• Read and understand software requirements and documentation • Create simple, organized, and clear test cases • Perform manual tests to validate features and bug fixes • Identify, document, and help track bugs • Re-test resolved issues and assist with regression testing • Participate in Agile team meetings and collaborate with developers and product managers

• Collaborate with the engineering team to understand product requirements and design comprehensive test plans. • Develop, execute, and maintain automated and manual test cases to ensure software quality. • Identify, document, and track software defects and inconsistencies. • Perform regression testing to verify resolved issues and ensure the stability of the software. • Assist in the creation and maintenance of test data and test environments. • Work with cross-functional teams to troubleshoot and resolve software defects.

• Create new test scripts and enhance existing scripts using the latest tools and technologies (programming required) • Executes and analyzes existing automated test scripts for various applications • Manually execute steps in test cases when necessary • Contribute to our framework capabilities • Follow Development standards and best practices • Organize and report results out of our test management software • Create documentation for Automation Team as needed (best practices, run instructions, etc.) • Assumes additional responsibilities as requested.

__**Duties and Responsibilities:**__ · Design, build, and maintain a regression test suite covering both frontend and backend functionality · Perform structured manual testing across new features and existing workflows · Develop and maintain automated test suites using industry-standard frameworks · Build and execute automated tests for AI agent response quality, including accuracy, tone, and flow adherence · Produce regular test reports summarizing coverage, pass/fail rates, and outstanding defects · Collaborate with Engineering and Product teams to define acceptance criteria and test cases prior to development · Identify, document, and track defects through to resolution · Contribute to CI/CD pipeline integration for automated test execution