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Dandy Dental Lab logo
Dandy Dental Lab

Dandy oversees a platform created to help modernize the dental lab process. The company’s platform is designed to make the entire process digital from start t

Business Systems Manager

Location

United States

Posted

107 days ago

Salary

$130.1K - $153K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloud

Job Description

Business Systems Manager

Dandy Dental Lab

• Directly manage a team of business systems analysts, each aligned to a functional domain across the sales and customer lifecycle. • Run a disciplined 1:1 practice: setting clear goals, delivering consistent and direct feedback, and holding the line on performance expectations. • Own the full talent management cycle for your team, including performance reviews, calibration, and growth planning. • Contribute to hiring decisions for your team and manage contractor relationships within your scope. • Design and own the onboarding experience for new BSAs, getting them productive in their domain and contributing to the team quickly. • Build and maintain the team’s domain enablement resources: Salesforce platform knowledge, GTM process expertise, and Dandy system context. • Own the team’s institutional knowledge: configuration decisions, data model rationale, and system documentation. This is a managed asset, not a byproduct. • Drive AI fluency across the BSA team, specifically how analysts use AI tooling to improve the quality and efficiency of their analytical work. • Coach BSAs toward increasing independence and domain ownership, developing their ability to lead work in their area with limited direction. • Set and hold the quality bar for business analysis work across your team: requirements documentation, problem framing, solution assessment, and test validation. • Use your review of deliverables as a development tool. The goal is to sharpen your BSAs’ analytical judgment over time, not just to review outputs. • Carry complex or cross-domain work yourself, particularly on initiatives that span multiple functional areas or require senior analytical judgment. • Ensure consistency across pods in how your team handles shared Salesforce objects, naming conventions, and data model decisions. • Own a lightweight post-launch adoption loop. After work ships, track whether the GTM team has adopted it and feed that signal back into how the team prioritizes follow-on work. • Each BSA on your team owns a defined domain across the sales and customer lifecycle. Your job is to ensure they are exercising that ownership with consistency and confidence. • Build a team culture where analysts identify problems in their domain, propose solutions, and follow through on commitments. • Maintain clear ownership mapping so that every GTM systems problem has a named analyst accountable for it. • Address underperformance directly, whether through targeted coaching, scope adjustment, or formal performance management. • Assess team capacity and surface constraints that inform prioritization and resourcing decisions. • Own how your analysts work: intake, documentation practices, review cycles, and handoff standards within the BSA function. • Own the GTM systems vendor portfolio, including license management, renewal tracking, and utilization review across the GTM tech stack. • Surface license optimization and consolidation opportunities and maintain an accurate inventory of GTM tool contracts and costs. • Report on team performance and capacity to the Director of Business Systems, including delivery quality, analyst development progress, and systemic gaps that require attention.

Job Requirements

  • 2 or more years of direct people management experience over business systems analysts, Salesforce administrators, or comparable technical and functional roles. You have managed performance, developed people intentionally, and held a team accountable.
  • 5 or more years working in or closely alongside GTM systems, with Salesforce Sales Cloud as your primary platform. You understand the functional domains your BSAs will own across the sales and customer lifecycle.
  • Salesforce platform fluency sufficient to evaluate your team’s work with a real opinion. You can read a Flow, assess a data model decision, and recognize when a configuration choice will create problems at scale.
  • Hands-on analytical capability. You are comfortable carrying BSA work yourself when the situation calls for it and can produce high-quality requirements documentation, solution assessments, and process designs independently.
  • An accountability-first leadership style. You hold high standards, follow through, and distinguish between a person who needs coaching and one who needs a harder conversation.
  • A genuine investment in developing people. You find it satisfying to build an analyst from a capable contributor into a confident domain owner, and you know how to make that happen.
  • Strong written communication. You write clearly, translate system complexity into business language, and produce documentation that other people actually use.
  • A process orientation that shows up in how your team operates. You build structures that make the team consistently strong, and you know the difference between useful rigor and unnecessary overhead.
  • Experience with contractor management and SaaS vendor relationships.

Benefits

  • healthcare
  • dental
  • mental health support
  • parental planning resources
  • retirement savings options
  • generous paid time off

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