• Lead digital transformation projects • Analyze and optimize service processes • Identify and execute enhancements on agency platforms • Provide training and support to agents • Assist with digital marketing strategies

Title: Debt Capital Markets Operations Specialist locations Correspondent - Atlanta time type Full time job requisition id R-04840 Job Description: The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES It is the responsibility of the Senior Debt Capital Markets Specialist I to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. This position is responsible for, but not limited to, processing securities transactions with a high degree of accuracy in a various operational system. Works in a fast-paced environment balancing multiple requests simultaneously. Independently leverages technology and resources to achieve routine efficiencies. Provides extraordinary customer service in a professional team environment. ESSENTIAL FUNCTIONS This position is expected to perform the specific duties, tasks, and responsibilities as outlined below: - Provides extraordinary customer service to customers, colleagues, and associates (both internal and external) enthusiastically, professionally and with confidence through various means of communication - Responsible for the accurate processing of securities transactions through various systems which includes the entry of detailed information for establishing new accounts, new security issue set up, trade tickets, settlements, payments of principal / Interest and pledging, etc. - Leverages technology and resources appropriately to perform various functions efficiently including communications, recordkeeping, reporting, etc. - Researches and resolves issues independently - Provides knowledge sharing with team members to strengthen understanding of processes, controls and regulatory requirements - Participates in proactive team efforts to achieve departmental and company goals - Remain knowledgeable of changes affecting securities processes that may create operational of service opportunities - Strive to achieve an in-depth understanding of securities and processing as well as a general understanding of other Division services - Maintain good relationship with internal and external customers, management team, and other contacts - Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with - Provide assistance to other employees by liaising with them through healthy and positive interactions - Be involved in performing marketing endeavors/efforts - Continuously update skills by participating in professional training - Seek opportunities to improve skills through cross-training offered by the Bank - All other tasks, responsibilities, or duties, as directed by management Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES - Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department - Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank - Must have good knowledge of business English, including spelling and punctuation - Must possess basic English language skills to write and speak clearly, and effectively with coworkers and customers - Must be well-organized, accurate, and attentive to detail - Must be cooperative and willing to assist coworkers and customers on a regular basis - Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others - Must possess excellent multi-tasking skills and be able to function well under pressure - Must be able to remain composed under pressure and respond to customer and coworker concerns regularly - Must have a keen eye for detail and follow instructions to the letter - Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times Qualifications, Education, and Certification Requirements - Education: Minimum High School diploma or general education degree (GED) - Experience: One to three years related experience and/or training - Certifications/Specific Knowledge: None TRAINING REQUIREMENTS/CLASSES Required annual compliance training, New Employee Orientation PHYSICAL DEMANDS This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. Must be able to remain seated or work standing in a confined area on a computer. Must be able to constantly enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift. WORK ENVIRONMENT Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required to attend meetings, conferences or training as needed. Work Location: 400 Interstate N Parkway, Ste 1200 Atlanta, Georgia 30339 Equal Opportunity Employer, including disabled/veterans.

Deliver a student-centered education that fosters equitable outcomes, create excellent learning environments through diverse course modalities, and engage with a diverse student body to support their academic success.

