We are seeking a detail-oriented and technically strong Client Onboarding Engineer (MSP) to support the conversion of clients from legacy managed service plans to new, standardized service offerings. This role involves both documentation enhancements and tool rollout, including security platform deployment, workstation build process updates, and onboarding/offboarding checklist improvements. The specialist will work closely with internal teams, project managers, and client stakeholders to ensure a smooth transition with no disruption to client operations. Responsibilities Client Interaction & Communication - Communicate regularly with internal teams, project managers, onboarding leads, and client contacts to ensure smooth updates, clarity, and alignment. - Participate in internal handoff meetings to ensure service desk readiness and support continuity. - Collaborate with new IT providers during client transitions to support a seamless offboarding experience. Technical Assessment & Documentation - Use diagnostic and discovery tools to evaluate client environments and document infrastructure, security posture, and operational workflows. - Update and maintain standardized documentation including: - Workstation build checklists - Employee onboarding/offboarding checklists - Configuration documentation for managed services tools - Identify service gaps between legacy and target managed services plans. Tool Deployment & Configuration - Deploy and configure common managed services tools, including: - Endpoint Detection & Response (EDR) - SOC/SIEM platforms - Web and DNS protection - Monitoring and diagnostic tools - Backup agents and software - Install and configure tools such as: - Microsoft 365 - Microsoft Defender - Mimecast - RMM tools (Datto RMM, Kaseya VSA) - ConnectWise PSA - Other MSP, helpdesk, and security tools Operations & Support - Manage individual and team service/project tickets with timely updates. - Coordinate with vendors on behalf of customers to resolve technical issues. - Ensure all deployed tools and changes maintain client productivity and operational integrity. Knowledge, Skills & Abilities Technical Skills - Strong understanding of Microsoft 365 services, Azure AD/Entra ID, DNS, and Group Policy. - Proficiency with: - ConnectWise PSA - RMM platforms (Datto, Kaseya) - Security tools (Microsoft Defender, Mimecast, EDR tools) - Basic knowledge of networking, servers, wireless, and firewall technologies. - Experience with virtualization: - VMware, Hyper‑V, AWS, Azure Professional & Communication Skills - Excellent written and verbal communication skills. - Strong attention to detail and organizational ability. - Effective time management and ability to handle multiple priorities. - Collaborative team player able to work cross-functionally. - Proactive problem-solver with continuous improvement mindset.

• Join Arista as part of the Sales Engineering team, working alongside skilled field engineers. • Participate in an 8-month on-the-job learning experience to gain essential skills. • Receive hands-on training and real-world exposure with guidance from top-notch educators. • Collaborate closely with Arista System Engineers to deliver cutting-edge technical solutions. • Expect some travel based on training and class availability.

• Provide technical support for VFX Artists using Linux workstations. • Mentor Technical Engineers and ensure their growth within the department. • Maintain server room and colocation facility equipment along with the Technology Engineers. • Network design, management and troubleshooting. • Layer 2/3 network switches. • Support physical security systems/applications and ensure proper functioning. • Install, deploy, and troubleshoot VFX tools including Flame, Maya, Nuke, Baselight • Support and maintain infrastructure including Linux render nodes, Isilon storage, Linux servers and workstations, network equipment, and virtual machines. • Take ownership of and assist the Technology team with various evaluation, installation, development and decommissioning projects. • Manage preventative maintenance schedules. • Knowledge of other relevant security technologies and processes, e.g. encryption and authentication methods/ methodologies. • Virtualization, Containerization, Cloud Compute and knowledge thereof. • Upgrade and configure infrastructure systems and software per as needed. • Support and mentor more junior members of the team.

• Ensure NETGEAR becomes a credible and trusted networking partner in broadcast audio and small- to mid-scale video environments • Provide technical leadership required to validate solutions, design deployments, guide partners, and feed market requirements back • Develop and maintain strong technical integrations with broadcast OEM partners • Design, validate, and support real-world broadcast workflows • Manage lab infrastructure, testbeds, and demonstration systems • Influence and support commercial growth • Develop proposals and participate in customer meetings • Develop technical training for regional SE teams • Collaborate continuously with PLM and Engineering to escalate technical requirements • Participate in industry events and support the creation of marketing materials