Role Purpose: The role of the support executive is to provide swift and accurate assistance to issues relating to Client deliverables and platforms. By doing so, the support desk provides a vital link between internal operational/technology departments and our client service teams/external clients enabling both to carry out their roles successfully. The role also includes carrying out Data Load activities in a scheduled manner every month and may require at times working in the evening or the weekend. Tasks undertaken – - First line technical support to our Operations and Commercial teams both on and off-shore related to all delivery platforms - Support the Offshore hub Database and Reporting teams with regular maintenance tasks, ensuring their standard processes run as expected - Provide support with any issues or queries they may have through to a resolution, by getting all relevant information and involving people from other teams where necessary - Work closely with the L2/L3 support teams and 3rd party providers to get resolution to the issues that are referred to them - Review and update content of Support knowledge base - Carry out scheduled data load activities in a month - Create and update documentation of support and data load processes - Communicate to the business via email all the issues that are impacting users

• Clean raw datasets (identify and correct data errors, remove duplicates, handle missing values, ensure data consistency) from survey platforms (e.g., Qualtrics, Alchemer, etc.) and prepare them for analysis using tools such as Excel, SPSS, or R. • Standardize and reformat raw data into usable formats for analysis, ensuring alignment with research objectives and client specifications. • Create frequency tables, cross-tabulations, and summary statistics to support insights reporting and client presentations. • Apply weights to datasets and generate frequency tables and crosstabs as needed. • Combine data from multiple sources (e.g., surveys, tracking studies, spreadsheets) into cohesive datasets for analysis and reporting. • Prepare clean, well-labeled datasets and export them to specified formats (e.g., Excel, CSV, SPSS) with accompanying documentation. • Conduct systematic checks to ensure data accuracy and completeness prior to delivery. • Work closely with research analysts, project managers, and survey programmers to ensure timely and accurate data delivery. • Manually or semi-automatically categorize qualitative text responses using coding frameworks to enable quantitative analysis. • Use scripting languages or tools to automate repetitive tasks (e.g., Python, R, Excel macros).

Clinical Data Specialist II Location: Worcester, MA, United States Job Description: Job Number: 2026-49553 Category: Healthcare Shift: Day Exempt/Non-Exempt: Non Exempt Business Unit: ForHealth Consulting Department: ForHealth Consulting - Molecular Lab Unit (General) - W416939 Job Type: Full-Time Union Code: Non Union Position-W25-Non Unit Classified Num. Openings: 1 Post Date: March 25, 2026 Work Location: Hybrid Salary Minimum: USD $50,000.00/Yr. Salary Maximum: USD $65,000.00/Yr. POSITION SUMMARY: Under the general supervision of Manager or designee, the Clinical Data Specialist II participates in the daily reporting of newborn screening results to members of the external clinical community to ensure the timely reporting of clinically significant newborn screening results. In keeping with established protocols, the Clinical Data Specialist II works to identify the medical healthcare provider and contact information for infants needing newborn screening reports and follow-up and prepares electronic and hard-copy patient folders for clinical reporting. The Clinical Data Specialist II communicates time-urgent results and recommended next-step actions to infant health care providers and documents the communication in the infant record. This is an intermediate level clinical data and reporting position that requires previous experience and will work under a moderate level of direction and supervision to perform assigned work. ESSENTIAL FUNCTIONS: - Collects and triages medical laboratory results from the sections laboratory in accordance with parameters set forth by the Scientist. - Prepares materials to facilitate the reporting of out-of range laboratory results to infants health care providers. - Responsible for telephone and written reporting of medical laboratory results, their interpretation, associated risk assessment and next-step actions to the health care provider in accordance with SOP. - Responds to external queries for newborn screening results or result interpretation in light of stated clinical concern by caller. - Documents all reports and relevant clinical information in the infants record to ensure record is accurate and timely. - Assists Liaison or Scientist with ensuring that the infants with results requiring priority action receive appropriate recommended actions. - Assists Liaison or Scientist with tracking long-term continuity of care and outcomes for infants diagnosed with a newborn screening condition. - Assists Liaison or Scientist with assimilating and organizing groups of results as requested by the Scientist for review by the Scientist or Clinical Advisory Working Group. - Follows established safety and privacy protocols. - Perform other duties as required. REQUIRED QUALIFICATIONS: - Bachelors degree in life sciences, nursing, genetics or a related field; or equivalent - 1-3 years of previous related experience with willingness and ability to be cross trained in new clinical knowledge - Excellent verbal and written communications skills - Excellent interpersonal skills - Skilled in electronic file management and general software usage - A solid understanding of regulatory issues and the use of Standard Operating Procedures as they relate to the Clinical Public Health Lab PREFERRED QUALIFICATIONS: - Experience in a clinical setting, preferably pediatric. Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.

• Accurately enter property listings, client information, transaction records, and other relevant data into our database and management systems. • Review and update data regularly to ensure it is current, complete, and error-free. • Organize and maintain physical and digital records, including lease agreements, contracts, and customer communications. • Assist in the creation and modification of data entry templates, ensuring proper categorization and formatting. • Generate and prepare regular reports on property status, client inquiries, and other business metrics as requested by management. • Perform periodic audits and data validation checks to ensure accuracy and consistency across all entries. • Work closely with the operations and sales teams to ensure smooth data flow and efficient handling of information.