• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools • Participating in ongoing training sessions to improve coaching abilities and skills • Communicating with members via your Mento email or via chat in the Mento App in between sessions • Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love • Acting with kindness, respect, and empathy as an ambassador of the Mento community

What You'll Deliver**In your first 6-12 months:** - Unified Design System: Launch a scalable, AI-ready design system that ensures consistency across all customer-facing touchpoints (product, brand, and marketing). - Brand and Web Creative Direction: Partner with Marketing and establish a creative direction and visual standards for all marketing campaigns, brand assets, and the Bizee corporate website, ensuring they align with the core product design system. - Onboarding UX Re-architecture: Partner with Product to redesign the post-purchase experience, ensuring high adoption and a measurable reduction in early churn. - Member Center Experience: Lead the design of a proactive "Member Center" that empowers entrepreneurs to manage their services and recognize value easily. - Continuous UX Optimization: Partner with Platform Engineering to run weekly A/B tests on UI elements, onboarding flows, and in-app support triggers. - Customer Sentiment Design: Integrate design-led feedback loops (CSAT/NPS) into the product experience to ensure we are meeting the psychological needs of our users. - AI-Driven Interface Patterns: Deploy new design patterns for interacting with AI-powered features, increasing long-term engagement and trust.

• Work with all parts of the design process, from research to prototyping and usability testing, to handing over design to development • Present findings to teams and stakeholders • Join team meetings and events

• Set the strategic UX direction for our mobile products (iOS and Android), establishing design vision that connects to business outcomes and long-term product strategy. • Build our design system from the ground up—creating the frameworks, patterns, components, and guidelines that enable our small team to design and ship faster with consistency and quality. • Partner with product and engineering leadership to shape product roadmap and strategy, bringing user insights and design thinking to high-stakes decisions. • Identify systemic design opportunities and challenges across our mobile experience, proposing scalable solutions that improve user engagement, retention, and business metrics. • Drive clarity and structure when product direction is unclear—independently framing problems, defining success criteria, and creating alignment in our fast-paced startup environment. • Lead complex, cross-functional initiatives that require organizational alignment, from gamification strategy to personalization systems to rewards architecture. • Think strategically about mobile-first consumer product growth: acquisition funnels, activation moments, habit formation, and retention mechanics. • Establish design standards, processes, and best practices that scale as the team and product grow—from design reviews to research methodologies to documentation. • Use data and research at scale to inform strategic decisions: analyzing patterns across user segments, measuring the impact of design initiatives, and identifying high-leverage opportunities. • Influence outcomes beyond your direct work by raising design quality, improving processes, and coaching other designers to think more strategically. • Develop and mentor senior designers, helping them grow their strategic thinking, systems thinking, and design leadership capabilities. • Represent design in cross-functional strategic discussions with product, engineering, and business leadership—advocating for user needs and long-term design quality. • Collaborate with marketing and growth teams to ensure coherent user experiences across the entire customer journey—from acquisition through retention. • Anticipate technical and organizational challenges before they impact product delivery, proactively addressing them through strategic design decisions.