IIX Global

About Impact Investment Exchange (IIX) IIX (Impact Investment Exchange) is a pioneering impact enterprise dedicated to building a more equitable and sustainable world through innovative financial instruments and market infrastructure. Through its platforms, IIX Values, IIX Intelligence, Impact Partners and IIX Institute, IIX provides organizations across South and Southeast Asia with ESG reporting, impact verification, and intelligence tools that drive measurable change. About the role The Business Systems Analyst (BSA) serves as the critical bridge between IIX’s platform product owners and the technology team. This role ensures that business requirements are clearly translated into actionable technical specifications, enabling the dev team to build and maintain the IIX Values and IIX Intelligence platforms with precision and alignment to strategic goals. The BSA works closely with the Technology Manager to manage the requirements pipeline, reduce ambiguity, and keep platform development on track — making this a high-impact role for both product delivery and organizational effectiveness. Key Responsibilities Requirements Gathering & Documentation - Engage platform product owners and business stakeholders to elicit, capture, and document functional and non-functional requirements - Produce clear business requirements documents (BRDs), functional specifications, user stories, and acceptance criteria - Maintain a living requirements repository, ensuring documentation stays current through platform iterations - Map and document business processes, data flows, and system interactions across IIX Values and IIX Intelligence Stakeholder Communication - Act as the primary communication channel between product owners, business teams, and the tech team - Facilitate requirements workshops, discovery sessions, and regular stakeholder check-ins - Translate complex technical concepts into accessible language for non-technical stakeholders, and vice versa - Proactively flag dependencies, risks, and ambiguities to the Tech Manager and relevant stakeholders Platform & Systems Knowledge - Develop a deep understanding of platforms — IIX Values (ESG self-reporting and verification tools), IIX Intelligence (data and analytics ), Impact Partners, Institute, OBR, etc. - Conduct gap analysis between current platform capabilities and desired business outcomes - Support integration planning when platform features interact with third-party systems or data sources - Contribute to platform roadmap discussions with insights drawn from requirements analysis Agile Processes - Work within an Agile/Scrum framework to support sprint planning, backlog grooming, and story refinement - Collaborate with the Tech Manager to prioritize the product backlog based on business value and technical feasibility - Participate in sprint reviews and retrospectives, ensuring business requirements are met in each iteration - Track and report on requirements delivery, surfacing blockers early UX & Product Thinking - Review platform UX/UI from a user needs perspective, identifying friction points and improvement opportunities - Collaborate with designers or the tech team to ensure product decisions are grounded in user and business requirements - Contribute to user acceptance testing (UAT), validating that delivered features meet documented requirements - Bring a product mindset to requirements work — thinking beyond features to user outcomes and business value What We’re Looking For Required - 3–6 years of experience as a Business Analyst, Business Systems Analyst, or similar role - Proven ability to gather, document, and manage requirements in a software product or SaaS environment - Strong written and verbal communication skills; comfortable facilitating stakeholder sessions - Experience working in Agile/Scrum environments - Proficiency in requirements documentation tools (e.g., Confluence, Notion, Jira, or equivalent) - Analytical mindset with strong attention to detail Preferred - Experience with ESG, impact investing, sustainability reporting, or financial services platforms - Familiarity with data platforms, APIs, or system integration concepts - Background in or exposure to UX research or product management - Experience working in a small, cross-functional team in the Asia-Pacific region - Proficiency in a second Asian language is an advantage The PREM Framework At IIX, we don’t just hire for skills — we hire for values. Our PREM framework defines what it means to be an IIX team member: P Passionate Deep commitment to IIX’s mission; intrinsically motivated; purpose-driven in their work. R Resilient Adaptable under pressure; bounces back from setbacks; thrives in ambiguity and fast-changing environments. E Equitable Champions fairness, inclusion, and belonging; walks the talk on equity in every interaction. M Maverick Innovative, bold thinker; challenges the status quo; brings an entrepreneurial spirit to problem-solving. Why IIX - A mission-driven environment at the forefront of impact finance in Asia - Collaborative, lean team where your work has direct, visible impact - Exposure to a diverse stakeholder ecosystem spanning NGOs, investors, and government partners - Flexible remote working arrangements - Competitive compensation commensurate with experience How to Apply Send your resume and a brief cover letter with the subject line “Business Systems Analyst Application.” IIX is an equal opportunity employer committed to building a diverse, inclusive, and PREM-aligned team.

