Title: Sr. Customer Success Manager, Ad Measurement Location: New York, NY Customer Success Full Time Job Description: DISQO's mission is to build the world's most trusted ad measurement platform that fuels brand growth. The world's largest brands, agencies, and media companies trust DISQO for expert insight and AI-driven intelligence about their advertising performance across all platforms. We capture people's sentiments and journeys, connecting them with the brands they value and the media they consume. With this identity-based approach, brands gain more accurate and authentic insight so they can create more meaningful interactions. Joining DISQO Nation means becoming part of a community that champions speed, innovation, and continuous growth. We invest deeply in our talent, empowering our teams to reach their highest potential. Together, we are shaping the future of work at DISQO-defined by performance, purpose, and impact. We show up each day with curiosity and ambition, committed to learning, accelerating growth, and making a lasting difference. Grounded in our values and principles, we lead and collaborate to elevate performance, accountability, and excellence at every level of the organization. And through it all, we make sure to have fun along the way. The Role: As an Senior Customer Success Manager at DISQO, you'll be at the helm of a dynamic portfolio of clients, steering their journey towards unparalleled success. This role will manage, expand, and renew clients, and may require you to employ a mix of high-energy, high-engagement strategies alongside nuanced, personalized approaches. Your primary goal is not just retention; it's about propelling these clients to new heights, ensuring they're not just satisfied, but thrilled with the value and ROI they're getting from DISQO. This outcome requires a keen focus on stakeholder management, user adoption, expansion, strategic engagement, and consistent confirmation of client success and outcomes. You will collaborate closely with multiple teams including Customer Onboarding, Customer Support, Sales, Services, Marketing and Product, as your role is to ensure client success, mitigate churn risks, and proactively identify expansion opportunities. It's about ensuring not just client satisfaction, but their continuous triumph and evolution with DISQO's offerings. What you will do: - Leverage previous Brand Lift expertise to engage and guide clients on their measurement goals - Collaborate with Client Account Teams to lead quarterly/bi-annual business reviews to highlight realized value and ensure a continued positive customer experience - Independently lead pricing and scoping and manage the end-to-end deal operations in add-on and expansion opportunities. - Proactively manage and engage with clients to secure renewals and negotiate terms for the contracts, also focusing on maximizing their ROI and capturing growth opportunities - Partner with internal Services teams, such as Insights Management and Technical Project Management, to grow accounts and triage issues as they arise - Optimize the customer experience by identifying, reporting, and recommending product improvements - Partner with clients to understand business and contract goals and associated with key performance indicators and proactively build a mutually beneficial customer success plan to ensure the adoption and use of the product and to deliver against those goals - Drive rapid usage and adoption of the product, applicable new features, and leverage ongoing engagement tactics such as sharing and discussing case studies to maximize value realization - Develop "raving fans" within the client base to co-author win stories, case studies, and other partnership tactics with Product Marketing and/or Customer Marketing - Gain an expert understanding of DISQO's CX Platform and associated Product components - Collaborate with the marketing team to develop and iterate on email drip campaigns to drive platform usage, adoption, and stickiness What you bring to the role: - 8+ years of customer-facing experience, including 5+ years of direct commercial responsibility - Brand Measurement expertise, inclusive of Brand Lift Measurement - Successful track record of building, nurturing, and growing mid-size to enterprise clients, including including working directly with Fortune 2000 brands and with Brand through Agency-driven relationships - Strong presentation, problem-solving, and analytical skills - Ability to manage multiple projects under tight deadlines - Ability to anticipate, think strategically, develop, and execute creative solutions for complex customer needs - Excellent written and verbal communication skills - Experience working cross-functionally with other teams Preferred Qualifications: - Previous experience working in with a brand lift and ad measurement solution - Degree in Business, Marketing, Social Sciences, or other relevant fields - Passion for learning new skills and concepts - Proven success working in a fast-paced, dynamic, and evolving environment - Experience working cross-functionally with other teams, specifically