• Foster positive relationships with our customers as their primary contact, leading Professional Services engagements • Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all delivery-related activities • Ensure that the Statement of Work or Order Form terms and conditions are respected • Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing • Identify up-selling and cross-selling opportunities with the engagement team • Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans • Prepare and share reports on project performance, including quality, schedule, and budget control • Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless engagement delivery and alignment • Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments • Drive continuous improvement of delivery processes, methodologies, and best practices within Professional Services • Monitor customer satisfaction throughout the engagement and take proactive steps to maintain high CSAT • Contribute to capacity planning by forecasting resource needs and collaborating with resource management and forecasting • Mentor and support consultants and project managers to elevate delivery quality and consistency • When relevant, ensure proper knowledge transfer to customers and internal teams as part of the engagement • Participate in internal reporting and forecasting activities related to pipeline, utilization, and revenue • Promote adoption of Neo4j technology by helping customers progress through maturity stages and by identifying blockers to adoption • Ensure compliance with internal policies and governance requirements across all engagements • Represent Professional Services in internal initiatives, contributing insights from the field to help improve products and delivery offerings

• Proposal Development: Oversees the entire proposal development process. This includes understanding the requirements of the RFI & RFP, coordinating with various departments or teams within the organization, and ensuring that the proposal aligns with the client's needs. • Team Coordination: works with a cross-functional team that may include subject matter experts, Business Developers, Product specialists, and others (support and installation…). Coordinates the efforts of these teams to ensure that the proposal is comprehensive, accurate, and meets all the requirements of RFPs. • Risk Assessment: Assesses the risks associated with the bid, considering factors such as technical feasibility, resource availability, Financial and cashflow and potential challenges. Works to mitigate these risks and ensure that the bid is both competitive and feasible for the organization. • Budgeting and Pricing: Collaborates with finance and product teams to develop competitive pricing. • Quality Control: Responsible for the overall quality of the proposal. They review and edit content to ensure it is clear, compelling, and error-free. They also ensure that the proposal adheres to the specified format and guidelines provided in the RFP. • Submission: Manages the submission process with Business developers, ensuring that all required documents are prepared and submitted on time. • Client Communication: Involved with the client during the bidding process. This could include clarifying requirements, addressing queries, and ensuring a positive relationship with the client. • Post-Submission Activities: After submission, Bid Manager may be involved in debriefings, analysing the outcomes, and identifying areas for improvement in future bids. • For recurring customers and other activities, will take the lead on different transversal actives such as: • Defining Library structure for different customers for Framework agreement: standard documents used for recurrent opportunities. • Working with Product teams and Business Development to define and highlight USPs of Gunnebo solutions • Comprehensive costing models for Gunnebo offer and simplify the pricing

Title: State Administrative Manager 15 (Field) Location: Dimondale, MI, United States Salary $96,491.00 - $138,794.00 Annually Location Dimondale, MI Job Type Permanent Full Time Remote Employment Flexible/Hybrid Job Number 2701-26-13-26 Department Treasury Bargaining Unit NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE) Job Description: This position serves as the Field Services Administrator and provides support for the improvement of collecting delinquent tax and non-tax debts. This position plans, organizes, and leads team activities to ensure the uniformity, mission, and accuracy of collection programs, including the following units: Western Region, Southeast Region, and Revenue Officers. This position supervises and oversees performance of personnel, provides guidance, employee training, program reporting, and solves problems. This position promotes and maintains an environment conducive to continuous improvement, high performance, employee engagement, communication, and teamwork. In addition, this position works closely with bureau management to evaluate and formulate long-range plans and goals for the bureau. Position Description Treasury Careers (michigan.gov) - Learn more about why Treasury is a Great Place to Work! Education Possession of a bachelor's degree in any major. Experience Note: A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only taken into consideration post-bachelor's degree. Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.Education level typically acquired through completion of high school and two years of safety and regulatory or law enforcement experience at the 14 level; or, one year of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements.Please attach a cover letter, detailed resume, and, if applicable, a copy of your OFFICIAL college transcript(s) to your application. Failure to do so may result in your application being screened out.) Official Transcripts. For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the Council on Higher Education Accreditation (CHEA). A scanned or electronic copy is acceptable, provided it contains the elements listed above. Review more information regarding official transcripts. Foreign Transcripts. Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by CHEA. Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process. Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed. Hybrid Remote Work. This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. For remote work performance, this position requires a designated, secure, and appropriate workspace with reliable internet access (minimum 25 Mbps download, 5 Mbps upload). Remote work arrangements are subject to management approval and may be adjusted or discontinued at any time. E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary. Instructions and tips will be provided to all candidates scheduled for an interview using Microsoft Teams. Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075. AI. The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process, including, but not limited to, responses to application questions, and responses to interview questions or exercises. Your application for this position does not guarantee you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results; however, all applicants can view their application status in their NEOGOV profile. View the job specification at: https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/S/StateAdministrativeManager.pdf The Michigan Department of Treasury is proud to be recognized at the Gold Level as a Veteran-Friendly Employer.

• Define, prioritize, and deliver the strategy, architecture and implementation of platforms and tools for enabling real-time, data-driven decision making and customer insights across the ServiceTitan portfolio of products. • Establish a well-coordinated technology roadmap for data products, leveraging engineering in support of the broader company product and growth goals. • Design architectural frameworks for data entities, both internal and external, and develop data pipeline, storage, retention and integration methodologies including overall data governance. • Research and stay abreast of new technologies and industry trends. • Incorporate new ideas that are well suited to advance the goals of ServiceTitan. • Hire, manage, grow and retain a high performing team that can meet both present and future needs by increasing and scaling data-driven decision making across the organization. • Partner with Data Science, IT, and other organizations to ensure effective reporting, dashboards, insights, analytics, and data-driven decision making are available to the business. • Ensure tools used are appropriate and suitable for the problem. • Leverage AI/ML when necessary. • Ensure integration of data collection with data science requirements both for model development and real-time model execution. • Develop and implement solutions for data quality validation and continuous improvement.