• Help define and develop product design roadmap, goals, and vision for Bynow product • Partner cross-functionally with Product and Engineering lead to represent the Design Team, lead design initiatives, and provide feedback in product planning • Work closely with Product Managers and Developers to ensure the proper designs are implemented into production • Help improve and develop an appropriate workflow for the Design Team • Help strengthen the research process to ensure it translated into actionable insights and convince the stakeholders • Create neat design documentation and help establish processes to ensure seamless collaboration • Able to speak up and communicate substantially to his team, leader or management

• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools • Participating in ongoing training sessions to improve coaching abilities and skills • Communicating with members via your Mento email or via chat in the Mento App in between sessions • Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love • Acting with kindness, respect, and empathy as an ambassador of the Mento community

What You'll Deliver**In your first 6-12 months:** - Unified Design System: Launch a scalable, AI-ready design system that ensures consistency across all customer-facing touchpoints (product, brand, and marketing). - Brand and Web Creative Direction: Partner with Marketing and establish a creative direction and visual standards for all marketing campaigns, brand assets, and the Bizee corporate website, ensuring they align with the core product design system. - Onboarding UX Re-architecture: Partner with Product to redesign the post-purchase experience, ensuring high adoption and a measurable reduction in early churn. - Member Center Experience: Lead the design of a proactive "Member Center" that empowers entrepreneurs to manage their services and recognize value easily. - Continuous UX Optimization: Partner with Platform Engineering to run weekly A/B tests on UI elements, onboarding flows, and in-app support triggers. - Customer Sentiment Design: Integrate design-led feedback loops (CSAT/NPS) into the product experience to ensure we are meeting the psychological needs of our users. - AI-Driven Interface Patterns: Deploy new design patterns for interacting with AI-powered features, increasing long-term engagement and trust.

• Work with all parts of the design process, from research to prototyping and usability testing, to handing over design to development • Present findings to teams and stakeholders • Join team meetings and events