• Build and operate the tools we use as well as the infrastructure to label data, create features, train, evaluate and serve both online and offline models. • Build and lead a team of highly-engaged engineers by hiring, coaching, and instilling a sense of ownership and impact. • Build the vision and roadmap for the Machine Learning team by working with your team and partners across the company. • Manage processes and use your technical expertise to continually ensure that your team achieves extraordinary results. • Work with other Engineering Managers to continuously improve the Engineering organization and uphold our workplace philosophy.

Engineering Manager – CCaaS Platform /CX Build it. Ship it. Own it. At Sangoma, we build the technology that keeps businesses connected. From UCaaS and CCaaS to real-time communications infrastructure, our platforms power millions of conversations every day. Our engineering teams operate with trust, autonomy, and accountability. We move with purpose, collaborate across teams, and take responsibility for outcomes—not just output. As an Engineering Manager, you won’t just oversee delivery—you’ll own services, grow teams, and drive technical direction. You’ll empower engineers, shape systems, and raise the bar across everything we build. Our Call Center Engineering team is looking for an Engineering Manager to lead the development and evolution of the services and infrastructure behind Sangoma’s CCaaS platform. You will lead a team of full stack engineers, partnering closely with product, platform, and voice engineering to deliver reliable, scalable customer experience capabilities. This role can be based in US, Canada or Medellin Columbia Your Role - Lead, mentor, and grow a team of full stack engineers, fostering a culture of ownership, accountability, and continuous improvement - Drive delivery of core capabilities across Sangoma’s Contact Center as a Service platform supporting real-time customer interactions - Own team execution end-to-end, from planning and design through delivery, production operations, and iteration - Partner closely with Product, Design, and Engineering leadership to align priorities, define roadmaps, and deliver customer value - Ensure the team builds scalable, high-performance services and user experiences across backend, frontend, and infrastructure - Guide architectural decisions across Python-based services and modern JavaScript frameworks (React, Vue) - Oversee integration of services with real-time communication technologies including FreeSWITCH, SIP, and WebRTC - Drive engineering excellence through code quality, testing strategies, observability, and operational best practices - Champion reliability, performance, and scalability across an event-driven architecture leveraging PostgreSQL, Redis, and Kafka

Engineering Manager – CCaaS Platform /CX Build it. Ship it. Own it. At Sangoma, we build the technology that keeps businesses connected. From UCaaS and CCaaS to real-time communications infrastructure, our platforms power millions of conversations every day. Our engineering teams operate with trust, autonomy, and accountability. We move with purpose, collaborate across teams, and take responsibility for outcomes—not just output. As an Engineering Manager, you won’t just oversee delivery—you’ll own services, grow teams, and drive technical direction. You’ll empower engineers, shape systems, and raise the bar across everything we build. Our Call Center Engineering team is looking for an Engineering Manager to lead the development and evolution of the services and infrastructure behind Sangoma’s CCaaS platform. You will lead a team of full stack engineers, partnering closely with product, platform, and voice engineering to deliver reliable, scalable customer experience capabilities. This role can be based in US, Canada or Medellin Columbia Your Role - Lead, mentor, and grow a team of full stack engineers, fostering a culture of ownership, accountability, and continuous improvement - Drive delivery of core capabilities across Sangoma’s Contact Center as a Service platform supporting real-time customer interactions - Own team execution end-to-end, from planning and design through delivery, production operations, and iteration - Partner closely with Product, Design, and Engineering leadership to align priorities, define roadmaps, and deliver customer value - Ensure the team builds scalable, high-performance services and user experiences across backend, frontend, and infrastructure - Guide architectural decisions across Python-based services and modern JavaScript frameworks (React, Vue) - Oversee integration of services with real-time communication technologies including FreeSWITCH, SIP, and WebRTC - Drive engineering excellence through code quality, testing strategies, observability, and operational best practices - Champion reliability, performance, and scalability across an event-driven architecture leveraging PostgreSQL, Redis, and Kafka

Role Description As an Engineering Manager, you will lead a team of senior software and infrastructure engineers in designing and delivering innovative, scalable solutions. You will play a critical role in a highly collaborative and supportive environment, driving the development, reliability, and continuous improvement of the services and infrastructure that power Sangoma’s CX/CCaaS platform. - Lead CX/CCaaS engineering teams across software and infrastructure, ensuring the reliability, performance, and scalability of Sangoma’s customer experience platforms while driving the successful delivery of new features and services. - Partner closely with Product Management to define team objectives, align on priorities, and translate business requirements into actionable engineering plans. - Build, mentor, and develop high-performing engineering teams through regular 1:1s, performance reviews, and structured career growth plans. - Oversee agile delivery processes, including sprint planning, stand-ups, retrospectives, and status reporting to ensure consistent execution and transparency. - Establish and promote engineering best practices, including reproducibility, observability, automation, and infrastructure as code. - Remain hands-on contributing to the design, development, and delivery of high-quality, scalable, and maintainable code. - Lead and participate in code reviews, fostering a culture of continuous improvement, technical excellence, and knowledge sharing. - Design, implement, automate, and troubleshoot services within a VoIP/real-time communications environment, ensuring high availability and performance. - Drive enhancements to system observability, monitoring, and alerting to proactively identify and resolve issues in production environments. - Own the reliability and scalability of voice infrastructure, including capacity planning, redundancy, and fault tolerance strategies. - Lead cross-functional incident response and root cause analysis for escalated issues, ensuring timely resolution and continuous improvement. - Participate in an on-call rotation and oversee after-hours maintenance activities as needed to support platform stability and uptime. Qualifications - Minimum of 5 years of experience in software engineering, infrastructure engineering, site reliability engineering (SRE), or platform engineering within a production environment. - Demonstrated leadership capability with a track record of driving initiatives and delivering results through others. - Proven ability to effectively lead, manage, and develop high-performing remote or distributed engineering teams. - Strong organizational skills with a high level of attention to detail and the ability to manage multiple priorities simultaneously. - Proficiency in one or more programming languages such as Python or Elixir, with a solid understanding of software development best practices. - Hands-on experience working in Linux or UNIX-based environments, including system-level troubleshooting and performance optimization. - Experience designing, querying, and optimizing relational databases such as MySQL or PostgreSQL. - Strong experience with version control systems, particularly Git, including collaborative workflows (e.g., branching, pull requests). - Excellent written and verbal communication skills in English, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders. Requirements - Experience with real-time communications technologies (FreeSWITCH, SIP, WebRTC). - Exposure to Elixir and Phoenix. - Experience scaling engineering teams in high-growth environments. - Background in CCaaS, UCaaS, or customer experience platforms. Benefits - Extended Healthcare Plan (Medical, Disability, Dental & Vision). - RPP - Group RRSP. - Group Life - AD&D - Critical Illness Insurance. - Paid Time Off Benefits. - Work From Home - Flexible hours. - Entrepreneurial work environment partnered with high growth career opportunities.