• Assist client care team in guiding clients through the intake process. • Assist in keeping track of unpaid balances and contacting clients. • Create payment plans with clients when necessary. • Issue Invoices for clients and assist with their questions and concerns regarding billing. • Keep updated records and create reports. • Review insurance coverage and benefits related to mental health for clients and communicate this information to them in a clear and succinct manner. • Submit claims to insurance for the sessions that clients have taken at Sun Point. • Check Explanation of Benefits (EOBs) for particular cases. • Contact member services when it is needed to get further clarification on benefits/claims. • Other duties as assigned.

TS World Manufacturer Gloves LLC is a growing supplier and distributor of high-quality protective gloves serving industries such as healthcare, industrial, and food service. We are committed to accuracy, efficiency, and providing a reliable customer experience. We are seeking a detail-oriented Order Verification & Customer Support Specialist to join our remote team. In this role, you will be responsible for reviewing customer orders for accuracy while assisting customers with inquiries and updates. This position is ideal for individuals who are organized, dependable, and comfortable working independently in a remote environment. Key Responsibilities - Review and verify customer orders for accuracy (products, quantities, details) - Respond to customer inquiries via email and support platforms - Update and maintain accurate customer and order records - Identify and resolve discrepancies before order processing - Coordinate with internal teams to ensure smooth order fulfillment - Provide timely and professional customer support

• Provide prompt, friendly, and accurate support in English and French across phone, chat, and email. • Troubleshoot both software and hardware issues, escalating complex cases when necessary. • Manage and prioritize multiple tickets simultaneously in a high-volume environment. • Guide customers through setup, configuration, and feature use of Keycafe’s SmartBox system. • Document solutions and identify recurring technical issues for process improvement. • Collaborate with internal teams to ensure customer feedback helps shape better products. • Participate in support projects to continuously improve the department’s tools, workflows, and knowledge base. • Maintain calm and professionalism while handling irate or urgent customer situations.

- Handle both incoming and outgoing calls. - Address customer concerns promptly and effectively. - Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue. - Strive for customer satisfaction in every interaction. - Maintain thorough records of customer engagements, update customer accounts, and organize documentation. - Adhere to communication protocols, guidelines, and company policies. - Go the extra mile to actively engage with customers. - Perform miscellaneous tasks as needed.