• Ensure performance meets/exceeds standard level agreements (SLAs) • Process customer refunds • Manage internal help desk and provide exemplary service to requesters • Exercise due diligence before requesting assistance • Input pertinent information regarding payments in the internal system • Respond to all inquiries or requests in a timely fashion • Identify short payments and forward them to the Collector for review and resolution • Perform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or customers via phone and/or mail • Creating inter-company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash received • Own customer communications and issues from initial contact until resolution • Enhances organization/department reputation by accepting ownership for new and existing requests; always exploring opportunities to add value • Partner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teams • Maintaining unapplied Cash position at a minimum level and timely addressing sync issues between internal systems • Performs other related duties as assigned by management

• Manage the full accounts receivable cycle, including posting payments, applying payments, issuing credit memos, and reconciling discrepancies. • Review and interpret remittance advice from large retail customers such as Walmart, Target, UNFI, and KeHE. • Access and navigate customer portals to retrieve backup documentation and identify any missing remittances. • Initiate and follow up on payment inquiries, ensuring prompt resolution of outstanding balances. • Communicate professionally with retail customers via email to resolve discrepancies or request additional documentation. • Support the implementation of Floret accounting software related to AR workflows. • Collaborate closely with internal finance and operations teams to ensure accurate revenue recognition and clean month-end closes. • Maintain and update AR aging reports and provide regular updates on status and collections.

• Ensure performance meets/exceeds standard level agreements (SLAs) • Process customer refunds • Manage internal help desk and provide exemplary service to requesters • Exercise due diligence before requesting assistance • Input pertinent information regarding payments in the internal system • Respond to all inquiries or requests in a timely fashion • Identify short payments and forward them to the Collector for review and resolution • Perform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or customers via phone and/or mail • Creating inter-company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash received • Own customer communications and issues from initial contact until resolution • Enhances organization/department reputation by accepting ownership for new and existing requests; always exploring opportunities to add value • Partner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teams • Maintaining unapplied Cash position at a minimum level and timely addressing sync issues between internal systems • Performs other related duties as assigned by management

Title: Accounts Receivable Specialist Location: Wilmington United States Job Description: As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time. What you'll do for us As an Accounts Receivable Specialist, you will be contacting our customers such as; other companies, law firms, etc., to ensure the payment of past due invoices. We are looking for someone with business-to-business collections experience. Our most successful employees are service oriented and work well as team players. Some of the things you will be doing: - Providing excellent customer service to internal and external clients - Use problem solving skills to resolve customer issues - Processing and handling incoming customer inquiry calls - Generate a specified number of outbound calls to customers - Data entry of client information - Emailing statements to clients - Educating customers on our services What technical skills, experience, and qualifications do you need? - Experience in providing excellent customer service - A passion for finance - Confidence on the phone - Excellent problem- solving skills - Strong attention to detail is a must - Tact and diplomacy in dealing with both customers and co-workers - Effective written and oral communication skills. - B2B collections or law firm experience a plus - Interpersonal skills necessary to interact effectively with customers and employees of all levels within the organization - Self-motivated while actively participating in a team environment. #AccountsReceivable #Financejobs #Hybrid #CSCCareers About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. Why Work with CSC? At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process. Job Info - Job Identification15446 - Job CategoryAccounts Payable and Receivable - Job ScheduleFull time - Locations 251 Little Falls Dr., Wilmington, DE, 19808, US(Hybrid)