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Technical Operations, Level 2
Location
United States
Posted
73 days ago
Salary
$80K - $120K / year
Seniority
Senior
Job Description
Technical Operations, Level 2
Honu Services
• The Technical Operations Level 2 role provides mid-level technical support, ensuring the smooth operation, maintenance, and optimization of IT systems, infrastructure, and applications. • Responsible for troubleshooting complex issues, coordinating with other teams for resolution, and contributing to projects related to system upgrades, migrations, and integrations. • Incident Management: Resolve escalated technical issues from Level 1 support within defined SLAs. • Document and track all incidents and resolutions in the ticketing system. • Conduct root cause analysis for recurring problems and implement corrective actions. • Serve as a point of contact for advanced troubleshooting of hardware, software, and network-related issues. • Collaborate with vendors and third-party providers for complex issue resolution. • Monitor and maintain IT systems, including servers, networks, and applications. • Perform scheduled maintenance, patches, and updates to ensure systems are secure and compliant. • Assist in the deployment of new technologies and applications. • Manage hardware and software inventory, ensuring compliance with licensing requirements. • Maintain accurate and up-to-date technical documentation, including SOPs and Knowledge Base articles. • Participate in IT projects, such as system migrations, upgrades, and implementations. • Support IT security initiatives, including vulnerability assessments, monitoring, and remediation.
Job Requirements
- Bachelor’s degree in Information Technology or a related field or minimum of 5-7 years of experience in IT support or technical operations roles.
- CompTIA A+, Network+, or Security+ (or within 180 days of hire)
- Hands-on experience with IT Service Management Tools (ServiceNow preferred)
- Strong knowledge of enterprise IT infrastructure concepts, including Microsoft 365, Windows 11, Azure IaaS/PaaS, VDI, and cloud-based platforms.
- Experience working with business teams to gather business requirements to build solutions.
- Familiarity with resource availability and performance monitoring tools such as Azure Monitor, LevelBlue/Alienvault, and Site24x7.
- Familiarity with SIEM tools such as Azure Sentinel.
- Microsoft Certifications: Microsoft 365 Fundamentals (MS-900) or Security, Compliance, and Identity Fundamentals (SC-900), Microsoft 365 Certified Endpoint Administrator Associate (MD-102) ITIL v4
Benefits
- 100% employee paid Medical, Dental, and Vision insurance
- 401(k) Retirement Plan with Company Match and Roth IRA option
- Employer Paid Life Insurance and AD&D, Short-Term and Long-Term Disability
- Flexible Spending Accounts
- Professional Development Opportunities
- Paid Time Off and Holidays
- Various Employee Perks and Discounts
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