About Impact Investment Exchange (IIX) IIX (Impact Investment Exchange) is a pioneering impact enterprise dedicated to building a more equitable and sustainable world through innovative financial instruments and market infrastructure. Through its platforms, IIX Values, IIX Intelligence, Impact Partners and IIX Institute, IIX provides organizations across South and Southeast Asia with ESG reporting, impact verification, and intelligence tools that drive measurable change. About the role The Business Systems Analyst (BSA) serves as the critical bridge between IIX’s platform product owners and the technology team. This role ensures that business requirements are clearly translated into actionable technical specifications, enabling the dev team to build and maintain the IIX Values and IIX Intelligence platforms with precision and alignment to strategic goals. The BSA works closely with the Technology Manager to manage the requirements pipeline, reduce ambiguity, and keep platform development on track — making this a high-impact role for both product delivery and organizational effectiveness. Key Responsibilities: Requirements Gathering & Documentation - Engage platform product owners and business stakeholders to elicit, capture, and document functional and non-functional requirements - Produce clear business requirements documents (BRDs), functional specifications, user stories, and acceptance criteria - Maintain a living requirements repository, ensuring documentation stays current through platform iterations - Map and document business processes, data flows, and system interactions across IIX Values and IIX Intelligence Stakeholder Communication - Act as the primary communication channel between product owners, business teams, and the tech team - Facilitate requirements workshops, discovery sessions, and regular stakeholder check-ins - Translate complex technical concepts into accessible language for non-technical stakeholders, and vice versa - Proactively flag dependencies, risks, and ambiguities to the Tech Manager and relevant stakeholders Platform & Systems Knowledge - Develop a deep understanding of platforms — IIX Values (ESG self-reporting and verification tools), IIX Intelligence (data and analytics ), Impact Partners, Institute, OBR, etc. - Conduct gap analysis between current platform capabilities and desired business outcomes - Support integration planning when platform features interact with third-party systems or data sources - Contribute to platform roadmap discussions with insights drawn from requirements analysis Agile Processes - Work within an Agile/Scrum framework to support sprint planning, backlog grooming, and story refinement - Collaborate with the Tech Manager to prioritize the product backlog based on business value and technical feasibility - Participate in sprint reviews and retrospectives, ensuring business requirements are met in each iteration - Track and report on requirements delivery, surfacing blockers early UX & Product Thinking - Review platform UX/UI from a user needs perspective, identifying friction points and improvement opportunities - Collaborate with designers or the tech team to ensure product decisions are grounded in user and business requirements - Contribute to user acceptance testing (UAT), validating that delivered features meet documented requirements - Bring a product mindset to requirements work — thinking beyond features to user outcomes and business value What We’re Looking For Required - 3–6 years of experience as a Business Analyst, Business Systems Analyst, or similar role - Proven ability to gather, document, and manage requirements in a software product or SaaS environment - Strong written and verbal communication skills; comfortable facilitating stakeholder sessions - Experience working in Agile/Scrum environments - Proficiency in requirements documentation tools (e.g., Confluence, Notion, Jira, or equivalent) - Analytical mindset with strong attention to detail Preferred - Experience with ESG, impact investing, sustainability reporting, or financial services platforms - Familiarity with data platforms, APIs, or system integration concepts - Background in or exposure to UX research or product management - Experience working in a small, cross-functional team in the Asia-Pacific region - Proficiency in a second Asian language is an advantage The PREM Framework At IIX, we don’t just hire for skills — we hire for values. Our PREM framework defines what it means to be an IIX team member: P Passionate Deep commitment to IIX’s mission; intrinsically motivated; purpose-driven in their work. R Resilient Adaptable under pressure; bounces back from setbacks; thrives in ambiguity and fast-changing environments. E Equitable Champions fairness, inclusion, and belonging; walks the talk on equity in every interaction. M Maverick Innovative, bold thinker; challenges the status quo; brings an entrepreneurial spirit to problem-solving. Why IIX - A mission-driven environment at the forefront of impact finance in Asia - Collaborative, lean team where your work has direct, visible impact - Exposure to a diverse stakeholder ecosystem spanning NGOs, investors, and government partners - Flexible remote working arrangements - Competitive compensation commensurate with experience How to Apply Send your resume and a brief cover letter with the subject line “Business Systems Analyst Application.” IIX is an equal opportunity employer committed to building a diverse, inclusive, and PREM-aligned team.

