• Serve as a primary point of contact for agents and policyholders via phone, email, chat, and other channels • Handle inquiries related to policies, coverage, appetite, billing, and service requests • Process endorsements, cancellations, and policy updates accurately and efficiently • Strive for first-contact resolution, ensuring a high-quality and timely customer experience • Act as a liaison between Underwriting, Claims, IT, and other internal teams to resolve issues and support requests • Build and maintain strong relationships with agents and customers to drive satisfaction and retention • Monitor and respond to inbound queues (including voicemail and digital requests) in alignment with service standards • Identify trends and provide feedback to improve products, processes, and overall service experience • Participate in ongoing training and cross-functional support to remain agile and effective across responsibilities • Support additional projects and team needs as the business evolves

• Be able to accurately identify, quantify and record piping and equipment associated with the various mechanical systems • Review all bid documents and seek clarifications during the bid process to ensure an accurate bid is assembled • Budgeting, unit pricing, pipe sizing, general code compliance and an understanding of general layout of Plumbing, Piping and HVAC Duct Systems • Concurrently bid/manage multiple projects • Create a detailed estimate with appropriate material, labor & subcontractor selections; alternates and unit pricing when required; and corresponding proposal to identify the bidder's work scope • Survey potential projects and identify best solutions for pricing • Evaluation of vendor and subcontractor proposal to ensure compliance with the job requirements and specifications • Estimating HVAC and plumbing projects and change orders to comply with corporate profit guidelines and project requirements • Provide conceptual design and pricing to support conceptual design for both HVAC and plumbing • Complete system take-offs in accordance with current B&K processes • Consider and evaluate potential value engineering options and costs with the B&K team • Develop project general conditions and other estimate scope summaries, schedules and/or other tools and deliverables as necessary • Participate, when necessary, in bid finalization and review • Supervisory / Budgetary / External communications responsibilities

• Perform daily cash application research and support cash inflow management activities. • Conduct research on payment inquiry requests submitted by other departments, reviewing supporting documentation and identifying required next steps. • Investigate aged and complex items on the unapplied cash dashboard, focusing on older payments requiring deeper review and resolution. • Assist with resolving unapplied, misapplied, or unidentified payments using multiple internal systems and tools. • Maintain accurate documentation of findings, updates, and resolution actions related to payment inquiries. • Manage and distribute email communications related to cash application and payment research. • Utilize a cash application dashboard daily to track, prioritize, and resolve open items. • Collaborate closely with the Cash Application team to ensure timely and accurate resolution of inquiries. • Demonstrate strong time management, follow-up, and responsiveness to meet service-level expectations in a fast-paced environment.

• Provide scientific and/or clinical presentations on Natera’s Organ Health division focused on genetics of Chronic Kidney Disease in support of Renasight and donor-derived cell free DNA (Prospera) to general nephrology providers. • Address the specific needs of customers by responding to requests for information about our marketed and developing products. • Serve as a medical and scientific resource for the Natera Sales and Marketing teams. Develop, maintain, and manage interactions with Key Opinion Leaders (“KOLs”) from the transplant and genetics communities as well as other relevant healthcare professionals. • Result review and clinical support for ordering clinicians and their teams as requested or indicated for individual samples or aggregate results. • Develop educational materials for healthcare providers and patients. • This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job. • Employees must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. • Must maintain a current status on Natera training requirements. • Employees must pass a post-offer criminal background check. • Performs other duties as assigned.