• Monitor the performance and availability of Mulesoft integrations and APIs. • Identify, diagnose, and resolve technical issues related to the Mulesoft platform. • Collaborate with the development and operations teams to ensure smooth deployment and operation of integrations. • Implement best practices for monitoring and alerting mechanisms. • Document system configurations, support procedures, and troubleshooting guides. • Provide technical support and guidance to end-users and stakeholders, for workaround or defects resolution • Participate in incident management and root cause analysis. • Continuously assess integration platform performance and recommend improvements.

• Brindar atención oportuna a los usuarios por los diferentes canales • Resolviendo sus inquietudes sobre los servicios del cliente corporativo • Realizando seguimiento a clientes activos para fortalecer la relación • Fidelizar y prevenir retiros mediante venta cruzada.

• Provide support to American and Latin American clients of the US insurance company. • Assist with requested information, resolve issues, and sell products and services. • All interactions are conducted in English and/or Spanish.

• Provide excellent customer service and ensure smooth office operations • Be the first point of contact for clients and visitors, demonstrating professionalism • Manage all facets of customer interaction, addressing specific requests and needs • Coordinate across functions to ensure customer expectations are met • Maintain and cultivate relationships with regional customers through effective communication • Monitor customer satisfaction through survey results and implement corrective action plans • Propose and implement independent solutions for customer issues , coordinating with internal teams for timely resolution • Perform data entry, general work, and administrative tasks as assigned