• Deliver high-quality support to customers of our SaaS product • Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries • Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs • Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions • Empower customers to self-serve and help users navigate our on-demand success resources • Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems • Provide customer support via multiple channels including chat, and video calls

Req ID: 366143 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SCA Helpdesk I to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US). Job Summary: The Customer Support Representative provides 24/7/365 customer-centered IT support as the first point of contact for all user issues. Using ITIL-based service management processes, they log, classify, and resolve incidents and service requests, including processing move, add, change, and delete account requests. Proactively monitors incidents nearing SLA thresholds, escalating as needed to ensure accountability and timely closure. They identify trends and recurring issues, recommending process, tool, or knowledge base improvements to elevate service quality and reduce incident volumes. This role is critical to delivering reliable and responsive IT support that enhances productivity and minimizes downtime. Job Duties: - In-depth knowledge of IT service desk operations - Expertise in ticket resolution and escalation - Strong customer service and communication skills - Ability to identify and resolve recurring issues - Analytical skills - Omnichannel Support Basic Qualifications: - Minimum 4 years performing IT customer support role/responsibilities - Ability to obtain a Public Trust clearance Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $38,900 - $73,097. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

• Provide first-level IT support for all employees, resolving technical issues related to hardware, software, and network connectivity • Provide basic troubleshooting for cloud-based IT environments including Google Workspace, Slack, Notion, JIRA, and Confluence • Act as first point of contact for company device users including troubleshooting, MDM administration, inventory management and software policies • Manage and support access to software licensing and third-party vendors including: auditing access & permissions, costs & renewals and identify redundancies • Complete onboarding and offboarding tasks including device management and tooling access • Support the implementation, documentation and monitoring of company information security policies, ensuring our IT practices comply with regulatory and compliance standards • Maintain documentation for common IT issues and resolution procedures • Collaborate with cross-functional teams to identify and implement improvements in our IT practices and processes • Coordinate company’s InfoSec activities as required

• Oversee and manage the company's accounts receivable portfolio, ensuring timely collection and safeguarding of assets, under direction from the Regional Credit Manager and the Director of Credit. • Make consistent collection calls on due and overdue accounts receivable, documenting each interaction within the company's digital systems for record keeping and company-wide transparency. • Regularly review and release orders from ticket holds after careful evaluation. • Process and approve credit applications, extending and maintaining credit lines within authority level. • Provide continuous oversight of lien and bond rights, requiring thorough knowledge of notices, mechanics liens, and bond claim processes to ensure collection of job balances. • Communicate proactively with both internal and external clients, including the sales team and management, to ensure clear understanding of account statuses, credit applications, and company's credit policy. • Conduct thorough customer account reviews, providing recommendations on account handling to internal stakeholders as necessary. • Track and reconcile any deductions, overseeing joint-check payments and enforcing company credit policy consistently. • Participate fully in credit team meetings, learning from interactions and regularly contributing to department-wide discussions for continuous improvement.