• Taking care of maintaining and developing relationships with clients and subcontractors. • Continuously communication and improvement of cooperation with clients. • Daily registering problem cases (claims management) and informing/escalating to the internal team. • Client account management. • Onboarding of the clients • Demo preparations of the software and apps. • Cooperation with product team.

• Create, update, and maintain client records within the company’s CRM database • Work closely with the Social Media Manager and Marketing team to extract tagged client information for CRM email campaigns • Communicate primarily in Spanish, review client responses and comments, and update the CRM accordingly • Schedule client meetings and manage calendars • Respond to emails and follow up as needed • Assist with client documentation using Dotloop • Ensure CRM data and client records remain accurate and organized

• Your morning might start with strategy sessions with customers on their training rollouts, designing how their teams will practice high-stakes conversations and translating business goals into immersive learning experiences. • From there, you could be inside the platform refining a customer scenario, testing a new feature from a real-world perspective, or preparing for an enterprise enablement session. • Mid-day often includes time with the Immersive Training Tiger Team, a tight-knit cross-functional crew, pressure testing scenarios, aligning on priorities, and sharing structured insights with Product, Engineering, and Marketing teammates about what is resonating across accounts. • It is not just about relaying feedback. It is about spotting patterns, identifying opportunities, and helping turn insight into action. • By the afternoon, the focus may shift to synthesizing customer learnings and creating scalable impact, whether that is recording demos, building how-to guides, or capturing best practices that help customers unlock more value from the platform. • In between, there is space for real-time troubleshooting, shaping use cases, and continuously refining the customer experience. • This is a hands-on role in an early-stage environment. We’re looking for someone who enjoys being directly involved in the work-building, testing, refining, and improving, not just designing strategy from a distance. • If you’re motivated by impact, ownership, and shaping how Customer Success evolves as we scale, you’ll feel at home here. • Key areas you’ll own include Owning relationships with enterprise customers, deeply understanding their goals, workflows, and success measures. Lead onboarding and enablement-running hands-on sessions that drive adoption and measurable value. Partner with customers to design effective use cases, build training scenarios in our Immersive Training Platform, and refine conversation prompts. Become a product expert and trusted advisor-sharing best practices, troubleshooting issues, and helping customers unblock quickly. Capture, synthesize, and share customer insights with Product and Engineering-representing the customer voice in roadmap discussions and working groups. Test new features and releases from a customer perspective, validating usability, performance, and real-world value. Play a key role in defining how Customer Success operates at UneeQ as we scale-designing playbooks, onboarding frameworks, documentation, and scalable engagement processes. Contribute to Customer Success tooling decisions and support implementation as tools are adopted.

• Build and nurture long-term relationships with clients using BruntWork's outsourced staffing services • Develop a deep understanding of each client's business goals, challenges, and growth plans • Proactively anticipate issues, address concerns, and recommend strategic solutions before they escalate • Drive client satisfaction, retention, and account growth through structured engagement and problem-solving • Identify opportunities to expand services within existing accounts • Collaborate closely with the Recruitment Team to ensure client staffing needs are clearly defined and met • Partner with the Staff Services Team to ensure the ongoing performance, engagement, and satisfaction of outsourced staff • Act as the primary escalation point for complex client issues, ensuring timely and effective resolution