Professional Services organizations. - BA/BS degree $130,000 - $140,000 a year Your pay will be determined by your experience, work location, and other applicable factors. #LI-MV1 At DISQO, we pride ourselves on having a positive, performance-oriented workplace that includes a flexible hybrid approach, competitive medical benefits, and an amazing vacation policy. Read more about our culture on Glassdoor. You can learn more about what's happening at DISQO by visiting the DISQO Company Blog. Perks & Benefits: - 100% covered Medical/Dental/Vision for employee, competitive dependent coverage - Stock options - 401K - Generous PTO policy - Team offsites, social events & happy hours - Life Insurance - Health FSA - Commuter FSA (for hybrid employees) - Catered lunch and fully stocked kitchen - Paid Maternity/Paternity leave - Disability Insurance - Travel Assistance Program - 24/7 Counseling Services offered to Employees Note: The benefits noted above are for full time US based employees only. DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That's why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. - Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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• Be the primary point of contact for your accounts, responding to inquiries within 1 business hour • Proactively maintain a regular cadence of communication with each account • Understand the revenue makeup or each of your accounts • Schedule, prepare, lead, and deliver Executive Business Reviews • Manage the contract renewal process • Identify revenue opportunities within your accounts and collaborate with Sales on proposals • Ensure all communication with clients is captured in the CRM • Prepare weekly reports for management summarizing the activity in each of your accounts • Ensure projects remain under budget and on time • Provide first-line support to each of your accounts • Deliver training sessions as part of troubleshooting to empower clients

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Key Responsibilities: - Own end-to-end renewal quote execution to ensure accuracy, compliance, and on-time delivery aligned to revenue targets - Drive alignment between Customer Success, Renewal Management, and Licensing teams to deliver high-quality, actionable renewal proposals - Ensure renewal quotes accurately reflect customer entitlements, contract history, and pricing structures to protect revenue integrity - Navigate and optimize internal approval workflows to accelerate quote turnaround and reduce friction in the renewal cycle - Maintain pricing discipline by enforcing policy adherence, validating configurations, and leveraging historical deal insights - Analyze and validate product usage, license quantities, and contract data to support informed renewal decisions - Enable scalable renewal operations by identifying process inefficiencies and contributing to continuous improvement initiatives - Support high-priority and time-sensitive quoting needs to minimize revenue risk and ensure customer continuity - Mentor and guide junior analysts to elevate team performance, consistency, and platform expertise - Contribute to cross-functional projects and reporting initiatives that improve operational visibility and decision making Required Qualifications: - Bachelor’s degree from an accredited college or university - 2+ years of experience in customer success, sales operations, revenue operations, or SaaS-related roles - Strong understanding of recurring revenue models, subscription lifecycle management, and sales processes - Experience with quoting, contract management, or deal desk operations in a B2B environment - Proficiency in Salesforce or similar CRM platforms - Demonstrated ability to manage multiple priorities with high attention to detail and accuracy - Strong communication skills with the ability to collaborate across technical and business stakeholders - Proven ability to meet performance goals and operate effectively in a fast-moving, team-oriented environment Preferred Qualifications: - Experience with SaaS licensing models, subscription billing, or cloud-based product offerings - Familiarity with tools such as Gainsight, NetSuite, or WalkMe - Experience working in renewal management, deal desk, or revenue operations functions - Demonstrated ability to analyze data and translate insights into operational improvements Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $29.09 - $51.20 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

• Own the post-onboarding member experience and drive member retention • Responsible for member satisfaction and engagement • Drive renewals and tier upgrades through proactive relationship management • Proactively engage members across the lifecycle and participate in deal-cycle follow-ups • Spot at-risk members early and re-engage them before renewal risk crystallizes • Collaborate with the team on tooling, process, and member-facing initiatives • Maintain the member access-fee ledger and any systems for revenue tracking • Define and monitor member-success KPIs and share insights with the team