• Build and deploy custom GPTs and AI assistants • Create and maintain a prompt library • Train team members on effective AI use • Map the GTM function for high-toil, repeatable work • Explore and prototype AI-powered buyer enablement tools • Continuously evaluate emerging AI tools for GTM applicability • Measure what matters: time saved, output volume, quality improvement, pipeline influence

• Design, build, and deploy conversational agents using Azure AI Foundry, Microsoft Agent Framework, and OpenAI. • Develop prompt strategies for context-aware, multi-turn dialogue. • Design agentic loops with task decomposition, state passing, and workflow enforcement. • Implement structured error responses and graceful degradation in agent tool calls. • Build and maintain data ingestion and indexing pipelines for Azure AI Search and Cosmos DB. • Evaluate and optimize AI system performance for accuracy, scalability, latency, and cost. • Integrate AI with enterprise systems (ConnectWise PSA, Confluence) via RESTful APIs. • Implement MCP servers for secure, typed tool integration between agents and enterprise APIs. • Deploy containerized services to Azure using multi-stage builds and CI/CD pipelines. • Ensure AI systems comply with data privacy regulations (GDPR) and security standards. • Implement access controls, encryption, and audit logging for AI workflows. • Stay current with LLM technologies, frameworks, and methodologies. • Work with cross-functional teams to recommend LLM-driven solutions. • Mentor junior engineers and support knowledge sharing. • Own incident resolution and bug fixes. • Create and maintain technical documentation for AI systems and integrations.

• Lead the shift from manual workflows to autonomous operations • Architect agentic workflows for handling multi-step reasoning, tool-calling, and error recovery • Embed with logistics teams to identify high-impact opportunities for agentic solutions • Own the agent lifecycle from discovery to production deployment • Develop robust guardrails, evaluation frameworks, and logging systems • Document and publish reusable agent modules to accelerate AI enablement

• Lead the design, training, and optimization of large-scale language models for African languages and dialects, ensuring accuracy and contextual relevance. • Develop innovative solutions for data pre-processing, tokenization, and embedding, specifically for low-resource and multilingual datasets. • Implement and fine-tune transformer-based architectures (e.g., GPT, BERT) for specific NLP applications like text generation, translation, and sentiment analysis. • Design scalable pipelines for data collection, annotation, and pre-processing to support model development. • Collaborate with linguists, cultural experts, and AI researchers to ensure the LLM aligns with diverse user needs and cultural sensitivities. • Deploy, monitor, and maintain production-level LLM systems in cloud-based environments, ensuring robust performance and reliability. • Establish frameworks for model evaluation, leveraging metrics such as perplexity, BLEU, and human-centered benchmarks. • Stay at the forefront of advancements in NLP, LLMs, and generative AI, integrating emerging research into Awarri's language model development efforts. • Document processes, architectures, and outcomes for knowledge sharing and collaboration across teams.