Who are we? SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding customer support via phone, emails and chats; - Escalating complex cases to the internal team; - Assisting customers with inquiries; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI. What you need to succeed in this role: - Excellent English skills (at least C1 for both spoken and written); - At least 1 year of experience in customer support; - Excellent writing and communication skills; - Ability to learn and follow precise procedures; - Strong analytical thinking and research skills; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload). Will be a great plus: - Experience with CRM systems. Benefits: - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Role Description We are looking for a Patient Support Specialist to join our team and become the first point of contact for patients. In this role, you will support patients with empathy, clarity, and ownership, helping them navigate questions related to: - Prescriptions - Pharmacies - Billing - Documents - Platform-related issues This role is ideal for someone with strong English, solid customer support experience, and the ability to stay calm and professional in a fast-paced environment. Qualifications - Advanced (C1-C2) English proficiency - 2+ years of experience in customer support, patient support, or a similar client-facing remote role - Strong communication, problem-solving, and multitasking skills - Ability to stay professional in stressful or emotionally sensitive situations - High level of empathy, ownership, and attention to detail - Ability to learn new tools, workflows, medical terminology, and product logic quickly - Availability to work evening shifts aligned with US time zones and flexibility to work a non-standard 5-day schedule, such as Wednesday through Sunday - Readiness to work under a B2B contract model Requirements - Experience in healthcare, telemedicine, or mental health (Nice to Have) - Familiarity with HIPAA, EHR, or CRM systems (Nice to Have) - Experience supporting US customers (Nice to Have) Responsibilities - Handle incoming patient requests via calls, email, and chat - Support patients with prescriptions, pharmacies, billing, documents, and general platform-related questions - Escalate complex or unresolved cases to the appropriate internal teams - Track open cases and follow up proactively - Keep patients informed with clear, calm, and empathetic communication - Document interactions accurately in internal systems - Follow internal processes, SLAs, and privacy standards - Work closely with internal stakeholders to ensure timely case resolution Benefits - Join a mission-driven, product-focused company in the digital health space - Work remotely from any EU country under a B2B model - Competitive compensation in $ and clear growth opportunities - Health insurance after the probation period - Sports and wellness compensation - 19 paid vacation days per year - 4 additional wellness days annually - Paid sick leave for the first 5 working days - Gifts for important life events - Personalized English lessons via Preply

• Responding to emails and live chats originating from overseas customers • Initiate a phone call with overseas customers • Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out • Handling and resolving customer complaints • Communicating and coordinating with colleagues and internal departments

• Reviewing products and services from home • Answering work emails in a timely manner • Giving feedback to top companies • Complete offers for the daily tasks • Give your feedback on different tasks • Collaborate within the platform for better results • Get rewarded for your opinion • Achieve sales targets and outcomes