About Impact Investment Exchange (IIX) IIX (Impact Investment Exchange) is a pioneering impact enterprise dedicated to building a more equitable and sustainable world through innovative financial instruments and market infrastructure. Through its platforms, IIX Values, IIX Intelligence, Impact Partners and IIX Institute, IIX provides organizations across South and Southeast Asia with ESG reporting, impact verification, and intelligence tools that drive measurable change. About the role The Business Systems Analyst (BSA) serves as the critical bridge between IIX’s platform product owners and the technology team. This role ensures that business requirements are clearly translated into actionable technical specifications, enabling the dev team to build and maintain the IIX Values and IIX Intelligence platforms with precision and alignment to strategic goals. The BSA works closely with the Technology Manager to manage the requirements pipeline, reduce ambiguity, and keep platform development on track — making this a high-impact role for both product delivery and organizational effectiveness. Key Responsibilities Requirements Gathering & Documentation - Engage platform product owners and business stakeholders to elicit, capture, and document functional and non-functional requirements - Produce clear business requirements documents (BRDs), functional specifications, user stories, and acceptance criteria - Maintain a living requirements repository, ensuring documentation stays current through platform iterations - Map and document business processes, data flows, and system interactions across IIX Values and IIX Intelligence Stakeholder Communication - Act as the primary communication channel between product owners, business teams, and the tech team - Facilitate requirements workshops, discovery sessions, and regular stakeholder check-ins - Translate complex technical concepts into accessible language for non-technical stakeholders, and vice versa - Proactively flag dependencies, risks, and ambiguities to the Tech Manager and relevant stakeholders Platform & Systems Knowledge - Develop a deep understanding of platforms — IIX Values (ESG self-reporting and verification tools), IIX Intelligence (data and analytics ), Impact Partners, Institute, OBR, etc. - Conduct gap analysis between current platform capabilities and desired business outcomes - Support integration planning when platform features interact with third-party systems or data sources - Contribute to platform roadmap discussions with insights drawn from requirements analysis Agile Processes - Work within an Agile/Scrum framework to support sprint planning, backlog grooming, and story refinement - Collaborate with the Tech Manager to prioritize the product backlog based on business value and technical feasibility - Participate in sprint reviews and retrospectives, ensuring business requirements are met in each iteration - Track and report on requirements delivery, surfacing blockers early UX & Product Thinking - Review platform UX/UI from a user needs perspective, identifying friction points and improvement opportunities - Collaborate with designers or the tech team to ensure product decisions are grounded in user and business requirements - Contribute to user acceptance testing (UAT), validating that delivered features meet documented requirements - Bring a product mindset to requirements work — thinking beyond features to user outcomes and business value What We’re Looking For Required - 3–6 years of experience as a Business Analyst, Business Systems Analyst, or similar role - Proven ability to gather, document, and manage requirements in a software product or SaaS environment - Strong written and verbal communication skills; comfortable facilitating stakeholder sessions - Experience working in Agile/Scrum environments - Proficiency in requirements documentation tools (e.g., Confluence, Notion, Jira, or equivalent) - Analytical mindset with strong attention to detail Preferred - Experience with ESG, impact investing, sustainability reporting, or financial services platforms - Familiarity with data platforms, APIs, or system integration concepts - Background in or exposure to UX research or product management - Experience working in a small, cross-functional team in the Asia-Pacific region - Proficiency in a second Asian language is an advantage The PREM Framework At IIX, we don’t just hire for skills — we hire for values. Our PREM framework defines what it means to be an IIX team member: P Passionate Deep commitment to IIX’s mission; intrinsically motivated; purpose-driven in their work. R Resilient Adaptable under pressure; bounces back from setbacks; thrives in ambiguity and fast-changing environments. E Equitable Champions fairness, inclusion, and belonging; walks the talk on equity in every interaction. M Maverick Innovative, bold thinker; challenges the status quo; brings an entrepreneurial spirit to problem-solving. Why IIX - A mission-driven environment at the forefront of impact finance in Asia - Collaborative, lean team where your work has direct, visible impact - Exposure to a diverse stakeholder ecosystem spanning NGOs, investors, and government partners - Flexible remote working arrangements - Competitive compensation commensurate with experience How to Apply Send your resume and a brief cover letter with the subject line “Business Systems Analyst Application.” IIX is an equal opportunity employer committed to building a diverse, inclusive, and PREM-aligned team.

