• Lead executive-level discovery with enterprise contact center leaders to uncover strategic challenges, success metrics, and transformation opportunities • Own the solution strategy for complex, multi-stakeholder enterprise opportunities, partnering closely with Sales leadership • Deliver executive-ready, outcome-focused demonstrations and solution narratives tied to measurable business impact • Define and guide complex proof-of-concept engagements, setting standards and best practices across the presales organization • Influence product direction by translating customer and market insights into clear, actionable feedback for Product Management • Lead by example, elevating overall presales effectiveness and consistency • Represent SuccessKPI as a thought leader in executive briefings, partner meetings, conferences, and industry events

• Ensuring excellent achievement of the client’s business objectives through our proposals and then projects • Run workshops, working closely with client • Mapping of functional requirements to Salesforce.com features and functionality • Experience in designing and developing software components • Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers • Ability to define the system landscape, to identify gaps between current and desired end-states and deliver a CRM solution

• Build, support, and maintain reliable and robust Cerby RPA flows. • Monitor, detect, and resolve incidents with automation workflows. • Reactive communication from the Technical Support team to troubleshoot and resolve issues. • Work with Cerby’s engineering team and collaborate with them to prioritize new RPA system improvements and resolve customer-facing incidents. • Analyze user activity and feedback to guide the implementation of new automations and improvements. • Write, improve & maintain knowledge base articles for internal and public documentation.

• ITG require a talented Solutions Architect to work on the development of a range of web based products and tools. • The focus for this role is on the development of websites driven by the Adobe Experience Manager CMS. • The Solutions Architect will act as an internal Adobe AEM consultant, advising teams and clients on how best to develop customer-facing digital platforms and experiences, supporting and advising on projects and stakeholders that would like to take advantage of AEM’s capabilities. • This support would be in the form of technical guidance and consultancy on recommended technical and architectural approaches to deliver a range of implementations, whether that is a small/skinny brochure site, through to larger scale more complex projects. • As a Solutions Architect, candidates must be capable not only of supporting software development, but also demonstrate a firm grasp of the full Software Development lifecycle: requirements capture, planning, project estimation and software design. • Many of the projects we take on will involve integrating multiple systems and APIs into a common website, and experience of building and consuming microservices will be key. This could take the form of eCommerce related services, digital asset management, or product database and configurator integrations, for example. • We build software using Agile (SCRUM) processes, and candidates should also have experience of working within such an organisation.