Title: Part Time Exhibition Support Location: New York United States Part Time Job Description: Established in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby's believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative. THE ROLE - The Bids & Client Services Department is the first and most highly visible contributor to the client experience at Sotheby's worldwide headquarters. It is the responsibility of the team to support a seamless client experience across Sotheby's front of house spaces and to set the tone for the highest standard of client service throughout the organization.   - The Exhibition Staff are the first point of contact for clients visiting Sothey's galleries available to liaise with clients and specialists, relay high level information on the exhibition and bidders registration process as requested, and ensure all clients visiting Sotheby's galleries receive exceptional service. RESPONSIBILITIES - Serve as Brand Ambassador for the Company, portraying a warm, hospitable feeling for both current and prospective clients  - Facilitate and support a premier in-person experience across all front of house spaces at Sotheby's galleries - Assist clients with general inquiries through the possession of thorough and current knowledge of the Company's international sale and exhibition calendars, special events, departments, personnel and their building locations; names and titles of Sotheby's senior management and executive officers - Responsible for exhibition-related activities including: timely opening and closing of galleries; creation of new client accounts; bid registrations; knowledge of department experts, sale highlights and lot locations - Coordinate with Specialist and Non-Specialist departments to ensure that a client's needs are met - Accountable to demonstrate a thorough understanding of the Company's domestic and international auction process to effectively communicate with existing and potential clients - Participate in ad hoc projects, as needed - Must adhere to required front of house attire at all times during working hours IDEAL EXPERIENCE & COMPETENCIES - Superior interpersonal and communication skills with a pleasant client service-oriented attitude - Proven experience employing problem solving skills; highly resourceful - Team player with a positive working rapport with colleagues - Calm demeanor with an ability to deliver in time-sensitive scenarios - Ability to handle sensitive information with discretion and poise - Previous experience in a client service, luxury or hospitality driven industry - Forward thinking and tech savvy - General knowledge of art history and art market preferred - Foreign language(s) a plus - Must be available to work weekends and evenings as necessary during the duration of the assignment The expected hourly rate for this position ranges from $18.00/hour. Employees in this role may be expected to work overtime, and will receive additional pay at the applicable overtime rate. In addition to hourly wages and overtime, successful candidates will be eligible for benefits as required by law. Our offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.   The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.

• Answer incoming calls and assist customers, pharmacies, and doctor offices. • Research information in databases to resolve customer service issues • Maintain composure in escalated situations • Operate accurately and efficiently in a fast-paced environment • Handle multiple responsibilities at one time • 100% attendance during training

• Perform set-up and configurations within the Comply platform to effectively activate new client accounts. • Respond efficiently to customer inquiries and maintain exceptional customer satisfaction. • Manage customer account activation implementations to ensure customer satisfaction and meet deadlines. • Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform. • Prioritize incoming customer support cases in a high-volume, fast-paced environment. • Manage support case details in our case tracking system. • Respond to customer questions, update clients on project status, and troubleshoot issues promptly. • Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term. • Manage multiple projects simultaneously, prioritize tasks, and reach deadlines. • Provide efficient productivity and exceed client’s expectations for support.

• Monitor the performance and availability of Mulesoft integrations and APIs. • Identify, diagnose, and resolve technical issues related to the Mulesoft platform. • Collaborate with the development and operations teams to ensure smooth deployment and operation of integrations. • Implement best practices for monitoring and alerting mechanisms. • Document system configurations, support procedures, and troubleshooting guides. • Provide technical support and guidance to end-users and stakeholders, for workaround or defects resolution • Participate in incident management and root cause analysis. • Continuously assess integration platform performance and recommend improvements.