About IIX Global IIX (Impact Investment Exchange) is a Singapore-headquartered pioneer in impact investing, connecting capital markets with sustainable development. For over a decade, IIX has been building the infrastructure for impact — structuring innovative financial instruments, running donor-funded development programs, and developing digital platforms that serve impact investors, enterprises, and communities across Asia and beyond. Our work spans impact-linked securities, blended finance, gender-lens investing, and climate finance — always with the goal of mobilizing private capital for social and environmental good. We are a lean, mission-obsessed team. Everyone here wears multiple hats, moves fast, and cares deeply about the work. If that energizes you, you'll thrive at IIX. Role Purpose IIX is establishing a new closed-end blended climate debt fund targeting emerging markets across Southeast Asia and the Pacific, and we are looking for a hands-on Senior Associate to sit at the heart of the fund formation workstream. This role exists to provide rigorous analytical, modelling, and documentation support across every stage of the fund's structuring — from building waterfall models and benchmarking blended finance structures to maintaining the data room and supporting LP due diligence. You will work directly alongside the CIO and Senior Fund Structuring Advisor, gaining exceptional exposure to closed-end fund mechanics, DFI engagement, and impact-linked instrument design. Success in this role means the fund's first close is supported by a well-modelled, well-documented, and well-organised structuring process. Key Responsibilities: Financial Modelling & Fund Economics - Build and maintain the fund economics model — covering waterfall mechanics, IRR scenarios, LP return projections, and blended finance leverage analysis - Model capital call schedules, deployment timelines, and distribution mechanics across senior, mezzanine, and concessional tranches - Run sensitivity analysis across key assumptions including interest rates, deployment pace, default scenarios, and concessional capital pricing - Model impact-linked interest rate adjustment mechanics under various sustainability KPI achievement scenarios - Develop and maintain the warrant valuation model for first-close loan structures Fund Documentation & Data Room - Prepare first drafts and working versions of LPA schedules, investment policy statements, and fund fact sheets in coordination with external counsel - Maintain a structured data room and document tracker across all fund structuring workstreams - Compile and format LP-facing fund structure summaries, term sheet comparisons, and technical FAQ documents - Prepare Investment Committee presentation materials relating to fund structure and blended finance mechanics - Draft summaries of side letter terms and maintain a side letter obligation tracker Credit Guarantee Facility Support - Build financial models of the credit guarantee facility, including first-loss sizing and trigger scenario analysis - Prepare comparative analysis of guarantee structures from comparable DFI-backed emerging market funds - Track and document DFI guarantor requirements and term sheet feedback from anchor concessional investors - Support documentation of Partial Credit Guarantee (PCG) mechanisms and local bank counterparty agreements Research & Benchmarking - Research and benchmark comparable blended finance funds — structure, fee models, DFI participation mechanics, and LP terms - Monitor regulatory updates relevant to Singapore VCC structures and MAS licensing requirements - Compile precedent transaction analysis to support fund structuring decisions - Research sustainability-linked loan market standards, ICMA principles, and gender/climate KPI frameworks relevant to the fund Coordination & Project Management - Maintain a master project tracker for the fund structuring workstream — milestones, owners, and dependencies - Coordinate between external fund counsel, the Senior Advisor, and IIX's internal investment and finance teams - Prepare meeting notes, action logs, and follow-up materials from structuring calls and LP technical meetings - Support due diligence response preparation for LP queries relating to fund structure and blended finance mechanics WHAT WE'RE LOOKING FOR Experience & Skills - 4–6 years of experience in investment banking, fund administration, development finance, structured finance, or a closely related field - Strong financial modelling skills — proficient in Excel; demonstrated ability to build fund-level waterfall and IRR models - Exposure to fund documentation (LPAs, subscription agreements, offering memoranda) in a professional context - Excellent written English and quantitative skills — able to produce clear, professional deliverables independently - Undergraduate degree in finance, economics, law, or a related discipline; postgraduate qualification or CFA progress is an advantage - Familiarity with Singapore VCC structures, closed-end fund mechanics, or DFI financing instruments is a plus - Prior experience in a fund formation, structured finance, or blended finance context is preferred - Exposure to impact investing, ESG frameworks, gender-lens investing, or sustainable finance instruments is an advantage The Person - Detail-oriented with high accuracy — you catch errors in models and documents before they leave your desk - Self-directed and proactive — you manage multiple workstreams with limited supervision and flag blockers early - Collaborative by nature — you work well as part of a lean, senior-led team and bring energy to shared deliverables - Mission-aligned — you are genuinely motivated by the opportunity to mobilise capital for gender equity and climate resilience - Eager to learn — you will be mentored directly by senior blended finance professionals and expected to grow fast THE PREM FRAMEWORK Every IIX team member is a PREM professional. We look for these qualities in everyone we hire: P Passionate Mission-driven & purpose-led R Resilient Thrives under pressure & ambiguity E Equitable Champions fairness & inclusion M Maverick Bold, entrepreneurial thinker WHY IIX - Work at the heart of a live fund formation process — your models, documents, and analysis will directly shape the fund's architecture and first close - Direct mentorship from senior blended finance and investment professionals across a high-exposure workstream - Rare opportunity to gain hands-on closed-end fund structuring experience in the emerging market impact investing space - High-trust, lean team environment — minimal bureaucracy, maximum ownership - A culture that takes PREM values seriously — you will be seen, heard, and valued HOW TO APPLY To apply, please send your CV and a cover note (1 page maximum) with the subject line: Senior Associate, Fund Structuring. In your cover note, tell us about a financial model or structured finance analysis you built — what the challenge was, how you approached it, and what it produced. IIX is an equal opportunity employer. We are committed to building a diverse, inclusive team that reflects the communities we serve.

