• Reviewing products and services from home • Answering work emails in a timely manner • Giving feedback to top companies • Complete offers for the daily tasks • Give your feedback on different tasks • Collaborate within the platform for better results • Get rewarded for your opinion • Achieve sales targets and outcomes

• Manage customer queries and complaints. • Process orders, modifications, and escalate complaints across a number of communication channels. • Remain calm when customers are frustrated.

• Ensure customer calls/contacts, billing, field orders, and other customer service functions, are handled effectively, timely, and efficiently. • Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing. • Responsible to achieve customer service metrics and satisfaction levels. • Ensure all service orders are complete and entered into the CIS. • Assist with routing new development for meter reading and entry into CIS. • Professionally perform reception and cashiering functions. • Process customer payments, prepare daily deposits, maintain cash reports. • Prepare billing adjustments. • Efficiently and accurately prepares, updates, maintains and files a variety of customer billing information, service orders, data, reports, and the like. • Promotes/explains company initiatives, programs, and processes to customers.

• Respond to customer inquiries via phone, email, chat, or in person. • Effectively address customer concerns, complaints, and requests. • Develop a deep understanding of products/services. • Maintain accurate and organized customer records. • Keep customers informed about product updates and promotions. • Collaborate with other team members to ensure a positive customer experience. • Perform various administrative duties as needed.