• Manage the delivery of the project or program from the very beginning throughout the whole lifecycle of the project until completion and formal closure of the project. • Responsible for internal and external reporting of project status and progress (workload progress, blocked tasks, etc.). • Implement and execute processes for managing risks, issues, and changes during the project. • Complete the project in the defined budget and profitability level. • Provide consulting services to customers. • Responsible for handling customer projects with regards to scheduling, deadlines, content/branding and systems. • Have the full control of project planning and execution. • Acknowledge and validate minor and major details on behalf of the client. • Execute daily project management activities. • Provide regular internal and external reporting of project status to CEO & Creative Director. • Obtain client acceptance for partial and complete delivery. • Deliver and lead medium to large sized projects, or multifaceted projects. • Deliver the project within the contracted time, quality and budget and to the company. • Manage remote team members and external suppliers. • Comply with company’s project management standards and processes. • Ensure smooth communication with clients.

• Develop/ Maintain/ Visit the client accounts in his/her territory • Make regular follow ups with existing clients to maintain the durability and profitability of the relations • Prepare sales proposals • Develop new client accounts through drop-in visits • Attend various corporate presentations (virtual and in person) • Write various articles • Manage web networking activities, blogs, social media and other online forums • Create networking opportunities / Participate in business forums • Organise/Coordinate sales seminars/webinars • Meet and exceed fixed sales objectives • Perform any other related task • Enter all prospects, potential and actual clients in the Client Relation Management systems (CRM) • Manage/Coordinate activities on the accounts of his/her clients • Customer service and problem-solving (2nd level) on the accounts of his/her clients • Narrow collaboration with the recruiting team (2nd interview) to ensure adequate selection of the contractors • Supervision of MOPIP (MalOPlus Independent Professionals) assigned on the accounts of his/her clients • Assist in the development and the implementation of internal improvements to sales systems and processes • Management/active use of the work systems and tools • Perform any other related task

• Driving revenue growth within current client accounts by working as an industry subject matter expert and trusted advisor • Discovering and analyzing individual customer goals and challenges and mapping those back into the SmartRecruiters portfolio of solutions • Articulating the business value of SmartRecruiters to managers and executives of all levels in competitive and complex sales cycles • Developing and executing Account Management Sales strategies • Driving revenue growth within their assigned customer base • Partnering with Product, Customer Marketing, and Customer Success teams to ensure adoption of current and new products • Executing enablement activities (Webinars, Best Practices, Knowledge Share, Health Checks, etc.) • Acquiring and sharing Industry knowledge related to general trends, emerging technologies, and competitors • Effectively managing time and juggling multiple client engagements simultaneously

• Drive client success: Deliver exceptional client satisfaction while supporting annual contract renewals and identifying opportunities for revenue growth across your assigned book of business. • Manage contractual obligations: Ensure all contractual commitments are fulfilled and proactively escalate any risks to appropriate Personify Health leadership before they impact relationships. • Own strategic relationships: Act as primary relationship owner throughout client lifecycle, providing strategic guidance and partnership that builds trust and credibility. • Enable growth opportunities: Expand client engagement beyond traditional wellness by identifying and promoting broader platform capabilities aligned with client objectives. • Deliver insight-driven strategy: Present analytical reviews of client performance and translate findings into actionable recommendations that support client goals. • Advocate internally for clients: Represent client voice internally, collaborating cross-functionally to enhance service delivery and product offerings while removing barriers. • Provide implementation oversight: Deliver strategic oversight during onboarding and implementation phases for assigned accounts to ensure clean launches and stable adoption. • Collaborate on operations: Partner with Delivery Specialist Pool and operational teams to manage day-to-day account activities and ensure seamless service delivery. • Design engagement strategies: Create and execute engagement plans that drive program participation and measurable outcomes for client populations. • Maintain system accuracy: Keep accurate and up-to-date records in internal systems (Salesforce, Gainsight) to support forecasting, planning, and team continuity. • Build product expertise: Maintain comprehensive understanding of all Personify Health solutions and services to position capabilities effectively. • Resolve client inquiries: Ensure timely and effective resolution of routine client questions and concerns while maintaining positive relationships. • Support special projects: Contribute to cross-functional initiatives and special projects as assigned to strengthen overall operations.