Role Description IIX is seeking a Senior Vice President / Associate Director as Head of Innovation, to lead IIX Fintech, a newly integrated vertical that brings together three core platforms: - IIX Values™ – impact measurement, ESG, and data analytics platform - Impact Partners™ – enterprise engagement and investor connectivity platform - IIX Institute™ – knowledge, training, and capacity-building arm IIX Fintech will serve as the strategic bridge between IIX's Asset Management and Advisory businesses, ensuring that data, technology, and knowledge systems drive both investment performance and advisory excellence. This is a senior leadership role requiring a unique combination of business acumen, systems thinking, and execution capability. The successful candidate will unify these platforms into a coherent, revenue-generating, and scalable business line. Key Responsibilities - Strategic Leadership & Integration - Build and lead IIX Fintech as a cohesive business unit, integrating Values, Impact Partners, and Institute into a unified strategy - Position IIX Fintech as the connective tissue between Asset Management and Advisory, ensuring seamless flow of data, insights, and client solutions - Develop and execute a 3–5 year growth strategy for IIX Fintech, aligned with IIX's broader vision of scaling Orange Capital markets - Business Development & Revenue Growth - Drive the commercialization of all three platforms, creating clear revenue streams and client offerings - Design and package end-to-end solutions for corporates, financial institutions, governments, and development partners - Identify new market opportunities, partnerships, and clients to scale platform adoption globally - Product & Platform Development - Oversee continued development and enhancement of: - Data analytics and impact measurement tools (IIX Values™) - Digital engagement and marketplace capabilities (Impact Partners™) - Training, certification, and thought leadership programs (IIX Institute™) - Ensure platforms are market-relevant, user-centric, and scalable across geographies - Work closely with tech and analytics teams to translate business needs into product innovation - Team Leadership & Organizational Building - Lead and manage a globally distributed team across technology, analytics, and training functions - Rebuild and strengthen the IIX Institute into a leading global knowledge hub - Foster a culture of collaboration, accountability, and innovation across teams - Recruit, mentor, and retain top talent aligned with IIX's mission and PREM values - Cross-Functional Collaboration - Partner closely with: - Asset Management team to embed data and analytics into investment strategies and reporting - Advisory team to deliver integrated solutions for clients and governments - Ensure IIX Fintech enhances both capital mobilization efforts and policy advisory outcomes - Operational Excellence - Establish clear KPIs, performance metrics, and reporting structures for the Fintech vertical - Ensure efficient delivery across platforms, maintaining high-quality outputs and client satisfaction - Oversee budgets, resource allocation, and financial sustainability of the unit Qualifications - 15–18+ years of experience across fintech, impact investing, consulting, or digital platform businesses - Proven track record of building and scaling business units or platforms - Strong understanding of financial markets, ESG/impact measurement, and emerging markets - Experience working across technology, analytics, and business development functions Requirements - Strong commercial mindset with ability to translate innovation into revenue - Demonstrated ability to lead diverse, remote, and cross-functional teams - Strategic thinker with hands-on execution capability - Excellent stakeholder management skills across private sector, governments, and development partners - Ability to operate in a fast-paced, entrepreneurial environment Personal Attributes - Deep alignment with IIX's mission of inclusive finance, gender equality, and climate action - A systems builder who can connect ideas, people, and platforms into a unified whole - Resilient, adaptable, and driven—comfortable navigating ambiguity and building from the ground up Preferred Qualifications - Bachelor's or Master's degree in Data Science, Computer Science, Business Administration, or related fields - 10+ years of experience in platform management, data analytics, and digital product development - Expertise in strategic thinking, execution, and product innovation - Strong understanding of data analytics, visualization tools (e.g., Python, R, SQL, Tableau), and UI/UX principles - Experience working with ESG frameworks, impact investing, and sustainable finance - Ability to manage cross-functional teams and drive stakeholder engagement - Familiarity with data privacy, security regulations, and compliance standards Why Join IIX? - Hands-on exposure to impact investing and sustainable finance - Opportunity to drive global change in gender equality and climate action - Fast-track professional growth with training, mentorship, and leadership opportunities - Work with leading institutions – from UN agencies to top financial institutions Application Process - Submit your resume and a cover letter detailing your experience, skills, and motivation for applying - Highlight relevant projects related to strategic partnerships, data analytics, and ESG frameworks - Only shortlisted candidates will be contacted - Your personal data will be used strictly for recruitment purposes

