• Perform high-touch service excellence to key client travelers • Accurately and efficiently handle incoming requests via multiple channels (i.e. phone, email, etc.) • Be the primary point of contact for executive-level travelers • Provide active travel consultation, including travel details and upselling related products • Expertly use BCD Travel tools and systems to complete requests • Search and confirm travel reservations for customers • Guide customers on travel policy and provide consultation • Fulfill requests regarding necessary travel regulations (DOT, TSA, passports, visas, etc.) • Maintain knowledge of the various travel industries supported

• Assist client’s in defining their business requirements. • Support clients with their business issues and business improvements • Utilise your skills to perform gap analysis between customer’s requirements and the capabilities of the TechnologyOne software. • Assess, strategize, and manage deployments within the business applications team. • Design, Implement and deliver solutions to help optimise their business functions and enhance their experiences. • Create change requests where enhancements are required. • Work with resources to ensure the client is maximizing the value from the system. • Help our clients to Simplify, Optimize and Modernize their business applications. • Undertake an active involvement in the development of the product reference databases and identify and document potential internal developments to the TechnologyOne software. • Contribute to the enhancement of in-house delivery methodologies.

Assist in major projects by gaining hands-on experience in Environmental and Occupational Health and Safety. Collaborate with diverse teams, develop problem-solving skills, and contribute to impactful infrastructure initiatives.

Title: Consultant, Platform - Perpetual Digital Location: Sydney Australia time type Full time job requisition id R8609 Job Description: - Be part of a high-impact team revolutionising digital solutions for the debt markets in a fast-growing fintech environment - Enjoy up to six weeks of leave plus an annual wellbeing allowance to support your health and lifestyle - Modern, centrally located CBD offices with easy access to public transport and hybrid working model with 2-3 work‑from‑home days each week Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust. This is an exciting opportunity to be part of Perpetual Digital. Perpetual Digital, Perpetual Corporate Trust (PCT) innovation company, helps drive PCT, our clients' and the broader markets success through our next-generation software and data solutions. Perpetual Corporate Trust, a specialist business within the Perpetual Group, is a leading fiduciary, custody and digital business in Australia, with operations in Singapore. We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance. Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds and digital solutions to enable our clients success. Reporting to the Senior Platform Consultant, in this role you will be responsible for executing, the onboarding of clients onto Perpetual Digital's platform product suite including systems integration, overall performance, and great client experience. About the Role Join Perpetual Digital as a Consultant in our Platform team, where you'll play a key role in onboarding clients onto our innovative digital products. You'll work directly with clients and internal teams to ensure seamless integration, deliver a great client experience, and support continuous product and process improvement. In this role, you will: - Lead and manage client onboarding projects from initiation to completion - Collaborate with cross-functional teams to ensure smooth system integration - Gather and analyse client requirements and feedback to improve offerings - Prepare user guides, status reports, and internal process documentation - Support client testing, UAT coordination, and issue resolution - Contribute to product enhancement and development discussions - Interpret client data to identify issues and propose improvements - Recommend process and system improvements for better efficiency You'll thrive in a dynamic, fast-paced environment, work with top-tier clients in the financial services sector, and help shape the future of digital debt market solutions. About you We're interested in hearing from people who have: - Tertiary qualification in Statistics, Mathematics, Economics, Finance or other relevant numerate degree - 2+ years' experience in Securitisation, Trust Management or Treasury with strong existing relationships within the securitisation market - Experience with industry relevant digital platforms and platform development will be highly regarded - Intermediate to Advance skills in Excel, demonstrating an ability to analyse data quickly and draw conclusions - Previous experience in customer relationship management and ability to influence stakeholder with diverse points of views - Experience in working in an agile product team with solid understanding of business needs and focusing on customers beyond the technical outputs and reports - Strong organisational skills and able to apply a methodical, considered approach to developing onboarding plans and working with clients during this phase - Demonstrated strong problem-solving skills and ability to handle multiple competing priorities in a fast-paced environment. We love hearing from people who are inspired to shape the future with us. If you're excited about this opportunity or about joining Perpetual Corporate Trust, we encourage you to apply. How we work Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. Employee benefits - Work from anywhere in Australia for up to one month each year - An annual allowance to empower you to prioritise your personal wellbeing - Study support and commitment to supporting professional development Diversity and inclusion - Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy - A growing number of employee-led networks who work to raise awareness and drive continued change - We support over 50 First Nations Communities, helping to secure the communities' future. We encourage applications from Aboriginal and Torres Strait Islander People We're committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.