cyberThink Inc

• Ensures the highest level of systems and infrastructure availability • Plans and implements system automation as required for better efficiency • Monitoring and managing all installed systems and infrastructure with the use of SNMP and RMM Tools • Establish, configure, test and maintain operating systems, application software and system management tools • Provide advanced Tier III resolutions for complex infrastructure issues spanning across 12 physical locations • Management and Ongoing support of Microsoft Server Environment: Hardware, Software, Upgrades, and Maintenance • Management and Ongoing support of Network Attached Storage devices • Management and Ongoing support of Windows Active Directory Environment • Management and Ongoing support of Backup Infrastructure (Server Level and Desktop) • Management and Ongoing support of Perimeter Security and Endpoint Protection: Upgrades, Maintenance, Remote Access, and Reporting • IT Lifecycle Management and Budgeting • Outstanding Troubleshooting Skills • Works well under pressure in a fast-paced environment • Strong communication skills - Ability to communicate effectively with both technical and non-technical associates • Strong Organizational skills with the ability to effectively lead projects • Outcomes Oriented – Successfully manage a set of responsibilities until final completion • Team Player with a capability to work successfully with various personalities • Ability to operate self-sufficiently • Initial Projects: Hyper-V Virtual Machine Consolidation (2008R2 phaseout). Warehouse Management System (WMS) Upgrades (From Server 2008 to 2019). BitLocker implementation for portable laptop hardware. Local Mapped Drive Migration to Google Shared Drives. Working with System Administrator to complete migration to Windows 10 through the use of Windows Deployment Services (WDS).