Title: Supervisor Consumer Lending Operations Location: Laurel, Maryland, 20707, United States Department: Consumer Lending hybrid Job Category: Consumer Lending Requisition Number: SUPER003569 Full-Time Job Description: $1000 Signing Bonus effective 1/20/2025 Note: All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits. HOURS FOR POSITION: Monday - Friday 8:00am-4:30pm,Saturday 9am-1pm.Hybrid work schedule, 50% on site, 50% remote per month with scheduled rotating weekly on site supervisor coverage and on-call availability on weekends and evenings. Hiring Range - $41.29/hr - $51.61/hr Summary of Position The Supervisor Consumer Lending Operations is responsible for managing, directing, and coordinating the daily activities of the Consumer Lending Operations team comprising all or a combination of Consumer Loan Processors, Consumer Loan Funders, or Consumer Loan Underwriters. This position will develop and implement sales strategies for increasing the consumer lending business of the credit union by developing and maintaining relationships with dealers, FinTechs, internal, and external resources. The Supervisor is responsible for the execution of all phases of the consumer loan origination process (all channels), sales process, including establishing an effective sales plan, execution of that plan, assisting with the internal cross-selling program, maintaining member and vendor partner SLAs, training of staff, identifying opportunities for expanding and improving the consumer lending business of the credit union, guiding the team in making informed decisions, ensuring accuracy and adherence with Tower underwriting guidelines, and regulatory requirements. This role is responsible for the quality of loan file submissions by Consumer Loan Processors and Consumer Loan Funders, pipeline management and the accuracy of funded loan files for compliance with the Truth in Lending Act, all federal and state regulations and Tower policies, procedures, and guidelines. Principal Accountabilities and Functions Manages and mentors the Consumer Lending Operations Teams to ensure they are highly trained and motivated to originate and submit high quality loan files for processing and underwriting, to ensure high performance and professional standards. Manages the Consumer Lending Operations underwriting, processing, and funding pipelines by monitoring/measuring workload and capacity, quality of output, quantity of output, compliance with all regulatory compliance requirements and the overall performance of each individual. Develops, implements and maintains underwriting, processing, and funding procedures and guidelines for consumer loans. Identifies, develops and implements strategies, in conjunction with the Consumer Lending Leadership team for Consumer Lending Operations objectives, focusing on high growth opportunities, high accuracy, increased efficiency to improve the member experience, and potential for the Consumer Lending business channel. Responsible for implementing effective sales management practices including establishing goals, measuring progress towards these goals, consistently relaying results to the Consumer Lending Operations team via monthly meetings. Develops, implements and maintains, in conjunction with the Consumer Lending Leadership team, a consumer lending program. Communicates and coordinates Tower marketing efforts to the Consumer Lending Operations team and other impacted areas of the credit union. Establishes, maintains, and strengthens internal and external relationships with Dealers, Vendors, and Resources in order to sustain and grow a successful consumer lending business for the credit union. Creates and conducts meetings with branches, other internal departments, and Consumer Lending Operations to educate them about the benefits of Tower products, consumer loan system updates, up to and including updates to guidelines or procedure. Instructs, trains, and mentors Consumer Loan Funders, Processors, and Underwriters, in their daily duties and responsibilities. Develops and coordinates training materials and programs to address skill gaps and improve team performance. Conducts regular team meetings and trainings to ensure they are up to date with the latest industry standards, regulatory requirements, and company policies/procedures/guidelines. Works with the Consumer Lending Quality Assurance and Compliance team regarding the quality of loan file submissions, in order to ensure underwriting standards and compliance requirements are consistently and effectively applied to minimize risk to the credit union. Works with the Consumer Lending Operations team on analyzing and solving situations that may arise during the origination, processing, underwriting and closing of any consumer lending loans. Actively participates in the hiring process for Consumer Loan Operations team and is responsible for directing, motivating, and evaluating the individuals on the team. Manages the performance management processes, including setting goals, conducting performance reviews and providing feedback. Identifies and addresses performance issues; providing coaching and development plans as needed. If necessary, takes appropriate disciplinary action in regarding performance expectations to achieve and maintain departmental and credit union goals as well as a motivated and productive working environment. Resolves, escalates or remedies all service issues in a timely professional manner. Evaluates and approves complex consumer loan applications, including loan appeals to the Loan Review Committee, BOD and Tower employee applications. Analyzes financial data, credit reports, appraisals, and other relevant documents in order to assess borrower risk. Ensures the underwriting team maintains a balanced outlook on their decisioning process to meet an acceptable delinquency rating as well as keeping a balanced portfolio aligned with company risk appetite, lending standards, and maintains our ability to continue to lend. Maintains a positive work environment by developing helpful relationships with additional stakeholders including but not limited Managers, Supervisors, Processors, Underwriters, Funders, Loan Servicing, Collections, and Senior Management. Creates, updates, and maintains written procedures for the Consumer Lending Operations team workflow within the Consumer Lending Department, and provides necessary training, coaching and procedural reviews for the team. Recommends, on an as needed basis, new product suggestions to allow the credit union to remain competitive in the consumer lending markets. Recommends, on an as-needed basis, new product suggestions to allow the credit union to remain competitive in consumer lending markets. Monitors and analyzes incomplete, withdrawn and cancelled applications and other lost business opportunities in order to identify process, product weaknesses, and confirm Reg B compliance. Maintains a thorough knowledge of all Tower product guidelines, policies and procedures, as well as all state and federal regulatory requirements to include but not limited to the CFPB (Consumer Financial Protection Bureau), Dodd-Frank Act, and Tower loan policy and guidelines. Accesses Member personnel and financial information, only as required by the job. Maintains confidentiality and security of all Member information. Performs other duties and assignments as requested by the Vice President of Consumer Lending or AVP of Consumer Lending Operations. Required Qualifications Bachelor’s degree in finance or business management or related field Three years’ experience in consumer lending or in the financial institution industry. Two years’ experience in a supervisor/lead capacity. OR Equivalent combination of education and experience. Knowledge, Skills and Abilities Has a thorough understanding of consumer loan underwriting, processing and computer systems. Has a thorough knowledge of consumer loan product parameters and underwriting guidelines. Successful completion of courses or seminars related to consumer lending processes. Has a thorough knowledge of investor guidelines and regulatory requirements at the state and federal level. Ability to effectively work with mathematical concepts with a high degree of accuracy. Ability to become proficient in the front and back-end processing systems of the Consumer Lending Department. Ability to effectively communicate, both orally and written, with groups of members, organizations and staff members. Ability to communicate verbally, either independently or with minimal supervision Ability to manage confidential and sensitive data Ability to perform oral presentations to members and external organizations. Ability to read, analyze and accurately interpret and apply policies, procedures, data and instructions related to the consumer loan origination process. Ability to convey work process issues to other members of the Consumer Lending Department and front-line staff of the credit union. Ability to write operational reports, business correspondence and recommendations. Ability to work independently and as a team member in resolving processing problems. Ability to effectively analyze, exercise sound judgment and demonstrate discretion in resolving problems. Ability to adapt to changes of work responsibilities regardless of whether the change is driven by external or internal conditions. Ability to identify emerging issues in the consumer lending process, markets and Ability to consistently apply excellent short and long-term planning skills. Ability to effectively organize files and reports, and to exercise prudent judgment and protection of member confidential information. Ability to work on diverse work assignments and meet established deadlines. Ability to work effectively under stress and arrive at work routinely and promptly. Ability to perform in a multi-tasked environment with excellent skills in prioritizing tasks. Ability to present a professional image to groups of members, organizations and staff. Working Conditions Ability to work the hours needed, which may extend beyond the defined work schedule when operating conditions dictate. Ability to lift 15 lbs., with or without assistance, in compliance with ADA.