Global Risk Management & Technology
IT Support Engineer
Location
United States
Posted
66 days ago
Salary
0
Seniority
Senior
Job Description
IT Support Engineer
CLOUDSKOPE
• Support Engineers (SE) serve as frontline technical resources for Cloudskope’s customers and partners via phone, email, or on-site. • They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. • You will monitor, maintain and support customer networks, handle customer tickets, and drive them to resolution. • You will be part of a team responsible for providing an outstanding technical support experience to our business customers. • From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. • When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups), or Management. • Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service-oriented professional. • You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Job Requirements
- 3+ years in an IT support role with experience working remotely.
- Microsoft, Cisco or Network Certifications are ideal.
- Strong customer communications skills are crucial in this role.
- Experience with enterprise technologies like Active Directory, Microsoft server, Networks, VLANs, and Firewalls.
- Experience with Ubiquiti Unifi Networks equipment, configuration, and management.
- English Language: fluent in reading, writing, and speaking.
Benefits
- A flexible working policy, allowing some work-from-home
- Vacation after the first 3 months of successful employment
- A friendly, safe, and nurturing environment within a high-rise building.
- A dedicated office, and the latest in technology and tools for every employee.
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