you don’t produce those slides, we do. Your Compensation $5,000 per course module Qualifications We’re excited to learn more about you! To complete your application, please submit the following: Your resume (PDF) A sample teaching video (1-2 minutes) Because this role involves recording authentic, engaging videos for learners, we’d love to get a sense of your teaching style early in the process. Video is at the heart of our courses - it’s how learners connect with you, gain confidence, and feel supported as they develop new skills. Please record a short 1–2 minute video where you explain a concept of your choice as if you’re introducing it to someone brand new. The topic is completely up to you - we just want to see how you break down ideas in a clear and approachable way. Make sure we can see you on camera and use any platform you like - Loom, Zoom, YouTube, or a shareable video file are all fine. Just share a link we can view. To ensure a fair and consistent hiring process, we kindly ask that all applicants submit their applications through our job board rather than reaching out directly via LinkedIn, phone, or email. This helps our recruitment team review every application efficiently and equitably. We truly appreciate your interest in joining our team and look forward to considering your application! Ziplines, Inc. is proud to be an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other protected characteristics under applicable law.