CRM Operations Executive, Level 3A / 3B 🌍 All our roles are remote working style from one of our entity locations in the UK, Portugal or Malta. 💸 UK £38,000 - £50,000 💸 EU €32,000 - €42,000 Blexr ⭐ Who we are - Blexr is the pinnacle of lead generation in iGaming. We’re all about fostering connections that matter. Since the company’s start in 2015, we’ve been on a quest to build leading marketing products. Our story is one of many successes and a few useful failures, through which we’ve grown wiser and more resilient. And, we’ve been doing this together as a team. ❔ What we do - We create and refine solutions that connect our users with exactly what they’re looking for. Our clients commission reviews and promotional material from us, which allows us to keep our service 100% free for our users. Even so, we ensure to keep our content honest and unbiased. Despite our solutions and products evolving over time, our ethics remain unchanged. Trust and transparency are paramount to us. We lay things bare for our users to help them make more educated and informed decisions online. 🚀 Our Vision and Mission - Our Vision is to be the champion of a better game by keeping our eyes on our mission of pushing boundaries and challenging the norm. Creating brand new experiences and products that enable our users to make the most informed decisions online. Blexr Benefits At Blexr, we believe that our employees are essential to our success! These are just some of the great benefits we offer which we align to our Company Values: - ⭐️ Bonus: 10% yearly performance bonus (discretionary). - 📚 Development Investment Pot – to spend on learning material to keep you up-skilling. - 🤗 £/€500 Wellbeing Allowance – for anything that helps you stay healthy and balanced. - 🌴 Enhanced Holiday Allowance – giving you more space to rest, reset and recharge. - 🤝 Buy / Sell Leave – ability to buy or sell up to 5 days per year for those moments that matter. - 🐣 Enhanced Parenthood Leave – up to 6 months of paid leave with buy-out options for all new parents. - 💻 Working From Home Setup – so you're set up to do your best work comfortably and productively. - 🤖 ChatGPT Business Subscription – to help you work smarter, not harder. - 🏥 Private Health Insurance – opt-in for added peace of mind (eligible post probationary period). - 🧠 Mental Health Support - instant, confidential access via Spill. - 💚 Values Coaching (Coming soon!) – quarterly coaching conversations to help you bring our values to life. - 📅 Milestone Recognition – milestone rewards at 3, 5 and 8 years with Blexr. - 💰 Pension & Life Investments – to build stability and peace of mind. The Role Reports into the CRM Lead. This role sits within the Commercial Chapter which focuses on driving revenue growth and maximising the value of our customer base. What You’ll Be Doing As CRM Operations Executive, you’ll play a key role in turning CRM strategy into consistent, scalable execution. Working closely with the CRM Lead, you’ll execute campaigns in XtremePush, ensuring they are built, scheduled, and delivered accurately and on time. You’ll be responsible for the operational setup within the platform, including creating and maintaining email templates, content blocks, and reusable snippets that support efficiency and consistency across campaigns. You’ll also support segmentation, automated workflow execution, and campaign QA, applying existing processes while taking the initiative to improve them over time. As you build your expertise in XtremePush, you’ll contribute to streamlining workflows, reducing manual effort, and increasing the use of automation. This role is key to evolving our current, largely manual setup into a more efficient and scalable CRM operation, enabling the team to deliver high-quality campaigns with greater speed and precision. Your key responsibilities - You execute CRM campaigns end-to-end in XtremePush, ensuring they are delivered accurately, on time, and to a consistently high standard. - You create and maintain email templates, content blocks, and reusable snippets, applying best practices to improve efficiency and consistency. - You set up and manage audience segmentation, using existing guidelines to support targeted and effective campaign delivery. - You build and monitor automated workflows, taking the initiative to iterate on existing setups and improve scalability over time. - You perform thorough QA on campaigns, identifying and resolving issues using established processes and escalating when needed. - You monitor campaign performance and proactively flag issues or opportunities, using data to support continuous improvement. - You maintain CRM systems, assets, and content libraries, ensuring they remain organised, up to date, and easy to use. - You develop strong expertise in XtremePush and contribute to improving team processes by suggesting more efficient and automated ways of working. We’re looking for… - Demonstrable experience in executing CRM campaigns with a strong attention to detail. - A highly organised and structured way of working, with the ability to manage multiple tasks and deliver reliably to deadlines. - A proactive mindset with the confidence to take initiative, solve problems, and improve existing processes. - Good working knowledge of CRM marketing tools or platforms (e.g. CRM systems, ESPs, or automation tools) and a willingness to build technical expertise. - Strong communication skills, enabling you to collaborate effectively and clearly share updates, issues, or improvements. It would be a bonus if… - You have experience using XtremePush. - You have worked in iGaming and/or an affiliate environment before. What's in it for you? This is a great opportunity to join a growing CRM function at a pivotal stage, where you’ll have real impact on how we evolve from a manual setup to a more automated, scalable operation. You’ll gain hands-on experience across the full CRM lifecycle, develop deep expertise in XtremePush, and play a key role in shaping how we execute and optimise campaigns. If you’re looking to build strong operational and technical CRM skills in a fast-paced, performance-driven environment, this role offers plenty of room to learn, grow, and make a tangible difference. Diversity, Equity, Inclusion and Belonging statement At Blexr we are committed to building a team that is diverse and representative of the world we live in.We are committed to providing equal employment opportunities to individuals of every race, religion, belief, and ethnic background, regardless of age, disability, sexual orientation, or gender identity. Our goal is to create an environment where you can do your best work and be your best self. Together, we can make things #betterwithblexr. If you require any adjustment to our process so we can see your best self please let us know and we will support you.

• Manage excel databases/ contract repositories • Track, manage, and complete Requests for Information (RFIs) and Requests for Proposal (RFPs) • Oversee the full contract cycle, including review, execution, and implementation • Manage and maintain membership data for a single Group Purchasing Organization (GPO) • Run regular compliance reports to identify and resolve discrepancies

• Process bi-monthly payroll and manage accurate tracking of PTO and sick time. • Lead weekly team meetings and coordinate team engagement and staff appreciation initiatives. • Administer bi-annual performance reviews and manage tracking of team Objectives and Key Results (OKRs). • Coordinate onboarding for new team members, including internal training and IT provisioning. • Manage training budgets and assess ongoing team training needs and professional development goals. • Analyze team time tracking, utilization, and productivity metrics. • Prepare client time reporting and budgeting analysis. • Manage client budget changes and team assignment transitions. • Plan for future hiring needs and support capacity planning for new client onboarding. • Oversee team scheduling, availability, and time-off monitoring. • Administer new client onboarding requirements, coordinating personnel and IT needs from contract execution through the first monthly check-in. • Track client engagement metrics and administer annual client satisfaction surveys. • Manage recurring Quality Assurance (QA) reviews and maintain SOP standards across the firm. • Prepare and analyze monthly invoices and manage collections processes. • Handle new user provisioning and oversee internal IT ticket management. • Manage cloud platform optimization and internal system “bloat” reduction. • Maintain ownership of client and team databases within Airtable. • Support marketing operations by ensuring brand standards are followed and managing the referral program. • Own internal SOP documentation and lead communication, training, and change management for process updates.

• Responsible for study and country level activities from start up through conduct and study close. • Responsible for study management aspects of assigned studies, including vendor and budget management. • Regional/Country/Study level implementation of Start-up and Site Activation Plans. • Responsible for country/study level Recruitment Strategy. • Support the development of study level plans. • Communication with the local team and internal stakeholders and CRO partner to ensure efficient and timely study delivery. • Vendor management and oversight including follow up and coordination of vendor deliverables.