Role Description IIX is seeking an AVP / VP to serve as the operational backbone of IIX Fintech, the newly integrated vertical unifying three core platforms: IIX Values™ (impact measurement and ESG data), Impact Partners™ (enterprise and investor connectivity), and IIX Institute™ (knowledge and capacity-building). Reporting directly to the Platform Innovation Head, this role translates strategic vision into day-to-day reality: managing platform delivery, driving cross-functional coordination, and executing business development. Success means platforms that run smoothly, clients that are well-served, and a team that performs at its best. KEY RESPONSIBILITIES: - Strategy Execution & Operational Delivery - Translate the Platform Innovation Head's 3–5 year strategy into quarterly roadmaps, workplans, and measurable milestones. - Monitor progress across all three platforms, proactively identifying bottlenecks and driving resolution. - Prepare leadership-ready reporting on platform performance, KPIs, and impact metrics. - Support the Head in representing IIX Fintech in internal governance and external forums. - Platform Management & Product Development - Lead day-to-day operations and enhancement cycles for IIX Values™, Impact Partners™, and IIX Institute™. - Coordinate with technology and analytics teams to ensure product development stays on track, on brief, and market-relevant. - Gather and synthesize user feedback to inform product iterations and feature prioritization. - Support rollout of platform upgrades across geographies, ensuring quality and consistency. - Business Development Support & Client Engagement - Identify and develop new business opportunities in partnership with the Platform Innovation Head. - Support the design and packaging of client solutions for corporates, financial institutions, governments, and development partners. - Build and maintain relationships with existing clients and partners, ensuring high satisfaction and renewal. - Contribute to proposals, pitch decks, and commercial negotiations. - Cross-Functional Coordination - Act as the primary coordination point between IIX Fintech and the Asset Management and Advisory teams. - Ensure smooth flow of data, insights, and deliverables across business units. - Coordinate with external vendors, technology partners, and implementation teams. - Team & Capability Building - Support recruitment, onboarding, and day-to-day management of platform team members. - Contribute to building a performance culture through clear task delegation, feedback, and mentorship of junior staff. - Support the strengthening of IIX Institute as a global knowledge and training hub. - Operational Excellence - Maintain platform documentation, SOPs, and compliance standards. - Assist in budget tracking, resource planning, and vendor management. - Ensure adherence to data privacy, security regulations, and ESG reporting standards. Qualifications - 7–10 years of progressive experience across fintech, impact investing, digital platforms, consulting, or sustainable finance. - Demonstrated experience in platform or product management, including delivery against defined KPIs. - Working knowledge of ESG/impact measurement frameworks and financial markets. - Exposure to emerging markets and cross-geography stakeholder management. - Experience supporting or leading business development and client engagement efforts. - Analytical mindset with proficiency in data tools (e.g., Python, R, SQL, Tableau, or equivalent). - Bachelor's or Master's degree in Data Science, Business Administration, Computer Science, Finance, or a related field. Requirements - Strong project management capability — able to manage multiple workstreams simultaneously with sharp attention to detail. - Excellent written and verbal communication; able to distill complex ideas for diverse audiences. - A builder's mentality — takes ownership, gets things done, and thrives in fast-paced, ambiguous, entrepreneurial environments. - Curious, adaptable, and committed to continuous learning; resilient under pressure. - Genuine alignment with IIX's mission of inclusive finance, gender equality, and climate action. Benefits - This role is the engine room of IIX Fintech — an unparalleled opportunity to build expertise at the intersection of technology, capital, and global development. - High-trust, lean team environment — minimal bureaucracy, maximum ownership. - Direct mentorship from senior leadership and fast-track growth opportunities. - Work with leading institutions — from UN agencies to top-tier financial institutions. - Be part of a mission-driven team shaping the future of inclusive and climate-aligned capital markets. - A culture that takes PREM values seriously — you will be seen, heard, and valued. How to Apply To apply, please send your CV and a brief cover note. In your cover note, tell us about a platform or product you managed, what the challenge was, how you drove delivery, and what results you achieved. You are welcome to include an optional work sample (research, product brief, or project report). IIX is an equal opportunity employer. We are committed to building a diverse, inclusive team that reflects the communities we serve.

Customer Support Executive, IIX Values Indonesia / Remote · Full-Time Reports To Head of Digital Products / Product Manager, IIX Values Location Jakarta, Indonesia Team / BU IIX Digital Platforms — IIX Values Direct Reports None Works Closely With Tech / Engineering Team, Product Team, Client Success, Data & Impact Teams Employment Type Full-Time / Permanent ABOUT IIX GLOBAL IIX (Impact Investment Exchange) is a Singapore-headquartered pioneer in impact investing, connecting capital markets with sustainable development. For over a decade, IIX has been building the infrastructure for impact — structuring innovative financial instruments, running donor-funded development programs, and developing digital platforms that serve impact investors, enterprises, and communities across Asia and beyond. Our work spans impact-linked securities, blended finance, gender-lens investing, and climate finance — always with the goal of mobilizing private capital for social and environmental good. We have mobilized nearly $500M in private-sector capital, positively impacted over 160 million lives, and earned recognition from the Oslo Business for Peace Award and the UN Global Climate Action Award. We are a lean, mission-obsessed team. Everyone here wears multiple hats, moves fast, and cares deeply about the work. If that energizes you, you will thrive at IIX. ABOUT IIX VALUES IIX Values is IIX’s flagship AI-powered impact assessment platform. It enables impact enterprises, investors, and development organizations to measure, verify, and report social and environmental impact at scale. The platform collects primary data from beneficiaries and MSMEs, processes it through proprietary algorithms, and generates credible impact reports and scores used by investors and donors globally. As IIX Values scales its user base and product complexity, the Customer Support Executive plays a critical role in ensuring clients experience the platform’s full potential — from