• Participer à l’évolution de l’environnement BI existant pour permettre de répondre aux attentes des utilisateurs • Recueillir les nouveaux besoins BI auprès des parties prenantes et leur proposer la solution la plus adaptée au regard des informations disponibles et des éventuelles contraintes associées • Assurer le support sur l’ensemble des rapports mis en place et répondre aux questions diverses des utilisateurs

• Gestion de la base tarifaire des clients • Collecter, structurer et analyser les données • Mesurer la performance des actions de la politique tarifaire • Participer à la mise en place d’outils de pricing et de reporting • Réaliser des analyses adhoc selon les demandes

• Organize your actions around a client-centric approach rather than a product- or geography-based logic • Take responsibility for several Key Accounts within your assigned sector • Manage the relationship between the commercial/technical network and the key account (annual visit, quotes issued and follow-up) • Develop and plan a strategy for each account with the network through an action plan • Lead and coordinate activities in collaboration with the National Technical Coordinator and the Administrative Manager • Mobilize internal resources (Technical Management, Purchasing, Legal, etc.) to meet client expectations technically and commercially and to grow margin and purchase orders (PO) on these accounts • Communicate externally and internally • Prospect and respond to calls for tender (RFPs)

• You will be responsible for leading the advisory role for one complete region. • Go one step ahead and identify any issues that are over the tool's capabilities and analyse the business impact of the same. • Maintain quality service by following organization standards. • Evaluate existing processes and propose new ones/strategies. • Develop strategies to promote team member adherence to company regulations and performance goals. • Conduct team meetings to update members on best practices and continuing expectations. • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. • Develop and maintain long-term relationships with the customers. • Forecasts and tracks client account metrics. • Manage projects within client relationships, working to carry out client goals while meeting company goals. • Ensure timely and successful delivery of our solutions according to customer needs and objectives. • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Monitor and analyze customer’s usage of our product, prepare reports. • Work with the Sales team to onboard and integrate new clients and develop existing client relationships. • Monitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions. • Continual improvement of the contract and its service.