• Actively monitor queues to review and act on alerts flagging potentially concerning student activity. • Analyze flagged content (including self-harm, violence, child sexual abuse material, and bullying) and determine context and student intent. • Identify harmful online behavior and communicate with clients to advise appropriate responses. • Collaborate with other teams (e.g., Technical Support, Sales, Customer Success) to resolve client needs. • Continuously update skills and knowledge on the latest online threats to students. • Review escalated alerts and contact school officials by phone to prompt urgent action. • Identify emerging issues and trends to inform solution development. • Participate in team projects and initiatives. • Work flexible shifts including evenings, nights, weekends and holidays.

• Own the content production system in English using AI. • Write, proofread, edit, and QA content so it feels human, credible, and accurate. • Perform deep research to ensure content is original, verifiable, and aligned with real product/game details. • Translate crypto concepts into simple language for non-technical users. • Monitor content performance metrics and work with reports set up by Product. • Run content experiments: test → document → learn → scale (headlines, structures, modules, page patterns, etc.). • Propose experiment ideas and improvements that the product team can implement. • Maintain clear standards for structure, readability, and on-page SEO basics.

• Define and guide the creative voice of our games’ marketing, shaping visuals that capture not just how a game looks, but how it feels • Create static and video content that extends the player’s emotional journey. Turn gameplay, story, and atmosphere into moments that live beyond the gameplay • Partner with the social & community team to craft short form pieces that spark conversation, invite participation, and carry the spirit of each game into families, friendships, and communities of all ages • Work with development teams to produce trailers and promotional materials that reflect the heart of the game

• Create high-quality content that supports SEO, brand visibility, and client goals (70% of the role). • Manage client communication, provide updates, gather requirements, and ensure satisfaction (20%). • Support operational tasks such as project tracking, reporting, and coordination (10%). • Use AI tools (ChatGPT, Claude, etc.) to speed up content production and automate repetitive tasks. • Collaborate closely with the founder and team through Slack and Asana. • Maintain a high level of consistency, accuracy, and attention to detail in all deliverables. • Contribute to improving processes, tools, and workflows as the company grows.