Okendo

• Own and manage Okendo's events calendar across all formats: happy hours, small dinners, experiential activations, trade shows, hosted meetings, and webinars • Manage end-to-end logistics for each event including venue sourcing, vendor coordination, budget tracking, invitations, registration, on-site execution, and post-event lead import into HubSpot • Lead Okendo's webinar programs including the Loyalty with Okendo series, from speaker coordination and Zoom setup through to landing page builds in WordPress, promotional emails, social copy, and post-event recording upload and social clips • Build and execute pre- and post-event marketing campaigns across email and social to maximize attendance and follow-up conversion • Coordinate post-event follow-up using automated email sequences in HubSpot, working with Sales to ensure timely outreach segmented by small and mid-sized business and enterprise contacts • Track campaign attribution for every event using unique tracking links (UTMs), and maintain accurate reporting in HubSpot and Domo on sales-qualified leads generated, pipeline influenced, and revenue closed • Present event performance at the monthly demand roundtable, including breakdowns by event type, cost per sales-qualified lead, and pipeline influenced • Manage co-marketing relationships with Shopify ecosystem partners including co-webinars, co-sponsored events, joint newsletter inclusions, and shared Slack channels • Support the bi-annual agency partner re-tiering process in collaboration with the Partnerships team • Partner with enterprise account executives and customer success managers in a monthly events check-in to align on invite strategy, target accounts, and follow-up ownership • Collaborate with Creative via Asana to brief and deliver event assets on time, including invitations, landing pages, slide decks, and social graphics • Work with Revenue Operations to set up HubSpot forms, Slack notifications, and Zoom webinar infrastructure for each event

• Manage the full sales cycle for mid-market and commercial prospects across the APAC region • Run outbound prospecting campaigns, convert inbound leads into demos, and apply Okendo's Value Selling methodology • Build and close a pipeline of qualified deals — becoming a product expert and a trusted advisor to eCommerce brands throughout the region • Proactively generate new opportunities through outbound prospecting, event attendance, partner referrals, and industry networking • Attend industry events and conferences across the APAC region; represent Okendo in a consultative, brand-appropriate manner • Lead contract and commercial negotiations with prospective customers, ensuring favorable terms while focusing on long-term partnerships • Maintain impeccable CRM hygiene in HubSpot • Work closely with marketing, customer success, and onboarding teams to ensure seamless handoffs and a best-in-class customer experience

• You will conduct continuous product discovery to identify customer problems and turn those insights into a long term product strategy that you will execute on to build products that delight customers • You'll define success metrics for your product area, and drive alignment for all product efforts to those measures • You'll lean on your leadership skills to navigate ambiguous green field product opportunities by applying data analysis, critical thinking and creativity to craft a product vision • You will work with Engineering, Design, Product Marketing, Customer Success, Support and Content teams to create compelling product offerings. • You'll motivate and influence key stakeholders, drive buy-in for your ideas, and tell exceptional stories around why and what we should build.

• Lead the expansion of Okendo's partner network across APAC by identifying, engaging, signing, and onboarding new agency partners into the Okendo Partner Program. • Drive referral volume and sourced MRR from your partner portfolio by: • Building genuine relationships with key stakeholders inside partner organizations — partner managers, sales, account managers, and leadership. • Educating partners on Okendo's value propositions and differentiators across the full platform (Reviews, Loyalty, Quizzes, Referrals, Surveys). • Understanding partner goals, projects, and processes, and matching them to Okendo's capabilities. • Partnering with internal teams (Sales, CS, Marketing, Product) to ensure the success of shared clients and the satisfaction of agency partners. • Creating opportunities to deliver value to partners — referrals, introductions, co-marketing, and knowledge sharing. • Move partners up the program tiers (Certified → Gold → Platinum) by helping them build a healthy, growing book of Okendo MRR. • Represent Okendo at industry, partner, and client-facing events — presenting on industry topics, sharing partner success stories, and demoing the platform. • Identify and execute co-marketing opportunities with partners that grow awareness and generate new sales pipeline, in collaboration with Okendo's Marketing team. • Operate within Okendo's OKR framework and provide regular updates to the Executive and Management teams.

• Work closely with customers and internal teams to understand, scope, and build customized software solutions for Okendo’s e-commerce merchants. • Become a highly knowledgeable product and integration expert and work directly as an engineer to build and deliver technical solutions. • Support the sales and expansion teams by providing technical product expertise (API, Onboarding, security, customer data). • Support the success team as the technical SME by answering questions and designing solutions regarding custom functionality, custom reporting, data migration, enterprise plan development, and escalated support tickets. • Collaborate with tech and agency partners to evaluate, scope, and develop custom functionality for 3rd-party tech integrations. • Develop and maintain an in-depth understanding of Okendo’s products, code base, and integrations through internal training and independent research. • Partner with prospects and customers to gather technical requirements in order to recommend solutions that address their needs. • Build relationships with key customer stakeholders by serving as a technical liaison from pre-sales to post-sales. • Collaborate with the Product and Engineering teams, communicating customer feedback, product bugs, and gaps, and building custom solutions for strategic accounts.

• Help define the direction and the evolution of our customer engagement platform • Work collaboratively with engineering, design, data, and business stakeholders • Create and refine a product strategy that aligns with our broader company strategy • Own product activities from end-to-end, including writing product specs, driving cross-functional execution, and go-to-market activity • Collect & analyse relevant data & metrics to make better decisions and share learnings across the company

• Provide responsive and effective chat and email support to merchants • Complete onboarding tasks for merchants using front-end technologies • Install Okendo widgets and perform feature setup steps • Maintain a high standard of work quality • Collaborate with development team to communicate customer feedback

• Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases. • Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript). • Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps. • Fulfill post-install and maintenance tasks for merchants. • Customize Okendo’s widgets, install extra components, and investigate front-end bugs. • Collaborate with the development team to communicate customer feedback and identify potential product enhancements.

• Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases. • Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript). • Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps. • Fulfill post-install and maintenance tasks for merchants. • Customize Okendo’s widgets, install extra components, and investigate front-end bugs. • Follow Okendo's guidelines and coding practices to ensure high-quality work. • Maintain a high standard of work quality for yourself and your peers. • Actively solicit Okendo app reviews from satisfied customers. • Assist other support team members with their questions and tasks when applicable. • Contribute to the maintenance of the internal technical documentation.

• Design polished, user-friendly interfaces that align with Okendo’s design system and brand • Lead and execute end-to-end design processes: discovery, research, wire-framing, prototyping, testing, visual design, and handover • Conduct user testing and integrate feedback into product decisions • Work closely with engineers to ensure high-quality implementation of your designs • Help evolve and scale our design systems, patterns, and processes • Collaborate cross-functionally across product, engineering, marketing, and customer success • Contribute to a culture of continuous improvement, design excellence, and user empathy • Utilise Ai tools like claude, chat gpt, vercel V0, loveable to increase efficiencies in your design process, like early ideas prototyped for fast validation