• Monitor and support compliance with local, state, and federal requirements relevant to logistics and delivery operations. • Partner with Legal to interpret requirements and translate them into operational controls and procedures. • Maintain a regulatory obligations tracker with owners, evidence requirements, and review cadence. • Support regulatory inquiries by ensuring documentation, records, and supporting materials are complete and accessible. • Develop, implement, and maintain compliance policies, SOPs, and internal controls that teams can follow in real operations. • Ensure policies are practical, enforceable, and mapped to actual workflows rather than theoretical standards. • Establish governance practices such as change control, approvals, and documentation standards. • Maintain audit-ready documentation, including controls, evidence, version history, and decision logs. • Conduct compliance audits and monitoring across operations, support workflows, partner processes, and internal practices. • Build and maintain exception reporting to track non-compliance, root causes, and corrective actions. • Perform risk assessments for new markets, new partners, new service types, and new workflows. • Manage incident reporting standards and ensure correct triage, documentation, and escalation. • Support investigations related to compliance issues, operational breaches, or policy violations. • Build and deliver compliance training programs for managers and frontline teams. • Track compliance performance across audit pass rates, exception volume, time-to-remediation, incident trends, and training completion. • Provide weekly or monthly reporting to leadership with risks, progress, and recommended next steps.

• Own risk and compliance strategy across marketplace operations, safety, regulatory requirements, and operational governance. • Build and maintain a risk register covering key domains such as safety, fraud, service quality, claims, regulatory compliance, data handling, and partner risk. • Define control priorities based on impact, likelihood, and feasibility, focusing first on the highest-risk and highest-loss areas. • Establish a recurring operating cadence for risk review, incident review, and control effectiveness checks. • Identify and assess risks across drivers, customers, merchants, partners, and service delivery workflows. • Design practical controls such as verification steps, eligibility rules, escalation triggers, monitoring processes, and enforcement logic. • Partner with Ops and SupportOps to reduce operational failure points that lead to churn, disputes, losses, or reputational risk. • Track leading indicators and escalate emerging risks before they become larger incidents. • Develop and maintain compliance policies, internal controls, and operational playbooks that teams can understand and apply consistently. • Ensure policies are clear, enforceable, and aligned with real workflows rather than theoretical standards. • Maintain audit-ready documentation, including ownership, process design, supporting evidence, and change history. • Review and update policies and controls when workflows, products, or markets evolve. • Monitor local, state, and federal regulations relevant to logistics, delivery operations, consumer protection, safety, and marketplace operations. • Partner with Legal to interpret requirements and translate them into operational controls, workflows, and training. • Ensure compliance is embedded into daily operations through workflow design, not just policy awareness. • Support regulatory inquiries, documentation requests, and compliance reviews with complete and organized records. • Partner with Trust and Safety on investigation workflows and high-severity incidents. • Lead or support investigations related to compliance breaches, fraud patterns, operational failures, and policy violations. • Establish incident response standards, including severity levels, escalation paths, communication templates, and decision rights. • Run post-incident reviews and ensure corrective actions are assigned, tracked, and completed. • Define and track risk and compliance metrics such as incident rate, severity trends, fraud loss rate, disputes and chargebacks, claims frequency, policy exceptions, and SLA adherence. • Build dashboards and recurring reporting for leadership and cross-functional stakeholders. • Conduct periodic audits of high-risk workflows to identify control failures, policy drift, and revenue leakage. • Maintain audit readiness through disciplined documentation, evidence collection, and control reviews. • Build training programs and materials to ensure compliance awareness and correct execution across teams. • Coach managers and frontline teams on policy application, escalation standards, and risk-aware decision-making. • Improve training based on incident trends, QA findings, audit results, and operational pain points. • Use AI tools thoughtfully to improve productivity, policy documentation, analysis speed, workflow design, and reporting efficiency.

• Champion Privacy & Data Protection by supporting our Privacy Program with practical guidance grounded in regulatory frameworks. • Assist with privacy and data incident investigations, gather facts, document findings, and coordinate actions. • Support the Privacy Officer and Compliance Officer with healthcare compliance activities. • Prepare and support internal and external audits, pulling together documentation and implementing corrective actions. • Draft and update policies, SOPs, and training materials to help teams understand compliance requirements. • Partner across the organization to operationalize compliance requirements and support innovation while earning member trust.

• Responsible for delivery, in terms of timeliness and quality, of site activation readiness within the assigned country/sites and foreseeing and mitigating any risks. • Preparation of Clinical Trial Application Forms as well as preparation of submission dossier (initial and amendments/notifications) for submission to Competent Authorities, Ethics Committees, and other applicable local bodies according to local requirements and within required timelines to obtain all necessary authorizations/approvals for the conduct of the Clinical Trial according to international and local/national applicable regulations, company SOPs and principles of ICH-GCP. • Interaction with CA/EC for study purposes and handling responses to the CA/EC. • Providing regular updates about CA and EC submissions to the Start Up Lead and/or Regulatory Lead assigned to the study and to Project Manager/Project Team. • Maintenance of project plans, project trackers and regulatory intelligence tools as it pertains to assigned responsibilities and to keep Regulatory Leadership. • Preparation/Support the development of study specific start-up plans, IMP release requirements and essential document review criteria. • Partner with the assigned site CRA to ensure alignment in communication and secure site review and manage collection of essential documents required for site activation/IMP release. • Customize country/site specific Patient Information Sheet and Informed Consent Form. • Responsible for/facilitates the translation and co-ordination of translations for documents. • Maintain communication with other key functions participating to country start up e., Feasibility, Clinical Operations, Project Management, Regulatory, and Site Contracts management group on project specific status and deliverables. • Act as SME for collection and maintenance of site level critical path to Site Activation data points, including but not limited to Competent Authority, local IRB/Ethics Committee (EC) timelines, site contracts and budget negotiation requirements for and other required reviews to secure on time site activation for the assigned sites in the country. • When required, participate/support the negotiation of study budgets and the execution of investigator contracts under directions of Site Contract Management department/designee department. • May participate/support feasibility group in site outreach to assess potential interest of investigators to a potential study. • Keep an updated knowledge of the local clinical trial laws, regulations and help distributing their knowledge within PFM to ensure the conduct of Clinical Trials according to international and local/national applicable regulations. • Maintain audit/inspection readiness at all times and file documents as per TMF plan and/ or study specific plans in the relevant TMF. • May support the clinical team performing Pre-Study Site Visits.