• Support day-to-day Amazon account management across assigned portfolio • Execute against strategic plans developed by senior team members • Monitor Amazon accounts regularly to ensure accuracy, performance, and optimization opportunities • Manage merchandising updates, catalog hygiene, listing optimizations, and retail operations • Assist in marketing and promotional planning execution • Partner with media, retail, creative, and sales teams to support account growth initiatives • Prepare client-facing materials including decks, reporting, recaps, and action plans • Take detailed notes on client calls and track action items internally • Ensure deliverables are completed accurately and on time • Identify optimization opportunities within assigned accounts and flag to leadership • Support business reviews and internal reporting processes • Stay up to date on Amazon updates, platform changes, and marketplace trends

• Clearly communicate and explain a variety of insurance products and services to clients. • Guide customers through policy applications, renewals, and other administrative tasks. • Provide timely responses to inquiries, ensuring each customer has a positive experience. • Keep comprehensive and organized records of all client interactions and transactions.

• Build and nurture lasting relationships to boost client retention and agency growth. • Conduct detailed policy evaluations and tailor recommendations based on client needs. • Handle complex customer concerns with tact and professionalism. • Utilize your expertise to present, explain, and sell insurance products to both warm prospects and new leads.

• Manage a defined portfolio of Federal accounts, ensuring renewals, satisfaction, and sustained adoption. • Own and exceed assigned quota focused on retention, upsell, and expansion opportunities within existing accounts. • Become proficient in demonstrating the Kaseware platform • Develop multi-year account plans aligned with account objectives, procurement timelines, and Kaseware’s growth strategy. • Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment. • Report directly to the U.S. Government Practice Lead, maintaining alignment on account priorities, delivery schedules, and issue resolution. • Identify opportunities for account expansion through deeper platform utilization, and user adoption initiatives. • Partner with Customer Operations, Product, and Delivery teams to ensure timely renewals, successful deployments, and measurable outcomes. • Act as a trusted advisor to agency executives and technical leads, aligning Kaseware’s capabilities with mission objectives and operational needs. • Support cross-agency collaboration and advocacy, building regional reference network to drive account success stories and future growth. • Maintain accurate sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline, and account risk indicators. • Travel requirements: Up to 50% travel.