onboarding through to ongoing data collection and impact reporting. ROLE PURPOSE The Customer Support Executive for IIX Values is the first point of contact for platform users — impact enterprises, partner organizations, and field teams — ensuring they can navigate and use the platform effectively. This role combines client-facing support with a strong technical orientation: you will not only resolve user queries but also identify platform issues, conduct quality assurance testing, document bugs, and work alongside the tech team to drive product improvements. Success in this role means clients feel supported, issues are resolved quickly, and the platform continues to improve through structured feedback loops. KEY RESPONSIBILITIES Client Support & Relationship Management - Serve as the primary support contact for IIX Values users, including impact enterprises, partner NGOs, and field data collectors. - Respond to client queries via email, chat, and video call in a timely, professional, and solution-oriented manner. - Build trusted relationships with clients, ensuring high satisfaction and platform adoption rates. - Guide users through onboarding, platform navigation, survey deployment, and impact report generation. - Follow up on open tickets to ensure full resolution and client satisfaction. Quality Assurance & Platform Testing - Conduct regular QA testing of IIX Values features, workflows, and integrations before and after product releases. - Test new features across devices and browsers to identify edge cases, UI/UX issues, and functional errors. - Develop and maintain test scripts and QA checklists for platform modules. - Validate data collection flows, survey logic, scoring algorithms, and report outputs for accuracy and consistency. Bug Reporting & Tech Team Collaboration - Document platform bugs clearly and precisely — including steps to reproduce, expected vs. actual behaviour, screenshots, and severity classification. - Log and track issues in the team’s project management and bug-tracking tools (e.g., Jira, Notion, or equivalent). - Work closely with the engineering and product teams to prioritize, escalate, and verify resolution of reported issues. - Act as the bridge between end-users and the tech team, translating client feedback into actionable technical requirements. - Participate in sprint reviews or product update calls to stay aligned on upcoming releases and known issues. AI Platform Support & Digital Fluency - Develop deep familiarity with IIX Values’ AI-driven features, including automated scoring, impact data verification, and intelligent reporting tools. - Help clients understand and use AI-generated outputs responsibly, translating complex algorithmic results into plain-language explanations. - Stay current on platform updates, AI enhancements, and new feature rollouts to provide accurate and up-to-date support. - Identify patterns in client queries or platform issues that may signal needed improvements to AI logic or user interface design. Process Improvement & Documentation - Create and maintain user-facing support materials including FAQs, how-to guides, video walkthroughs, and troubleshooting documentation. - Build and refine internal customer support processes, escalation workflows, and response templates. - Conduct customer satisfaction surveys and synthesize feedback to inform product and support improvements. - Track support metrics (response time, resolution rate, issue frequency) and report regularly to the team lead. - Support promotional activities, platform demos, and user onboarding events as required. WHAT WE’RE LOOKING FOR Experience & Skills - 2–4 years of experience in customer support, technical support, or product operations — preferably in a SaaS, fintech, or tech-enabled impact/development platform. - Demonstrated tech savviness — comfortable navigating web applications and digital tools; ability to learn new platforms quickly. - Experience with or strong interest in QA testing, bug documentation, and working within agile product development cycles. - Proficiency in support or project management tools such as Zendesk, Intercom, Jira, Notion, Freshdesk, or similar. - Excellent written and verbal communication in English; ability to explain technical concepts clearly to non-technical users. - Exposure to AI-powered platforms or data-driven tools is a strong advantage. - Experience in impact investing, ESG, development finance, or social enterprise sectors is a plus. The Person - Client-first mindset — you genuinely care about user experience and go the extra mile to resolve issues. - Analytical and detail-oriented — you notice what others miss, document clearly, and follow through. - Collaborative by default — you work well across functions, especially with engineering and product teams. - Comfortable with ambiguity — in a lean team, processes evolve; you help build them, not just follow them. - Mission-aligned — you believe that technology can be a lever for social and environmental change. THE PREM FRAMEWORK Every IIX team member is a PREM professional. We look for these qualities in everyone we hire: P Passionate Mission-driven & purpose-led R Resilient Thrives under pressure & ambiguity E Equitable Champions fairness & inclusion M Maverick Bold, entrepreneurial thinker WHY IIX - Work at the intersection of finance, technology, and impact — your work directly enables IIX’s mission at scale. - Be a core part of building a globally deployed AI-powered impact platform from an operational and user-experience lens. - High-trust, lean team environment — minimal bureaucracy, maximum ownership and visibility. - Exposure to a global network of impact investors, development finance institutions, and social enterprises. - Professional development through cross-functional collaboration with product, engineering, and data teams. - A culture that takes PREM values seriously — you will be seen, heard, and valued. HOW TO APPLY To apply, please send your CV and a brief cover letter to IIX. In your cover letter, tell us about a time you identified and resolved a technical issue on behalf of a client or user — walk us through how you documented the problem, who you worked with to fix it, and what the outcome was. IIX is an equal opportunity employer. We are committed to building a diverse, inclusive team that reflects the communities we serve.

