• Build, support, and maintain reliable and robust Cerby RPA flows. • Monitor, detect, and resolve incidents with automation workflows. • Reactive communication from the Technical Support team to troubleshoot and resolve issues. • Work with Cerby’s engineering team and collaborate with them to prioritize new RPA system improvements and resolve customer-facing incidents. • Analyze user activity and feedback to guide the implementation of new automations and improvements. • Write, improve & maintain knowledge base articles for internal and public documentation.

• ITG require a talented Solutions Architect to work on the development of a range of web based products and tools. • The focus for this role is on the development of websites driven by the Adobe Experience Manager CMS. • The Solutions Architect will act as an internal Adobe AEM consultant, advising teams and clients on how best to develop customer-facing digital platforms and experiences, supporting and advising on projects and stakeholders that would like to take advantage of AEM’s capabilities. • This support would be in the form of technical guidance and consultancy on recommended technical and architectural approaches to deliver a range of implementations, whether that is a small/skinny brochure site, through to larger scale more complex projects. • As a Solutions Architect, candidates must be capable not only of supporting software development, but also demonstrate a firm grasp of the full Software Development lifecycle: requirements capture, planning, project estimation and software design. • Many of the projects we take on will involve integrating multiple systems and APIs into a common website, and experience of building and consuming microservices will be key. This could take the form of eCommerce related services, digital asset management, or product database and configurator integrations, for example. • We build software using Agile (SCRUM) processes, and candidates should also have experience of working within such an organisation.

• Independently lead the architecture and delivery of non-strategic Salesforce projects across one or more platforms. • Own full solution lifecycles—from discovery and design through implementation, testing, documentation, and handover. • Lead strategic projects by directing work across solution, development, and project management resources. • Facilitate discovery and requirement sessions with clients, translating business goals into scalable Salesforce solutions. • Collaborate with developers to ensure technical implementation aligns with solution design and best practices. • Review and guide the work of Associate Solution Architects, Solution Specialists, Developers and QA Engineers providing mentorship and feedback. • Serve as the primary client contact for solution-related discussions and platform guidance. • Support the Sales team by contributing to scoping, level of effort estimates, and solution strategy for prospective projects. • Deliver training, walkthroughs, and solution documentation as part of project handoffs. • Identify reusable patterns and contribute to internal solution documentation and standards. • Stay current on Salesforce platform updates and trends and apply relevant innovations across active projects. • Foster a culture of knowledge sharing, collaboration, and accountability within the solution team.

• Lead the delivery of day-to-day client engagements • Develop and clarify client business objectives / requirements • Understand and simplify complex data environments into easy-to-understand themes and visualizations • Recommend 1st party data-driven marketing strategies to senior client stakeholders (Director level and above) • Build audiences from first party data in a wide variety of tools using Boolean logic and a detailed understanding of client data • Deploy audiences into client marketing channels such as Facebook, Google Ads, Email providers, websites, and more • Drive ROI on our clients’ investments in marketing technologies • Ensure clients’ business objectives are met • Make recommendations on reporting to show progress with client 1st party data initiatives • Produce documentation – client-facing & internal that helps Actable to scale as a business by fostering great client relationships