Job Title: Survey Enumerator (Hindi-Speaking) — Freelance / Contract Project: Hindi Telephone Survey Engagement Type: One-Time Project / Freelance Fee: SGD $200 (fixed) Location: Remote Project Overview We are looking for a fluent Hindi-speaking enumerator to conduct a telephone survey on our behalf. The enumerator will use Twilio's live agent platform to call respondents and administer a structured questionnaire in Hindi, targeting 100 completed surveys. Scope of Work ● Make outbound calls to a provided list of 100–700 phone numbers (volume depends on rejection/non-response rate) ● Administer a Hindi-language questionnaire of 10–15 questions per respondent ● Record responses accurately within the Twilio live agent interface ● Continue calling until exactly 100 completed surveys are collected ● Submit all completed survey data upon project completion Requirements ● Fluent in Hindi (spoken) — mother tongue or native-level proficiency preferred ● Comfortable making a high volume of outbound calls ● Reliable internet connection and a quiet calling environment ● Basic computer literacy; ability to navigate the Twilio live agent platform (training/walkthrough will be provided) ● Detail-oriented with accurate data entry skills ● Available to complete the project within the agreed timeline Nice to Have ● Prior experience in telephone surveys, market research, or data collection ● Familiarity with Twilio or similar call centre / CRM platforms Compensation A fixed fee of SGD $200 will be paid upon successful delivery of 100 completed surveys. Payment will be made via bank transfer, after project completion at the end of the month. Credit term of 30 days is applicable for any invoice payments. To Apply Please send a short introduction confirming your Hindi proficiency and any relevant experience to

Role Description IIX is seeking a Senior Vice President / Associate Director as Head of Innovation, to lead IIX Fintech, a newly integrated vertical that brings together three core platforms: - IIX Values™ – impact measurement, ESG, and data analytics platform - Impact Partners™ – enterprise engagement and investor connectivity platform - IIX Institute™ – knowledge, training, and capacity-building arm IIX Fintech will serve as the strategic bridge between IIX's Asset Management and Advisory businesses, ensuring that data, technology, and knowledge systems drive both investment performance and advisory excellence. This is a senior leadership role requiring a unique combination of business acumen, systems thinking, and execution capability. The successful candidate will unify these platforms into a coherent, revenue-generating, and scalable business line. Key Responsibilities - Strategic Leadership & Integration - Build and lead IIX Fintech as a cohesive business unit, integrating Values, Impact Partners, and Institute into a unified strategy - Position IIX Fintech as the connective tissue between Asset Management and Advisory, ensuring seamless flow of data, insights, and client solutions - Develop and execute a 3–5 year growth strategy for IIX Fintech, aligned with IIX's broader vision of scaling Orange Capital markets - Business Development & Revenue Growth - Drive the commercialization of all three platforms, creating clear revenue streams and client offerings - Design and package end-to-end solutions for corporates, financial institutions, governments, and development partners - Identify new market opportunities, partnerships, and clients to scale platform adoption globally - Product & Platform Development - Oversee continued development and enhancement of: - Data analytics and impact measurement tools (IIX Values™) - Digital engagement and marketplace capabilities (Impact Partners™) - Training, certification, and thought leadership programs (IIX Institute™) - Ensure platforms are market-relevant, user-centric, and scalable across geographies - Work closely with tech and analytics teams to translate business needs into product innovation - Team Leadership & Organizational Building - Lead and manage a globally distributed team across technology, analytics, and training functions - Rebuild and strengthen the IIX Institute into a leading global knowledge hub - Foster a culture of collaboration, accountability, and innovation across teams - Recruit, mentor, and retain top talent aligned with IIX's mission and PREM values - Cross-Functional Collaboration - Partner closely with: - Asset Management team to embed data and analytics into investment strategies and reporting - Advisory team to deliver integrated solutions for clients and governments - Ensure IIX Fintech enhances both capital mobilization efforts and policy advisory outcomes - Operational Excellence - Establish clear KPIs, performance metrics, and reporting structures for the Fintech vertical - Ensure efficient delivery across platforms, maintaining high-quality outputs and client satisfaction - Oversee budgets, resource allocation, and financial sustainability of the unit Qualifications - 15–18+ years of experience across fintech, impact investing, consulting, or digital platform businesses - Proven track record of building and scaling business units or platforms - Strong understanding of financial markets, ESG/impact measurement, and emerging markets - Experience working across technology, analytics, and business development functions Requirements - Strong commercial mindset with ability to translate innovation into revenue - Demonstrated ability to lead diverse, remote, and cross-functional teams - Strategic thinker with hands-on execution capability - Excellent stakeholder management skills across private sector, governments, and development partners - Ability to operate in a fast-paced, entrepreneurial environment Personal Attributes - Deep alignment with IIX's mission of inclusive finance, gender equality, and climate action - A systems builder who can connect ideas, people, and platforms into a unified whole - Resilient, adaptable, and driven—comfortable navigating ambiguity and building from the ground up Preferred Qualifications - Bachelor's or Master's degree in Data Science, Computer Science, Business Administration, or related fields - 10+ years of experience in platform management, data analytics, and digital product development - Expertise in strategic thinking, execution, and product innovation - Strong understanding of data analytics, visualization tools (e.g., Python, R, SQL, Tableau), and UI/UX principles - Experience working with ESG frameworks, impact investing, and sustainable finance - Ability to manage cross-functional teams and drive stakeholder engagement - Familiarity with data privacy, security regulations, and compliance standards Why Join IIX? - Hands-on exposure to impact investing and sustainable finance - Opportunity to drive global change in gender equality and climate action - Fast-track professional growth with training, mentorship, and leadership opportunities - Work with leading institutions – from UN agencies to top financial institutions Application Process - Submit your resume and a cover letter detailing your experience, skills, and motivation for applying - Highlight relevant projects related to strategic partnerships, data analytics, and ESG frameworks - Only shortlisted candidates will be contacted - Your personal data will be used strictly for recruitment purposes